Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,786 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,786 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

Write Your review

Tell us how Ash & Ember made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ash & Ember 5 star review on 24th September 2024

382

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Shipping was very fast and the customer service was superior. The product is very sturdy and high quality.”

Helpful Report

Posted 11 months ago

“My husband asked for a fire pit and I found the biggest, most ridiculous cauldren/fire pit I could purchase. This baby arrived on his birthday by chance and we used elbow straps to carry it out half an acre where we wanted it. It's HEAVY, it's BIG and it's just perfect. We immediately started burning that day and is my favorite purchase of 2024. 5 out of 5 stars 🌟”

Helpful Report

Posted 11 months ago

“The website, including the online ordering & payment options, were very easy to use. The catalog & individual item pages were uncluttered and very informative, with great photos, videos and details so I felt confident that what I was ordering would be exactly what I eould receive. The ordering & payment options were also secure, and I aporeciated the ease of being able to contact real, live people vua chat, email & phone with question & concerns or to place an order & make payment if I wasn't comfortable doing it online. The firepit I ordered was priced very reasonably - better than others I'd seen from a variety of competitors, and the reputation that Ash & Ember has, not just for quality, but also for standing behind their products, is what made me chose them for my business. My order arrived quickly, with Ash & Ember sending me frequent, timely updates with detailed tracking info. And it - the 32" Hemisphere firepit - it gorgeous! So we'll made, very solidly built, thick steel, no burrs, scratches, scuffs or rust, no loose, cockeyed or flimsy welds, bolts, joints, etc. Clearly made by skilled craftsmen who take pride in their work. As this was a milestone surprise birthday gift for my husband, having it arrive and exceed my expectations was awesome. I called a few days later to ask a few questions re: painting it to keep it black vs allowing it to develop a patina. My call was quickly picked up, and the agent I spoke with was quite helpful and professional. It's been a bit rainy dince it arrived, so we haven't had our first fire yet, but even in the rain, the pit loojs amazing on our patio. Can't wait to have folks over to help us enjoy it. All around, an excellent experience, and I'll be recommending Ash & Ember to others.”

Helpful Report

Posted 11 months ago

“High quality material and finish. Wooden dowels can be difficult to hammer in using standard equipment described in directions. Putting a small amount of powdered graphite in the dowel holes and using a dead-blow hammer instead of a standard rubber hammer makes it ALOT easier to construct.”

Helpful Report

Posted 11 months ago

“excellent quality, excellent delivery!”

Helpful Report

Posted 11 months ago

“The product quality far exceeded expectations and the price.”

Helpful Report

Posted 11 months ago

“Well made, comfortable, and apparently easy to assemble (I didn’t do it).”

Helpful Report

Posted 11 months ago

“On time in great packaging great product”

Helpful Report

Posted 11 months ago

“We had to pay for shipping”

Helpful Report

Posted 11 months ago

Hello, we apologize for any inconvenience. We still offer free shipping, but due to increased costs, additional charges apply to products because of size, weight, or special handling that is required to make sure your order reaches you safely. You can read more about the shipping policy at this link, https://www.ashandemberoutdoors.com/shipping-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“Great company to work with. This is my 3rd order from here. Great quality !!! Highle reccomended!!”

Helpful Report

Posted 11 months ago

“Great fire pit! Fast shipping for such a large item. Works great-minimizes smoke drift and burns wood to hardy nothing left in ashes and also beautiful when not in use.”

Helpful Report

Posted 11 months ago

“The return policy is awful so now I’m stuck with a product I can’t use”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. However, as stated in our return policy, Titan will offer a refund of your original purchase price minus the restocking fee within 30 days of your delivery date.  Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.ashandemberoutdoors.com/return-policy.html. Please reach us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“Ash & Ember had the flattop cover I needed for my 4 burner Camp Chef. It fits great, price was right and is well made. Shipping was quick and packaged as I expected, no complaints.”

Helpful Report

Posted 11 months ago

“Item is not the size listed”

Helpful Report

Posted 11 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern and processed the return for you. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 11 months ago

“Great service”

Helpful Report

Posted 11 months ago

“The product was delivered promptly, and was as described.”

Helpful Report

Posted 11 months ago

“One of the best online purchases my wife and I have ever made. The bar stools are beautiful and well built.”

Helpful Report

Posted 11 months ago

“Great quality”

Helpful Report

Posted 11 months ago

“This thing is awesome made of high quality metal and looks o so good!🥂”

Helpful Report

Posted 11 months ago

“Fast shipping”

Helpful Report

Posted 11 months ago

Ash & Ember is rated 4.5 based on 2,786 reviews