Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

“I sent am email regarding my issues and no reply. This unit was used and very greasy not good on my carpet missing pieces motor wire was burnt.”

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Posted 1 year ago

Hello. Thank you for your feedback, and we do apologize for the inconvenience. We are able to locate any emails or phone calls from you. Please reach out to us at 1-888-794-1455 or info@titangreatoutdoors.com, and we will be more than happy to assist you.

Posted 1 year ago

“I will never buy anything from them again I would not recommend anyone to buy from them everything written onlie is not correct they send me a grill that is online 64 and I get 52. plus the cover is smaller on one side by about an inch I call, they say send the pictures, I'll send them 5 times, they say the motor is included in the length, they said ok, but what now that the cover is smaller, they will never answer that question”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Bad service”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item has been returned to our warehouse. I checked your account and found that you had already spoken with one of our customer service specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Firepit was falsely advertised. Thickness of steel was actually 20% less than specified. Needed to use for a a planned event, so could not return. Will not recommend.”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titangreatoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titangreatoutdoors.com if you require additional assistance.

Posted 1 year ago

“Thanks for checking with me. Received the product timely then waited about 2 weeks to set it up, as we were preparing its resting space. When we set it up, the grill cover did not fit flush on the pit. We were so excited about getting the pit that we thought we could live with this. Then there was a big storm with heavy rain for 12 hours. The entire pit was totally rusted.I’ll try to send a picture. I would like to exchange this fire pit for another one. Please contact me—Teresa”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titangreatoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titangreatoutdoors.com if you require additional assistance.

Posted 1 year ago

“Worst experience ever when ordering equipment. It came in two pieces and the one never showed up. Customer service never answers your questions or takes care of the problem. Customer satisfaction policy is a joke…..”

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Posted 2 years ago

“Was on hold for 45 minutes yesterday waiting for an answer about my refund”

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Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. I see that you have had contact with one of our Customer Service Representatives who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titangreatoutdoors.com and we will be more than happy to assist you.

Posted 2 years ago

“Absolutely horrible experience with my order. You should really take a look at the way you conduct your business. None of your managers can make an intelligent decision and Titan does not stand behind their own policy. Extremely disappointed and will pass this on.”

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Posted 2 years ago

Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. I see that you have had contact with one of our Customer Service Representatives who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titangreatoutdoors.com and we will be more than happy to assist you.

Posted 2 years ago

“My order arrived on time however it was missing one of the legs and several pieces were scratched and scrapped up.”

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Posted 2 years ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 2 years ago

“I ordered a fire pit ring bought it on sale For $39.95 they were suppose to ship it but today I get a e mail stating that Fed Ex has two many label on the box and it's coming back to the Tennessee Store. Well someone there put the fed Ex label on the box why would they put more than one label on it ? I do shipping for a living. This is a Stupid Mistake now I have to wait an extra week to get this. A perfect example of what happens when someone there just didn't do a good job. So be careful with this company you could wait weeks to get your order?”

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Posted 2 years ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your account and found that you had already spoken with one of our product specialists who assisted you with your concern. You can contact us at info@titangreatoutdoors.com if you require additional assistance.

Posted 2 years ago

“Customer service was terrible. They are unwilling to resolve simple issues when their system makes an error. Will not shop with them again.”

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Posted 2 years ago

Hello, please accept our sincere apologies for the technical issues. I checked your account and found that you had already spoken with one of our customer specialists who assisted you with your concern. You can contact us at info@titangreatoutdoors.com if you require additional assistance.

Posted 2 years ago

“Titan screwed up my order. They took 3 days to respond to me. When I pointed out their mistake they went dark. It’s now been 5 days and no further response other than the computer generated “return policy”. For the price of return shipping, they have lost a customer and hopefully this review will alert deter other honest hard working people from purchasing from a company with such HORRIBLE customer service”

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Posted 2 years ago

Thank you for sharing your feedback. We haven't heard back from you from our last email on the 23rd of March. Please do not hesitate to reach out to us via info@titangreatoutdoors.com, for any issues you may still have. We hope to be able to serve you again!

Posted 2 years ago

“If I could give negative (less than 0) Stars I would. The experience was awful. Shipped in poor packaging, missing pieces, poor instructions on how to put together, terrible customer service in trying to resolve this... Never shopping with this company again. Lived to regret the experience greatly.”

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Posted 2 years ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our escalation specialists who assisted you with your concern. You can contact us at info@titangreatoutdoors.com if you require additional assistance.

Posted 2 years ago

“I m still waiting for my order,I haven’t received”

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Posted 2 years ago

Thanks for sharing your feedback. We apologize for any issues that came up after the order shipped. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. You can contact us at info@titanattachments.com if you require additional assistance.

Posted 2 years ago

“not happy. buy your stuff elsewhere.”

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Posted 2 years ago

Hello Carl, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titangreatoutdoors.com/return-policy.html. Please email us at info@titangreatoutdoors.com if you require further assistance.

Posted 2 years ago

“I never received my order and Titan will not approve a refund. Very frustrated.”

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Posted 2 years ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you in issuing a full refund of your order. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 1 year ago

“Very disappointed in the customer service. I ordered a portable fire ring knowing it might not be exactly what I was looking for. But I reviewed the return policy on the website which states the customer is responsible for the shipping costs to return, but otherwise allowed within the 30day window with no defects. I was fine with purchasing the item knowing I would be responsible for shipping if it didn’t work out, so I ordered it anyway. I got the item and it was not what I needed, but when I reached out to start the return process, I was notified that in addition to covering shipping, I have to pay a 20% restocking fee. This information is no where in the return policy or website anywhere. They sent a link with the disclaimer, but this link can be find no where on the website. So there is no way to know about the restocking fee unless the customer service rep sends the link directly. I find this frustrating and misleading. They have been very difficult to communicate with and are not at all empathetic to my concern. I sent screen shots of the current return policy under “returns” on the website which does not mention the restocking fee, but they refuse to honor the main website. The customer service has been deceptive and unhelpful.”

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Posted 2 years ago

We are sorry about the experience you've had with your order. Return shipping costs apply to customer-initiated returns. We appreciate your feedback and if you need assistance in the future, feel free to contact us at info@titanbrands.com. You will be able to access our return policy at https://www.titan.fitness/return-policy.html.

Posted 2 years ago

“Really bad support when a product need to be returned. Company do not provide suitable and affordable options to return the products in contrast to other vendor which provide kind and friendly ways to return the products. I received this product later than expected and given that TITAN is not responsible for the return delivery (it is assumed by the consumer under its full responsibility) and the delivery costs to return (higher than the real cost of the product) I decides to donate the product. I strongly recommend to all consumers that DO NOT make any purchase through this vendor or read carefully the conditions because if you want to return the product you will not have chances to so.”

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Posted 2 years ago

Hello Federico, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titangreatoutdoors.com/return-policy.html. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. Please email us at info@titangreatoutdoors.com if you require further assistance.

Posted 2 years ago

“Bought a 10 Kamoda smoker in November and have been dealing with in experienced people on getting the the rings for the stand to use the grill. I have been dealing with customer service throug emails to only become another customer to be pushed off by telling me that parts will take longer due to current issues with staff and parts. Complete waste of money. Garbage quailty service. Dont reply back with a fourth claim number on the same email chain to state we will get back with you and not correct the issue to then send a stupid survey to waste the consumers time again.”

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Posted 2 years ago

Hello Jon, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Parts have to be picked and packaged separately so the processing time is slightly longer than regular orders, but I assure you that your concern is a priority and we will resolve this issue for you. Please reach us at info@titangreatoutdoors.com if you require further assistance.

Posted 2 years ago

“I bought a rotisserie on clearance, it was dented and I expected that, it came without motor and when I called to buy another motor I was told that they was out of motors. I can’t return it because it was on clearance. I could buy a brand new rotisserie for the money I spent. I will never buy anything anymore from Titan Great Outdoors. Bad experience!”

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Posted 2 years ago

Hello Toni, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who informed you that the part you need is currently out of stock. Also, unfortunately, scratch and dent items are not eligible for return as per our return policy. Here's the link for your reference, https://www.titangreatoutdoors.com/return-policy.html. Please email us at info@titangreatoutdoors.com if you require further assistance.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Ash & Ember Reviews