Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.48

4.5 Rating 2,776 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,776 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

383

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Luv the fire pit !!!”

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Posted 3 months ago

“product as advertised. shipped quick. thanks”

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Posted 3 months ago

“A confused company with inept representatives [Marion for one} that offers discounts and then when you try to order says they did not offer the discount. Difficult to know whether these people are stupid, inept, or just plain scammers.”

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Posted 3 months ago

Hi. I’m sorry to hear about the difficulties you’ve experienced with our service and the confusion regarding the discount. Your feedback is important, and I apologize for any frustration this has caused. We strive to provide accurate and helpful information. I’ll ensure your concerns are addressed with our team to prevent similar issues in the future. Please reach us at info@titanbrands.com if you require further assistance.

Posted 3 months ago

“The fire pit works really well, the only complaint is the wire mesh lid doesnt fit well. It's not round like the fire pit. it kinda works but isnt great at all!”

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Posted 3 months ago

“The campfire grill is better than expected. I own a steel fabricating business so I know good craftsmanship. The welds are great, the pieces fit together as they should. I haven’t had a chance to use it but I’m sure it will work perfectly as I planned.”

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Posted 3 months ago

“Ash and Ember has good quality products that you might not be able to find elsewhere.”

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Posted 3 months ago

“Great product”

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Posted 3 months ago

“I called to check on the status of the bench that I had ordered because the order was passed due and I hadn't received any delivery update status, and the receptionist answered with another name other than Ash and Ember. That was disconcerting because I thought that I might have been scammed ! Periodic updates about delivery would have been appreciated, especially since I paid extra for delivery service, otherwise I would have given 5 stars beause the bench is gorgeous, beautifully constructed with high quality teak.”

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Posted 3 months ago

“Great quality and easy to assemble!”

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Posted 3 months ago

“It was package extremely well. Took longer to unpack than put together. Well made and sturdy. Should last for a long time.”

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Posted 3 months ago

“First shipment arrived damaged Second replacement shipment arrived and it’s the wrong chair. Customer service very slow to resolve.”

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Posted 3 months ago

Hello, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our customer support specialists, who had placed your replacement order. Please email us at info@titanbrands.com if you require further assistance.

Posted 3 months ago

“Easy transaction: shipping was on time and item was packaged to avoid damage in transit.”

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Posted 3 months ago

“Great service!”

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Posted 3 months ago

“Instructions were not the greatest”

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Posted 3 months ago

Hi. Thank you for your feedback. We apologize for any confusion with the instructions. We’re continuously working to improve our guidance materials, and your input is valuable in helping us enhance our products. Please reach us at info@titanbrands.com if you require further assistance.

Posted 3 months ago

“Easy purchase routine and the product arrived very quickly. Good experience!”

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Posted 3 months ago

“Excellent product and extremely fast delivery”

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Posted 3 months ago

“Very quick delivery and amazing product”

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Posted 3 months ago

“Looks great in my fire pit lots of compliments”

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Posted 3 months ago

“We just received our 42" Hemisphere Fire Pit and while it’s a little early in the season we have fired it up a couple times and absolutely love it!! We are looking to have a top made so we can use it as a table when we are not burning a fire.”

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Posted 3 months ago

“Took quite a long time to receive!”

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Posted 3 months ago

Ash & Ember is rated 4.5 based on 2,776 reviews