Asda George Reviews

Name: Asda George
Address: ASDA House, Southbank, Great Wilson Street, Leeds
Rating: 1.91

1.9 Rating 316 Reviews

21 %

of reviewers recommend Asda George

Company Reviews

Questions

Metrics

1.9

Based on 316 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0800 952 3003

Location:

ASDA House, Southbank, Great Wilson Street
Leeds
LS11 5AD

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Asda George 1 star review on 12th December 2024

Spyridon Bormpantonakis

Asda George 1 star review on 18th September 2024

Jessica Lloyd

Asda George 1 star review on 28th August 2024

Mr Bangura

Asda George 1 star review on 19th June 2024

Anonymous

Anonymous // 01/01/2019

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“Appalling customer service Do not buy online from this company Paid next day delivery for an item that didn't arrive, still being charged for the parcel I didn't receive. No customer care, just abrupt emails and unhelpful staff. I'll never use George at Asda again”

Helpful Report

Posted 8 months ago

“Absolutely appalling customer service. Items were sent that were completely different to what was ordered. I’ve since had multiple phone calls with them that have taken up more than two and half hours of my time, and still can’t get them to organise a refund. They just repeat the same lines over and over again like a robot. I will never buy from George again.”

Helpful Report

Posted 9 months ago

“Completely incompetent, wish I had looked at their reviews prior to ordering! the quality of the products they sell ia appalling, purchased a cooker hood, it fell apart with 3 weeks making an awful noise, tried to get a replacement and that was like dealing with the keystone cops or Laurel and Hardy, complete incompetents, messed up the collection several times, gave me the wrong date for collection then didnt have a replacement to give me, useless, I ended up taking the old cooker hood to the dump myself, stay away from these incompetents.”

Helpful Report

Posted 9 months ago

“Asda george is the best its the number 1 for fashon becuse its the biggies clothing brand going ! Tu - f & f - next & matalan are doing bad on the list bottom of list ! Poor m & s has been remove from the list it will be olny time till they stop selling clothing they will just sell food theyhave stut down lods of big shops !”

Helpful Report

Posted 9 months ago

“DO NOT ORDER! ASDA and Abhishek in particular are truly the worst Parcel delivered to behind communal bins for all the world to see. Neither safe no sanitary! Surprise surprise the parcel was stolen before I even got home to try and find it EVRI admit that the delivery was not safe yet ASDA and Abhishek won't give any refund and told me to go ask my neighbours if they have seen the parcel!!! Utter joke In conclusion, don't order unless you want your goods delivered to an unsafe and unsanitary location you didn't ask for and you want them to be stolen!”

Helpful Report

Posted 10 months ago

“erview Reviews About George at Asda Reviews 2,285 • Bad TrustScore 1.5 out of 5 1.4 VERIFIED COMPANY In the Health & Medical category ge orge.com Company activity See all Claimed profile Hasn’t replied to negative reviews Reviews 1.4 2,285 total 5-star 11% 4-star 3% 3-star 2% 2-star 5% 1-star 79% Nina Ktt 14 reviews Rated 1 out of 5 stars An hour ago Be aware don't ever return an item you… Be aware don't ever return an item you bought online to customer service in store if the return was not requested on the website or appp! You will never get refunded as the service is so extremely poor that no one can manually refund you there! I had that few times and had to get finally my refund via PayPal i had to open a case. Calling customer service is completely useless and waste of time they keep only saying we have escalated the case to relevant department! Payment department keeps saying error with PayPal!! This is what they tell customers since years because they simply can't refund manually if it doesn't go via return system on app or website!!! How extremely poor is that?? No problem never asda george for me again and i will get my money back from PayPal again.”

Helpful Report

Posted 10 months ago

“why is there no changing rooms at york, monks cross, bought a shirt, couldn't try some jeans on, guess what, shirt doesent fit, so got to take it back, won't be shopping there again, waste of my time and petrol, absalutley pathetic”

Helpful Report

Posted 11 months ago

“Placed order 9th May,still not received . Asda say no info on courier tracking available,yet order says delivered. Rung 3 times. Still no resolution. And I can't reorder or get refund until updated tracking info received.which was requested days ago. Order 129553650. I have not been able to find anyway to make a formal complaint to them either. Customer service was no help.”

Helpful Report

Posted 11 months ago

“Returned my order for Refund /but still no refund Order no 126563404”

Helpful Report

Posted 1 year ago

“Good quality clothing, I love the new range!great customer service”

Helpful Report

Posted 1 year ago

“Paid for home delivery for Christmas presents to be delivered 21/12 for them not to arrive upon phoning customer services to be told no deliveries would be expected to go out until 28/12 to them be told my payment wouldn’t go back into my bank until 24 hours after cancelling then 5:7 working days to have my money back shame on you Asda right on top of Christmas 😡”

Helpful Report

Posted 1 year ago

“The fashion is awful, nothing to get exited about ,never use to be like this ,couldn't find anything classy”

Helpful Report

Posted 1 year ago

“Just had my delivery i order some black leggings they are footless tights see through plus bra and pants looked a lovely blue colour on line got them they are dark blue what is there any point buying from asda george you ask for leggings and you receive tights not shopping again on asda george online again”

Helpful Report

Posted 1 year ago

“Great quality ladies knickers, leggings, socks and tights. I have given up going to M&S because their quality has got so bad. The George leggings are so comfy and they stay put as do the tights.”

Helpful Report

Posted 1 year ago

“Appalling. I ordered a slab floor cushion for my father, who is dying from cancer and needs to keep his legs up to help the blood circulation in his legs. Paid for delivery and still not recieved anything a week after it was supposed to arrive. Customer service don't care. I'm trying to get my money back, but I've been fobbed off, lied to and passed from pillar to post. Don't waste your money on this atrocious company.”

Helpful Report

Posted 1 year ago

“I am a size 14. I bought a large in non wired bras. This was apparently 16-18. They are so tight they roll up and dig in. There's no way on earth I should be in the 20-22 size!”

Helpful Report

Posted 1 year ago

“You would be surprised to see a company like George have such a disapointing service, they have a fast response time however takes them forever to resolve a case. I've refunded an item and it's been more than 1 month for the sales team to send that across to me. Still waiting and does not seem like i would get a refund any time soon.”

Helpful Report

Posted 1 year ago

“Total George disaster at every stage of the transaction. Ordered for next day delivery. Received an email 30 mins later saying delayed. Due to imminent holiday rang customer service and (after 20 mins) cancelled order with refund agreed. Guess what? No cancellation and no refund. Order delivered whilst I was away on holiday. Not only that, some boxes delivered smashed. Had to return at store - except Customer Service counter printer not working. Then comments on Customer Service not allowed on George website and removed. You get the picture? Hassle, hassle, hassle.”

Helpful Report

Posted 1 year ago

“Asda George water dispenser very happy with it does what I need it to do”

Helpful Report

Posted 1 year ago

“Where to start...I ordered nearly £600 worth of the new Stacey Solomon range. Not only has the order shipped in numerous stages (items still in transit) I collect what was nearly £500 worth of items. I got home unboxed it all the worst packaging I've seen literally thrown into a box the glasses are smashed with pieces everywhere, items damaged but worst of all I'm missing NUMEROUS items yet it states 'collected' No idea what to do now, I've got to spend my time trying to chase up loads of items whilst trying to return all the smashed orders. Never again and Stacey should be ashamed to be putting her name to such a poor system. It's 2023 if a company can't even pack orders well and with care then you shouldn't be trading online, especially with such a big name like Asda. The store staff were equally as rude and unhelpful who kept saying 'is that it now' after trying to scan the parcel QR codes. I'm staring at the pile of broken items in disbelief.”

Helpful Report

Posted 1 year ago

Asda George is rated 1.9 based on 316 reviews