Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,786 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,786 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Table showed up all scratched and box was damaged”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://ashandemberoutdoors.com/pages/return-policy. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 8 months ago

“Great product. Wish there was more detail on the page like load of what shelves can hold but quality and packaging totally surprised me.”

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Posted 9 months ago

“Very well made. Quick shipping. Perfect size.”

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Posted 9 months ago

“We ordered 8 chairs for our deck. The chairs are fantastic quality and very easy to assemble with clear directions and solid screws. We used an electric screwdriver and had noissues as everything fit together perfectly. My 3 star review is due to customer service. The 3 agents I spoke to gave me very different information. I actually felt like a took a chance ordering the furniture. Delivery was sketchy with the trailer truck being 48 feet long and unable to get near our house. We had to go to another location, off load the boxes into our cars, and then take them to our house. Good thing we are strong. Delivery company should have had a smaller truck. That said, the furniture is high quality, sturdy, very well packaged and beautiful. I would order again but with the understanding that the customer service is sketchy.”

Helpful Report

Posted 9 months ago

Hello! We are so happy you are pleased with your order. Titan strives to create great experiences and we are glad that this interaction was no exception. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“Teak work was good -although hardware was all very cheap and the screws did not fit the pre drilled holes making it impossible to assembe. If you don't mind getting a handyman to find new screws and new wheels this is ok. Also, the wood was not finnished. I had to buy "Teakwood oil" and finish it myself. The wheels look like they came off a 1960's kid's tricycle, squeeky, hard, would stick and streak the floor. The drawers and wood-cutting board had no stops built in ...and would pull out and fall on the ground.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. You may also submit a product suggestion through this link, https://support.ashandemberoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000995071. We hope to be able to serve you again!

Posted 9 months ago

“There were missing parts (not enough wooden dowels) with the order.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.ashandemberoutdoors.com/hc/en-us/requests/new. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“The table is perfect and was delivered sooner than I expected. Thank you”

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Posted 9 months ago

“No drama. Only negative is no height adjustment for coals. That's on me for not doing my due diligence.”

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Posted 9 months ago

“Great product”

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Posted 9 months ago

“All pieces areived safely; packed very well and beautifuk!!”

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Posted 9 months ago

“Teak table was delivered promptly and in good shape. Because it's wood it has a few cracks. Expected. I have given it two coats of teak oil and it is in service on the deck.”

Helpful Report

Posted 9 months ago

“The 32” wagon wheel fire grate is premium quality. You get what you pay for at Ash & Ember. I couldn’t be any happier with this addition to my 36” wood-burning brick fire pit. The packaging and protection provided was first class as well. A++++”

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Posted 9 months ago

“The Santa Maria grill we purchased is so nice. Great quality and price was reasonable. Customer service was quick to respond and very helpful. We had an issue with our coupon code and they actually refunded our 20% discount even though we had already made our purchase.”

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Posted 9 months ago

“We ordered a teak table and it arrived very quickly. The only problem is there were a couple of small dents in the table top. They were obvouisly there when the table was packed bacause there was no damage to the packaging and the parts were well padded inside. The company offered 10% compensation and we countered with 20% (which came to $96) and they accepted. We wish the table didn't have any dents but they were pretty small so we are happy. The company was very responsive.”

Helpful Report

Posted 9 months ago

“Shopping was a breeze and I really do like the extremely good quality of materials used in the making of my BBQ Cart. Unfortunately whoever is responsible for packaging the part did NOT include any of the Nuts and Washers required to assemble it. They included all of the screws but no other hardware to be able to assemble it. Had it come with everything I needed I probably would have given it 5 stars but since I have a box of metal parts and cannot use it until I get a chance to go find everything needed to assemble it is the reason for 3 stars and probably should be 2 stars for the added inconvenience. Quality control has gone out the window and that is pretty much with everything these days.”

Helpful Report

Posted 9 months ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. To best serve you, kindly file a warranty claim using this link: https://support.ashandemberoutdoors.com/hc/en-us/requests/new. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. Please reach us at info@titanbrands.com if you require further assistance.

Posted 9 months ago

“The table is beautiful”

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Posted 9 months ago

“I love this table! Quality of wood is great. Design and size is exactly what I needed! Best item I have purchased for my home!”

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Posted 9 months ago

“Nice to see the review request came after receiving goods! Too often vendors ask for a review before delivery, which is bogus. Delivered exactly as expected and in new condition. Very happy all around. I purchased 2 outdoor chairs. I'm happy with the quality of construction and cushions.”

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Posted 9 months ago

“Great experience! Seems to be a quality piece of furniture! Delivery was quick!”

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Posted 9 months ago

“Excellent Customer service, easy placing order, free shipping and most importantly, the looks and quality of the 59" round Teak table are great.”

Helpful Report

Posted 9 months ago

Ash & Ember is rated 4.5 based on 2,786 reviews