Asda George Reviews

Name: Asda George
Address: ASDA House, Southbank, Great Wilson Street, Leeds
Rating: 1.92

1.9 Rating 306 Reviews

21 %

of reviewers recommend Asda George

Company Reviews

Questions

Metrics

1.9

Based on 306 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0800 952 3003

Location:

ASDA House, Southbank, Great Wilson Street
Leeds
LS11 5AD

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Asda George 1 star review on 18th September 2024

Jessica Lloyd

Asda George 1 star review on 28th August 2024

Mr Bangura

Asda George 1 star review on 19th June 2024

Anonymous

Asda George 1 star review on 15th June 2022

Danielle

Anonymous

Anonymous // 01/01/2019

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“I Always use Asda George for Clothes and Household Products, Always Good Quality and Good Price's, Plus I can order online and either collect in Store, or have Delivery. Antony”

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Posted 3 years ago

“Shocking delivery”

Asda George 1 star review on 22nd November 2021

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Posted 3 years ago

“Do not like all your clothes modelled by people of colour. Will shop somewhere else. I am not racist , just British. I expect 85% of your models to be at least white. Feel very let down by Asda. I am no racist I am British.impressed. Please don't”

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Posted 3 years ago

“Always helpful in getting items that I can't reach because I'm in a wheelchair and can only get items from waist height and also put my shopping in bags and in my car”

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Posted 3 years ago

“Good quality clothes at a reason price.”

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Posted 3 years ago

“I Bourt online Black puffa jacket with hood and green puffa Gilet both really good i allso bourt last year the black puffa jacket but no hood !”

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Posted 3 years ago

“Got my little girl the Peppa pig splash suit she absolutely loves it. Really thick material and great quality for money.”

Asda George 5 star review on 28th September 2021

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Posted 3 years ago

“George have totally ostricised the older ladies. Lost my custom for sure, Solomon Jossa & Fairs is not the look for this Nanna.”

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Posted 3 years ago

“Asda delivered me a ‘navy’ bin that was damaged and the wrong colour. I would have been happy to leave my review on their website. However they rejected my factual and neutral review in a bid to mislead their customers. So I will be posting my factual review wherever I can.”

Asda George 1 star review on 27th August 2021

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Posted 3 years ago

“I ordered a multi pack of 2 long sleeve t shirts choosing a lilac/pink colourway, on Wednesday I received my parcel and it contained the WRONG coloured t shirts, after telephoning customer service the same day they confirmed that replacement t shirts would be forwarded in the correct colour choice, today Saturday I received my parcel, once again the colourway was that which I complained about so this mistake has been made TWICE! I did telephone the customer care number however the call handlers did not seem to understand, on my second call I was eventually offered a refund, NO email to confirm this, I have written a message to customer service however no automated acknowledgement, this is very offputting a company such as ASDA should treat their customers better! I would also ask where is the call centre based as the handlers seem to have difficult understanding what is being said this is a further headache when trying to reach a solution. I will telephone yet again if I hear nothing further,it does not encourage further purchases.”

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Posted 3 years ago

“I went to buy school uniform and i got everything what i need Asda george is the best for school uniform 5/5”

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Posted 3 years ago

“Beautiful clothing well made and affordable”

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Posted 3 years ago

“I ordered from Asda 6 storage boxes 100liters. One was broken I called to customer service straight away,send them a picture. They promise me replacement on the 27th of July I stay at home all day and call them. They apologise and promise contact me and send me replacement. Till today I did not recieved any information. I'm very happy with the product, but the service leaves much to be desired. Asda does not meet its obligations to the consumer. Therefore, I have a negative online service with Asda. And I will buy everything in the store making sure the quality is good and product is not damaged.”

Asda George 1 star review on 29th July 2021

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Posted 3 years ago

“I cannot understand the bad reviews? I use george a lot and cannot fault their service or their products, am very happy with the variety and quality of the products I have recieved.”

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Posted 3 years ago

“My partner asked for some sausage in the cooked food area in Asda in Shipley the very rude woman said that she was asking a pizza you'll have to wait, my partner walked away from the counter, this has happened numerous times and it is the same woman every Time, the last time she did it my partner complained, she is still working making pizza and is still as ignorant as ever. As for the clothes, who on earth is doing the buying? I have always bought clothing from Asda George but this year the clothes are drab, frumpy not flattering at all all those horrible big collars an puffy sleeves horrible 😢”

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Posted 3 years ago

“Terrible customer service”

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Posted 3 years ago

“Asda George women's clothes this year are rubbish nothing for the older woman at all as like a lot of shops it's all about the younger generation”

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Posted 3 years ago

“Worst company I have EVER dealt with. Ordered some school uniform on the 14th May for collection on the 16th May, no items arrived. Phoned to be told they were in transit. Waited 2 more days and went to my local store gave them the order number to find out my order had been CANCELLED. NO EMAIL, NO COMMUNICATION. Phoned AGAIN to be told I'm sorry its in stock so order again online. Like really??? Asked why no email and where is my money and she said to phone my bank for a refund as its been processed her end. No offer of sending out the items, told no when I asked her to and I have to go online to order again. So if I do that who is to say it won't happen again. No offer of a gift voucher for two wasted trips to my store, no supervisor available to talk to, NO HELP AT ALL. DISGUSTING CUSTOMER SERVICE!!!”

Helpful Report

Posted 3 years ago

“Disgusted with the online policy of this store. Ordered items to a value of £40 online from George. Paid half using a gift card and half on my deibt card. Needed a refund on part of this order and was told I had no choice but to accept a gift card back. That is their policy. No other shop I have been to has ever had this policy and it is disgusting that they try to make you spend more money. I had no choice on the vouchers, they were a gift. I do not shop at ASDA as I do not have one locally and after this experience I will never again shop online with them either. The item I had to return was a baby bath - they list the dimensions as per the top of the bath, the bottom is significantly smaller and as such no good for the baby bath support which they sell. So entirely their fault I had to send this back. They do not actually sell another kind of bath so I have no choice but to go elsewhere and now though I have no money back to go elsewhere. Every other shop I have ever spent in with a mixed order will refund your card if asked. The customer service agent I spoke to was almost gleeful in telling me that it was not possible and that was that. Apparently it is in their Terms and Conditions - it isn't, it is however buried in the 'help centre' questions which you have to wade through if you want to find out this detail. If you just read site terms and conditions you will not find this detail. Pretty sure it is illegal to try and enforce something like this when it is not stated in the terms and conditions of refunds. No politeness from them, no understanding from them that this was due to their screw up in terms of measurement stated on their site, nothing. The supervisor I was put through to was downright rude to me and the chap called Carl in 'customer resolutions' I ended up with fobbed me off saying he would sort this out with the payments team in the morning and contact me. Needless to say that has not happened. So, thanks for nothing Asda, at a point where I shouldn't be getting stressed and I need the money you've stolen money from me. It is only £11 but when everything you need to buy for a first born baby is taken into account it's yet more money to have to find. If I could leave you a big, fat ZERO star I would. Truly awful.”

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Posted 3 years ago

“Should change the name from George to Georgina as they clearly don't cater well for boys. My local Asda (Aberdare) has a total of 40 rows of clothes. Of these, 2 are for boys (1 shoes) , 4 are for men (2 shoes), the other 32 are for women and girls. Absolute joke.”

Helpful Report

Posted 3 years ago

Asda George is rated 1.9 based on 306 reviews