Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,786 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,786 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I bought several teak furniture items from Ash & Ember recently. Generally it went pretty well. The website did not list the weight capacity for the chairs and bench, and I called to seek that information. The tech I was transferred to advised the manual did not specify that, and he would get back to me. Eventually he did via email , though it took several days. In the meantime I ordered the products anyway. On another occasion I called about something else and the tech was very good about assisting. I like the items, now assembled and in use and would order from them again.”

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Posted 1 year ago

“Once I got someone on the phone everything went OK.”

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Posted 1 year ago

“An excellent product! Just what we needed for our portable smoker/grill. Easy to assemble. It’s a good solid and sturdy product. Only concern was that 2 screws were missing so we couldn’t attach one of the side bars.”

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Posted 1 year ago

“The package didn’t get shipped out until I called and asked why it was still sitting in an AZ warehouse. Then it arrived two days later. The gal I spoke to was very friendly. The product is awesome!! I sent it to my daughter and son in law and they love it!! They say it works great!!”

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Posted 1 year ago

“We are very happy with the product. Our only issue is that the wrench supplied with the product didn’t fit. I had the proper wrench on hand so it wasn’t a big issue.”

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Posted 1 year ago

“Looks like a good product, got it in short order,quick response. I'm in Wisconsin &it's been a damn cold time lately, but should work just fine”

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Posted 1 year ago

“The cart I ordered came quickly and is well made and sturdy. Unfortunately, it was missing two screws and I am unable to complete it. I have contacted the company that makes the cart and their response is very slow, but hopefully they will send me the missing screws.”

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Posted 1 year ago

“Everything was fine but we didn't receive bolts to secure the rod that connect the legs. Thanks, Bob.”

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Posted 1 year ago

“Great, quality product, but challenging customer experience. Please err on the conservative side of estimated shipping dates. I was relying on your estimated shipping date. It was shipped 10 days after what was suggested when ordered. Thankfully, my purchase was not a gift.”

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Posted 1 year ago

“Looks as described”

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Posted 1 year ago

“Excellent experience, solid and sturdy packaging. A fine manufactured item.”

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Posted 1 year ago

“The directions could of been a little clearer.”

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Posted 1 year ago

“I think your product is pretty fabulous. I think your shipping method needs some work. FED EX delivery was not good. The fire pit was almost not even contained within the box because the box was so damaged. The fire pit had a few dings on it and some paint scrap but that was an FED EX issue, not an Ash & Ember issue. The damage was not enough to warrant me barking about it. Unfortunately, FED EX's shipping practices do reflect on your product..... Seriously consider using an alternate shipper.”

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Posted 1 year ago

“The teak table came fast. Unfortunately, the first table was cracked in two places. Ash & Ember immediately shipped another one. The second table was perfect. We had to use the box from the second table to return the damaged table at no charge. Customer service was amazing. If you are on the fence about the folding teak table don't hesitate. It's very pretty and very well made.”

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Posted 1 year ago

“Great product, teak table, that unfortunately had a gouge on the tabletop. Titan requested a photo of the box, that was destroyed while opening the box and the tabletop. I cannot say with all honesty that it was a shipping vs. manufacture issue, We cannot emphasize that the product itself is great, but we feel regardless of the cause of the injury to the table top, we would believe it is reasonable not to have a damaged product. The only thing I can say for absolute certain, is w didn't damage it., and expect a product without flaws. Thank you”

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Posted 1 year ago

“The table would not fully open. One aside opened completely without much effort but the other side came to a halt. After a long time of examining the table from all directions, we saw that a brass peg was partially blocking the channel. But after a bit more force, the table opened all the way.”

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Posted 1 year ago

“Communication, tracking and delivery was excellent! My table came quickly and well packaged. My table is a bit less than perfect though. Not bad enough to return. But a joint on the table top is not smooth. There is a raised area (1/8 “). And under that spot is a table leg that is higher than the others, needing to be shimmed to prevent rocking.”

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Posted 1 year ago

“There is a gap between the two rings…. Other than that great product”

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Posted 1 year ago

“Box torn and ripped. Grate good.”

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Posted 1 year ago

“Hi Arrived in reasonable time,little more than couple days. Good product,but it arrived slightly damaged so I had to take rubber hammer and hit few times to straighten the bent base of the post. So now I all taken care of. I took a pictures of bent base of post, Everything works properly but I didn’t use yet. Thanks”

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Posted 1 year ago

Ash & Ember is rated 4.5 based on 2,786 reviews