Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,786 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,786 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered and paid for two planters and was sent one planter and a second box filled with plywood. I am still trying to resolve this issue.”

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Posted 1 year ago

“I have a rotisserie machine that I paid close to $1000 for the spit rod broke eight months ago and I’m being told for eight months that the spit rod is on back order. Finally last week I received a new spit rod that’s 20 inches shorter just to be told that my size is still on backorder after eight months and I’m not able to use my rotisserie to roast a lamb. I will not be recommending your company even though Four of my friends bought the same machine on my recommendation. I’m sorry to say, but your customer service is horrible. If you guys have spit rods for the machines that you sell, you should have one in stock to resupply a broken part I would appreciate a phone call at 714-343-9477.”

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Posted 1 year ago

“I believe the shipment process took too long by today's standards and something that can be improved. The product purchased was the aluminum hard lid for an FTG600 Camp Chef griddle (flat top). The initial lid was damaged on arrival. One corner was bent in a way that would have been difficult to straighten out. Through Route, the shipping support service available when ordering from Ash and Ember, I was sent a second lid. That lid was also bent on all sides. The material is soft and thin enough that it can be manipulated to a point and I spent some time working to get the sides all straight and corners square. The tolerances are so small in the overall measurement that even after the work I did, the lid would not fit the griddle without a good deal of interference between the lid and the griddle top. More work got it to sit down but with some effort. After that, the problem was that the lid did not sit back far enough when engaging the hooks on the underside of the lid against the rear wall of the griddle in the open position. The lid leand forward quite a bit. I really do wish this system worked as it should as the price point of the lid on sale couldn't be beaten. I also do not enjoy making less than complimentary reviews. I did here so others may not have to go through what I did and end up where you started.”

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Posted 1 year ago

“The fire pit was delivered after christmas and left by mailbox. very disappointing and customer service was horrible.”

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Posted 1 year ago

“Dealing with your company was a nightmare. I’ll never order anything from you again due to your abysmal return policy, which required me to pay the return fee and a restock fee that cost nearly as much as the item I ordered!”

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Posted 1 year ago

“Very disappointed in this company. My grill was delivered 12/14 and I noticed it was on sale 12/23 for $600 off. Contacted them and they told me that their policy is to price match only within 2 days of delivery. I have no idea when the sale started so I have no way to know if I was ever eligible for a price match refund. Careful when you purchase your items so you don’t get screwed over like I did.”

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Posted 1 year ago

“Where is my order? # 13100203041. Please send me the link to the refund if you are not going to ship my item to my address. Sharon Hulett-Shepherd, 25 Birch Hill Rd, Craryville, NY 12521.”

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Posted 1 year ago

“Purchased Titan live fire grill 1 week later price went down $300.00 e-mailed and called threatened bad reviews everything I could think of to get a store credit or any consideration spoke to and wrote until I was blue in the face. could not get any consideration whatsoever but copy and paste e-mails telling me how important their customers are. I couldn't even get a discount on my next purchase. I can send back the grill until Jan 11th 2024 I probably should. I have been in retail all of my life this is worst purchase experience I have ever had. What drives me crazy is they could have gave me a small store credit or discount I would have been fine. All I got was NO NO NO at every turn. Maybe this is why they changed their name.”

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Posted 1 year ago

“I was sent defective, blemished items in dirty, decrepit boxes that were clearly previously opened and resealed poorly. I am currently receiving support and if my return goes through successfully, I will give ash & ember a second chance.”

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Posted 1 year ago

“The grate broke after one use. The frame cracked. Can I be sent a replacement?”

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Posted 1 year ago

“The item was too big. I wanted to return it but was told I would have to pay for shipping and a 20% restocking fee. It would have cost me about the same as I spent. I will never order again from your company.”

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Posted 1 year ago

“Our order is still sitting in the warehouse. There is not a truck small enough to deliver it to us. We're going to have to pick it up! Georgia Hayes 704-607-0091”

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Posted 1 year ago

“It’s been Almost two months and still haven’t received the parts to put the chairs together. I want to buy more chairs but can’t since the first ones didn’t work out.”

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Posted 1 year ago

“Half of the screws are missing, had to go to the hardware store, and it was damaged during shipping. Plastic was shredded to pieces. Their was no cushion, and the box was smashed and torn open half way”

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Posted 1 year ago

“When you buy a item it should at least tell you what’s missing? I can’t even buy the parts needed nor are there documents on the dimensions of the parts. How can you sell an item new or scratch/ dent but not even have spare parts?”

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Posted 1 year ago

Hello, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“Bought a $1200 grill from them that rusted in under a week. The finished bubbled off on the first used. I emailed them. A week later no response. I’m about to reverse my credit card charge.”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“My entire box was smashed to pieces I sent you a picture of it. No response”

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Posted 1 year ago

Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. We checked and we have not received the photo. Kindly email it to support@titandistributorsinc.zendesk.com. You may also contact us at info@titanbrands.com if you require additional assistance.

Posted 1 year ago

“If I could give this rating of zero, I would give it a zero. First off I was told that I would receive my grill on 26 August. I ordered my grill on 16 August. Therefore thinking that I was going to get it, I planned an event which I was to receive about $300 for. On the 26th. The guy pulls up with the truck I feel like I'm going to get my grill only to find out that the grill was not on his truck. He told me that they had put it on a different truck and I would get it on Monday. I called Monday to find out about what time only to be told that they would try to get it to me Monday but it would be there Tuesday. Now, I've lost the income from the event and I've taken off from work on Monday now I had to takeoff work on Tuesday. I called Titan back to see what they could do, and to possibly get some compensation for all the lost income, I was told they would get back to me either by email or via another phone call. Not only did titan not get back to me. I got another email that said I was not gonna get my grill until September 2 and then got an email from Titan with them saying it wasn't their fault and they would not be compensating me. The delivery company then goes on to say we couldn't find your grill. We found it and we sent it out. I have been a faithful customer of Titan for many years, but this was the worst service and explanations of no help whatsoever to get compensation. I was given at least four reasons that titan feels as though they should not have to compensate me. I kept telling them although the delivery company did not do their job my contract and payment went to tighten. I would have appreciated at least someone calling me to explain to me why they couldn't compensate me for everything that I've lost in this, not to mention I didn't even call when I got to Grill to put it together. I was missing a few bolts. I didn't want to deal with them anymore as much as I like the products I don't think that I will ever deal with Titan again.”

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Posted 1 year ago

Hello, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. We're delighted you received your order, and if you have any concerns, please email us at info@titanbrands.com.

Posted 1 year ago

“The cover is to small. It's only 20.5x 31.75”

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Posted 1 year ago

“Not happy how the lights look. Very yellow and do not look real. I would like a return slip for them and if you have others with a whiter light, I would buy those instead”

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Posted 1 year ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives who assisted you regarding your concern. If there will be any issues in the future, please reach us at info@titanbrands.com.

Posted 1 year ago

Ash & Ember is rated 4.5 based on 2,786 reviews