Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,786 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,786 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“My wife and I ordered two fire pit grates and two pizza stones for two of our children and spouses. The grates were awesome: high quality and exactly as described. Absoluely spectacular! Both pizza stones unfortunately arrived broken (probably the fault of the delivery service, I'm guessing). That was disappointing, but that's not the full story. I called Ash & Ember customer service, spoke with a very helpful young lady, in in short order received a full refund. Count my wife and me as VERY HAPPY Ash & Ember customers. Things don't always go perfectly in life, but when issues arise (such as with the pizza stones), the true character of a person or company comes to the forefront. And in the case of Ash & Ember, they did a wonderful job addressing the issue.”

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Posted 7 months ago

“package arrived torn up and damaged for the 2nd time”

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Posted 7 months ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 6 months ago

“Ash and Ember honored thier package insurance and my delivery was missing when I went to get it. A large BOX over 58 pounds was gone. They promptly sent another one that I have not opened yet. But they werre very professional and understanding. I suggest any latge or heavy items have a special door to door delivery with a signature, so that the shipping company in this case FEDEX does it correctly.”

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Posted 7 months ago

“I placed an order and realized I had ordered the wrong one just a few minutes afterwards. Send an email tried to change my order. You guys said it already shipped. No way you’re that fast. I can make this one work, but I really wanted the other one. it was my fault that you guys did not try to help solve the problem. I haven’t opened the box yet probably gonna order something different from someone else.”

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Posted 7 months ago

Hello, please accept our sincere apologies if your cancellation request was not honored when you contacted us. We are unable to make adjustments to many orders once they have been placed due to the quick turnaround time. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://ashandemberoutdoors.com/pages/return-policy. Please reach us at info@titanbrands.com if you require further assistance.

Posted 7 months ago

“Was perfect to my fire pit”

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Posted 7 months ago

“Great service”

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Posted 7 months ago

“Waiting for my order to be completed. Not happy with the delay.”

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Posted 7 months ago

Hello, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. Since you purchased the Route Protection Package, kindly file a claim on their website: https://claims.route.com. Click on Contact Support and click on File a Claim. Route’s expert support team will help ensure your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Please reach us at info@titanbrands.com if you require further assistance.

Posted 7 months ago

“Ordered a scratch and dent Santa Maria grill. Only needed a few bolts and a knob and it was ready. Works great.”

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Posted 7 months ago

“Nice product. Came with two different colored handles but they’re wood so hoping the will look better if they age a little.”

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Posted 7 months ago

“Luv the fire pit !!!”

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Posted 7 months ago

“product as advertised. shipped quick. thanks”

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Posted 7 months ago

“A confused company with inept representatives [Marion for one} that offers discounts and then when you try to order says they did not offer the discount. Difficult to know whether these people are stupid, inept, or just plain scammers.”

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Posted 7 months ago

Hi. I’m sorry to hear about the difficulties you’ve experienced with our service and the confusion regarding the discount. Your feedback is important, and I apologize for any frustration this has caused. We strive to provide accurate and helpful information. I’ll ensure your concerns are addressed with our team to prevent similar issues in the future. Please reach us at info@titanbrands.com if you require further assistance.

Posted 7 months ago

“The fire pit works really well, the only complaint is the wire mesh lid doesnt fit well. It's not round like the fire pit. it kinda works but isnt great at all!”

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Posted 7 months ago

“The campfire grill is better than expected. I own a steel fabricating business so I know good craftsmanship. The welds are great, the pieces fit together as they should. I haven’t had a chance to use it but I’m sure it will work perfectly as I planned.”

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Posted 7 months ago

“Ash and Ember has good quality products that you might not be able to find elsewhere.”

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Posted 7 months ago

“Great product”

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Posted 7 months ago

“I called to check on the status of the bench that I had ordered because the order was passed due and I hadn't received any delivery update status, and the receptionist answered with another name other than Ash and Ember. That was disconcerting because I thought that I might have been scammed ! Periodic updates about delivery would have been appreciated, especially since I paid extra for delivery service, otherwise I would have given 5 stars beause the bench is gorgeous, beautifully constructed with high quality teak.”

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Posted 7 months ago

“Great quality and easy to assemble!”

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Posted 7 months ago

“It was package extremely well. Took longer to unpack than put together. Well made and sturdy. Should last for a long time.”

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Posted 7 months ago

“First shipment arrived damaged Second replacement shipment arrived and it’s the wrong chair. Customer service very slow to resolve.”

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Posted 7 months ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our customer support specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 7 months ago

Ash & Ember is rated 4.5 based on 2,786 reviews