Asda George Reviews

Name: Asda George
Address: ASDA House, Southbank, Great Wilson Street, Leeds
Rating: 1.92

1.9 Rating 306 Reviews

21 %

of reviewers recommend Asda George

Company Reviews

Questions

Metrics

1.9

Based on 306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0800 952 3003

Location:

ASDA House, Southbank, Great Wilson Street
Leeds
LS11 5AD

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Asda George 1 star review on 18th September 2024

Jessica Lloyd

Asda George 1 star review on 28th August 2024

Mr Bangura

Asda George 1 star review on 19th June 2024

Anonymous

Asda George 1 star review on 15th June 2022

Danielle

Anonymous

Anonymous // 01/01/2019

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“Ordered a fairly large order of baby clothes all white items and when it came it was someone elses order. Well i have rung 3 times waited in 2 days and still no one has come to collect items so in the meantime i cant get a refund, to say im disappointed is an understatement. On one of the occasions i rang i had terrible trouble in getting the operator to understand the problem lay with Asdas warehouse and not the carrier ggggrrrrr”

Helpful Report

Posted 4 years ago

“Ordered four items from George Asda. DPDUK has delivered one item only but the other three items that hasn’t arrived was also signed as delivered. I have been on the phone for more than 30 minutes trying to contact customer service but no answer.”

Helpful Report

Posted 4 years ago

“Shocking joke of a company. Give you a delivery day/time and then they don’t show up, no email no text etc. Then say they won’t deliver for another week. When you phone and wait 25 mins to get through and cancel your order, no acknowledgement of any sort. And they have switched off customer service email. Total amateurs, had my money for a month and just don’t care at all. Please never buy anything from them, I will happily pay more elsewhere in future. AVOID AT ALL COSTS”

Helpful Report

Posted 4 years ago

“When my order arrived the outside packaging was for the correct address, however the items inside were a completely different order number. I am in Dublin and the order that arrived was for the UK. Can't get through on phone, just a recorded message. Can't go to a store as there are none in the Republic. Trying desperately to contact them without success. Stay well away, a complete joke. I now have to try to find a way to get my money back. Their system is showing my order as delivered, but its not my order!”

Helpful Report

Posted 4 years ago

“Ordered two multi packs of black tights, but was sent barely black even though invoice receipt stated black tights. I spoke on the phone with customer services and they agreed to re ship two multi packs of black tights but when the second delivery arrived it contained two multi packs of barely black tights and an invoice receipt that stated black tights. I can’t see how it’s possible to blame this mistake on coronavirus or the lockdown but, no doubt if customer services ever respond they will try to use this as an excuse.”

Helpful Report

Posted 4 years ago

“Ordered 4 clothing items in April 20. Returned 3 of the items in the same parcel to my local store and received printed return number slip. Was only refunded for 2 items in the parcel. Contacted customer services who said I will be refunded when I return the item. Couldn't get through to the agent that the item had already been returned. 3 weeks later, still no refund so have had to instigate credit card chargeback. Have used a lot in the past but after this, will never order from them again.”

Helpful Report

Posted 4 years ago

“I tried to order few clothes online and was told that due to them trying protect colleagues from coronavirus I am unable to order online in the evening and have to do that in the morning ( cos evening online order can infect them with coronavirus). When I came back in the morning half of the stuff I tried to order were already out of stock”

Helpful Report

Posted 4 years ago

“You gave me a gift voucher to say sorry and we are all isolating and no one can leave the house and wanted to buy a new frying pan and wanted to buy it and use my gift card but your website says I can not use it online at the moment and the item I want to buy can not be booked for a click and collect order and so while the coronavirus is going round you want to put your medically vulnerable at risk not happy”

Helpful Report

Posted 4 years ago

“I want to complain..i returned a order to you which was collected by hermes on the 31st March..it was received and SIGNED FOR on 3rd April..but i had not received a refund..i had been trying to get through to customer services for a week to find out what was happening but was left in a que for ages..so after near a month with no refund i finally got through to customer services who told me yes my return was received..but then returned to hermes as it was not your own courier!? So you accepted my return and signed for it..had it in your returns department but you could not process the return..so you then took the time to send it back to hermes? I have returned with this courier before so what has changed..why accept and sign for my return..wht not refuse it when it was being delivered. I was told to go to hermes to claim...claim wht exactly..they done their job and delivered my return and it was signed for..am i now expected to lose basically £30! I was told that my issue would be raised and wait for a call or a email..days later nothing..ive even tried contacting you on messenger and again nothing..its absolutely poor and ridiculous. I have shopped with George for years and this treatment is disgusting..by the looks of the recent reviews i am not the only one who appears to be being screwed over and basically left to lose money.”

Helpful Report

Posted 4 years ago

“gutted with asda service.paid for a mattress half way through march,for delivery about 1st of may.Got an email on 29th april to say order cancelled.No apology or good reason why after all this time.Now we have to use old mattress for a lot longer.Why leave it so long to tell us. Beware buyers, i should have checked there feedback before i paid.Never again”

Helpful Report

Posted 4 years ago

“Prepare yourself for the most ridiculous story, Asda original. DO NOT BOOK ASDA DELIVERY! I booked a delivery on the 17th March for a delivery to be made on 6th April 2020. I waited a whole 3 and a half weeks for my order and never received it. Myself and my family members have severe respiratory problems so have had to rely on deliveries during this pandemic. So the story is as follows. On the day of delivery, I received a text at at 19:38 to say my delivery has arrived. I was delighted as my delivery wasn’t due to be made until 9pm-11pm, so myself and 3 family members went outside with bags ready to collect our shopping. He wasn’t there. We circled the block to look for him incase he’d gotten lost but we couldn’t find him. So I called him, he didn’t pick up, and I texted him and he didn’t reply. So I thought it might have been a mistake and that he would deliver within the time frame given. I waited until 11pm and thought it strange that he hadn’t shown up so I checked the online delivery status which says it was delivered. Being so late, customer service was closed so I decided to give the delivery driver another call, but it kept saying user busy which meant he had blocked my number. So I called on withheld number and he answered with “arghhh yes what?!?!” I asked him politely if he was the asda delivery man and he said that his ‘friend’ had borrowed his phone to make the text. So I asked him nicely to contact his friend because my has had very little food and we were relying on the order so that we could eat. He told me he thinks his friend made the delivery and left it in the lobby... we don’t have a lobby. He told me I should call customer service and I explained to him it was closed and if he could help me I would be very grateful. He THEN told me I should send him a text with my name and address and he would go to work on the morning to issue me a refund. IF he wasn’t the delivery driver, WHY would he have that power?!?! So I called customer service this morning and spoke to a woman named Roselyn. She told me she had to investigate before she could decide what to do. She calls me 5 minutes later telling me the delivery guy was a temp and she finds what happened very strange and she would issue me with a refund because Asda cannot offer me another slot. I then asked if I can file an official complaint and she said about what. Honestly, I don’t know if she was listening but I thought it obvious. She told me talking to her is as far as the official complaint goes and she can’t do anything further to help. She was very rude and her tone was very condescending, she isn’t fit for customer service. I told her I suspect something dodgy is going on and her delivery driver might be pinching deliveries to which she told me that would not be the case and that the food would be taken back to Asda and disposed of. I then asked her then would that mean your driver was dishonest? Because he marked the order as delivered, to which she replied they’ll ‘investigate’. I will never ever order from Asda ever again, and I urge you all not to use them, use their competitors, unless you want to wait weeks to have your order disappear.”

Helpful Report

Posted 4 years ago

“Told our order would arrive on Friday, never turned up. Have been trying to track our order since Wednesday but apparently they are 'unable to retrieve information about our package' even though it was despatched on Wednesday! Been trying to call the customer service now for an hour and they are apparently very busy, we don't even know who is delivering our package!”

Helpful Report

Posted 4 years ago

“Just had our first ever home delivery, thank you Dave, no problems at all. Sp10 3lg”

Helpful Report

Posted 4 years ago

“we going through bad times people out off work tin off beans £1.00 disgraceful name & shame”

Helpful Report

Posted 4 years ago

“Booked a delivery today between 6am and 8am driver said he couldn’t find me eventually got through to customer service 15 minutes to find out he cancelled my order they said it would go back to warehouse she never even offered to reschedule delivery will never use ASDA agin”

Helpful Report

Posted 4 years ago

“Dont use home delivery! Absolute joke. Ordered things and some didnt show up then I was told I hadn't ordered them! On my original invoice I had paid for them and ordered them. Wasnt my fault that they disappeared after adding something else to my order next day. Total waste of time. You'll have to go to a shop anyways and pick up items missing so no point ordering online. Never had this issue with Tesco!”

Helpful Report

Posted 4 years ago

“Oh that star us coz there's no -2 stars,not coz is deserved. Worst quality products, double - triple priced compare to anywhere else. Tragic”

Helpful Report

Posted 4 years ago

“ever… Worst customer service I have ever experienced. I purchased a delivery pass last year, everything was fine up until now...in the new year they have changed their delivery slot times meaning I can no longer get my groceries delivered when I am at home. Phoned customer service (if you can call them that) to be told a pack of lies and they cannot do anything to help me. This means my delivery pass, which I paid for is not of any use. Asked to speak to their manager, so they put me through to my local store manager (why I do not know as it is not a store decision) she then put the phone down on me after asking me to hold. I am really disappointed, I work in customer service myself and if I acted I the way they have I would not have a job.”

Helpful Report

Posted 4 years ago

“Purchase 2 pairs of jegging there were like cardboard really uncomfortable to wear. Not like the previous pairs I ordered they were soft and comfortable. They was worth every penny.”

Helpful Report

Posted 4 years ago

“I buy a lot of clothing and foot wear from Asda at the Arnison centre. I have been buying some ladies boots from you and in November 2019 I went into my store and found they had very little choice so I had to go online and use click and collect. I normally wear a size 6 in shoes and boots , however I had to order a size 6.5 in my last pair . They fit perfectly . Because my local store continued to have no choice in boots I ordered 2 different styles of boots in size 6 and 6.5 . Cost £100.00. When I came to try them on the black boots in size 6 were too big . The khaki ones were so narrow. I have bought lots of boots and shoes from you and normally 6 fits lovely. The problem is I having to pay for items just to get the right fit. Your sizes vary so much. Also I have bought cargo trousers from you for years now and I have bought two pairs of the same trousers only to find one pair fits and the other one too tight . Do not know what's going with your sizes”

Helpful Report

Posted 4 years ago

Asda George is rated 1.9 based on 306 reviews