Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,786 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,786 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered the 13W rotisserie spit for my father's birthday. Waited for it to be delivered as it was delayed 4 days. Upon receiving it noticed the box was extremely damaged and thought to myself this can't be good. Upon opening the box I noticed several damaged spots. There were dents, dings, scratches and large gouges all over the product. I paid just short of $400 for this unit and I can say I am less then pleased. I am currently waiting to hear back from TITAN.”

Helpful Report

Posted 2 years ago

Hello Igor, please accept our heartfelt apologies for the poor quality of the item you received. We will surely use your feedback to improve our shipping process, ensuring that our warehouse team thoroughly inspects the item before shipping to ensure that we meet our aim of providing the highest quality possible. I reviewed your account and found that you had already spoken with one of our product specialists, who had placed your replacement order, which was delivered on May 20, 2022. If you need further assistance, please email us at info@titanbrands.com and mention PBR Joanna.

Posted 2 years ago

“Shipping box was falling apart Item was scratched in multiple places”

Helpful Report

Posted 2 years ago

Hello Zeshan, please accept our heartfelt apologies if the item you received was damaged in transit. We value our customers' opinions and are constantly working with shipping carriers to enhance our packaging so that it can survive the stresses of shipment. If the item fails in any way, you can file a warranty claim using this link: https://support.titangreatoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000859851. You may also contact us at info@titanbrands.com and reference PBR Joanna so we can help you further.

Posted 2 years ago

“I ordered a ceramic teak table from Titan outdoors. I received a biceps/triceps machine from Titan Fitness. Pretty big error. The customer service responsiveness has been slow. Can’t recommend Titan based on the experience so far.”

Helpful Report

Posted 2 years ago

Hello John, please accept our sincere apologies for sending the wrong item and for taking so long to resolve your concern. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects an item before shipping to guarantee that the correct item is selected. I checked your account and found that the replacement order arrived on May 12, 2022. Please email us at info@titanbrands.com and reference PBR Joanna if you require further assistance.

Posted 2 years ago

“Came damaged and no hard water. I’ve now been wait more than a week for replacement hardware and still nothing. Extremely disappointed”

Helpful Report

Posted 2 years ago

Hello Joshua, please accept our heartfelt apologies if the item you received was damaged or missing parts. Your feedback will undoubtedly be used to enhance our shipping procedure, ensuring that our partner courier takes proper care of the shipment and that our warehouse team thoroughly inspects the item before shipping to guarantee that all parts are present and correct. I checked your account and found that the replacement order arrived on May 7, 2022. If you require further assistance, please email us at info@titanbrands.com and mention PBR Joanna so that we can assist you.

Posted 2 years ago

“I am handy cap. The driver left the grill out in the middle of the driveway. I called to him to please put it inside the fence he just drove away”

Helpful Report

Posted 2 years ago

Hello Barbara, please accept our heartfelt apologies for the way your shipment was handled by our partner courier. Your feedback will undoubtedly be used to enhance our shipping procedure, ensuring that our partner courier delivers our items in the safest and most secure manner possible. Please email us at info@titanbrands.com and reference PBR Joanna if you require further assistance.

Posted 2 years ago

“The product you sent me was damaged. I will not make another purchase from you.”

Helpful Report

Posted 2 years ago

Hello Harold, please accept our sincere apologies if the item you purchased was damaged in transit. We take our customer experience seriously and are continuously working with the shipping carriers to improve our packaging so that it can withstand the rigors of transit. If the item fails in any way, you can file a warranty claim using this link: https://support.titangreatoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000859851. You may also contact us at info@titanbrands.com and reference PBR Joanna so we can help you further.

Posted 2 years ago

“Be prepared to burn off a lot of paint. Bad design. Quality is meh.”

Helpful Report

Posted 2 years ago

Hello Salvador, please accept our heartfelt apologies if the item you purchased did not live up to your expectations. Your feedback will undoubtedly be used to enhance the products we manufacture in order to achieve our objective of providing the best quality possible. Please email us at info@titanbrands.com with the reference PBR Joanna if you require further assistance.

Posted 2 years ago

“Received partial order. I was told I'll have to wait weeks for the other part”

Helpful Report

Posted 2 years ago

Hello David, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items before shipping to guarantee that all parts are present and correct. I looked through your account and found that you had already spoken with one of our product specialists, who had already processed your replacement order. Please email us at info@titanbrands.com and reference PBR Joanna if you require further assistance.

Posted 2 years ago

“Receive 4 days late No hardware or instructions Very poor options for help...told me to go purchase screws and would be reimbursed?”

Helpful Report

Posted 2 years ago

Hello Jeff, please accept our deepest apologies for your order's missing hardware. I reviewed our database and discovered that we do not have the necessary hardware to provide a replacement, which is why they advised you to buy it locally. We sent you an email on May 3, 2022, requesting receipt of your purchase, but I have yet to receive a response. You can still send us a photo of the receipt to info@titanbrands.com with the reference PBR Joanna so that we can help you.

Posted 2 years ago

“Product has not been delivered and not found by Titan or Fed Ex and no results since Monday 4/25 when I received email saying that item was delivered..”

Helpful Report

Posted 2 years ago

Hello Koseph, please accept our sincere apologies for the delay in receiving your package. Unfortunately, we have no control over courier delays, while our carriers do their best to keep the tracking information up to date. Your feedback on your experience will undoubtedly be used to enhance our shipping procedure so that you receive timely updates on your purchase. I reviewed your account and see that according to your tracking information, the item was delivered on April 28, 2022. Please contact us at info@titanbrands.com with the reference PBR Joanna if you require any additional support.

Posted 2 years ago

“My order was never delivered! I sent multiple emails addressing this unreal mess up! The worst experience with Titan and their shipping services! I am still waiting for my full refund and now questioning if I will ever get my money back :(”

Helpful Report

Posted 2 years ago

“When I ordered on line the table I ordered was not out of stock. You did not tell me it went out of stock and just shipped the chairs. I would not have ordered the chairs if i could not have had the table that I wanted. You apparently dont even know when the table l wanted will be in and so I was in a take it or leave it situation”

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Posted 3 years ago

“came broken”

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Posted 3 years ago

“I recieved the wrong item , i ordered a spit rotisserie gril and recieved a 95 lb dumbbell and got an email saying they will se d me another one and when i called trying to change it the lady was rude saying NO you cand not change your order even if you want to pay the difference”

Helpful Report

Posted 3 years ago

“I purchased a fire grate (item number 899883) 40" Wagon Wheel Fire Grate and within the warranty time frame the welds came apart and it started to disfigure, bend, and lose its shape. It did not sit straight and would wobble. I filed a warranty claim and it was honored. The second one after some time developed the same defects. I filed a warranty claim and they were extremely difficult and argued that it is no longer under warranty because it was a replacement. I stated this was nowhere on their website under contractual agreements with the warranty. If a product is replaced and the replacement is defective too a company knows or should know that it should be replaced and cannot negate the original warranty. Since then they have changed their website to include this contractual language. Negotiations were going nowhere because I was looking for logic and reason where there was none; I offered to purchase another grate at a discounted rate. Titan agreed to this and send me another grate. This being the third grate experience the same manufactures defects and affected the functioning of the grate. Phil from the warranty department denied the claim and said it was wear and tear. Wear and tear is a vague term for them to not honor the warranty. I spoke to a Lewis from the warranty department on the phone and he told me to ask Phil to escalate it to be reviewed again. Phil emailed me back and told me he was on the escalation team and would not escalate it or have it reviewed independently. I asked Phil for their registered agent, address, and phone number for claims and disputes to be filed with and I have not heard back at this time. I will update this post with my TN attorney generals complaint and the BBB. I would not recommend their products and their customer support/service is extremely poor. It is my belief they are aware of these issues and refuse to honor their warranty by being vague and deceptive.”

Helpful Report

Posted 3 years ago

“Never received my order and it’s saying it’s been delivered and signed for. I work from home and I’ve never gotten anything deliverers tried reaching out to customer service and have yet to hear back”

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Posted 3 years ago

“Item arrived damaged.”

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Posted 3 years ago

“To heavy can not put together safely needs handles cut into it”

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Posted 3 years ago

“Replacement unit has un-welded seams which is really disappointing so I have requested another return and full refund. I’m not going to attempt a 3rd unit at this point.”

Helpful Report

Posted 3 years ago

Ash & Ember is rated 4.5 based on 2,786 reviews