Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,786 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,786 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

382

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The welds are a little rough, and it was a little bit wider than my blackstones’ top, but overall it works great and a good overall value for the price.”

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Posted 11 months ago

“You’re product is of great quality very impressed”

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Posted 11 months ago

“Received a beautiful well-made teak lounge chair. Easy to put together. The wood has been completely sanded and is gorgeous. I ordered a sunbrella fabric pad that matches my other teak furniture and it looks fabulous. We will fight over this lounger!”

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Posted 11 months ago

“product was delivered as scheduled perfectly packed”

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Posted 11 months ago

“Beautiful chair! Great quality. Quick delivery and carefully packaged. And easy to assemble. Definitely recommend.”

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Posted 11 months ago

“Shipping was very fast and the customer service was superior. The product is very sturdy and high quality.”

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Posted 11 months ago

“My husband asked for a fire pit and I found the biggest, most ridiculous cauldren/fire pit I could purchase. This baby arrived on his birthday by chance and we used elbow straps to carry it out half an acre where we wanted it. It's HEAVY, it's BIG and it's just perfect. We immediately started burning that day and is my favorite purchase of 2024. 5 out of 5 stars 🌟”

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Posted 11 months ago

“The website, including the online ordering & payment options, were very easy to use. The catalog & individual item pages were uncluttered and very informative, with great photos, videos and details so I felt confident that what I was ordering would be exactly what I eould receive. The ordering & payment options were also secure, and I aporeciated the ease of being able to contact real, live people vua chat, email & phone with question & concerns or to place an order & make payment if I wasn't comfortable doing it online. The firepit I ordered was priced very reasonably - better than others I'd seen from a variety of competitors, and the reputation that Ash & Ember has, not just for quality, but also for standing behind their products, is what made me chose them for my business. My order arrived quickly, with Ash & Ember sending me frequent, timely updates with detailed tracking info. And it - the 32" Hemisphere firepit - it gorgeous! So we'll made, very solidly built, thick steel, no burrs, scratches, scuffs or rust, no loose, cockeyed or flimsy welds, bolts, joints, etc. Clearly made by skilled craftsmen who take pride in their work. As this was a milestone surprise birthday gift for my husband, having it arrive and exceed my expectations was awesome. I called a few days later to ask a few questions re: painting it to keep it black vs allowing it to develop a patina. My call was quickly picked up, and the agent I spoke with was quite helpful and professional. It's been a bit rainy dince it arrived, so we haven't had our first fire yet, but even in the rain, the pit loojs amazing on our patio. Can't wait to have folks over to help us enjoy it. All around, an excellent experience, and I'll be recommending Ash & Ember to others.”

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Posted 11 months ago

“High quality material and finish. Wooden dowels can be difficult to hammer in using standard equipment described in directions. Putting a small amount of powdered graphite in the dowel holes and using a dead-blow hammer instead of a standard rubber hammer makes it ALOT easier to construct.”

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Posted 11 months ago

“excellent quality, excellent delivery!”

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Posted 11 months ago

“The product quality far exceeded expectations and the price.”

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Posted 11 months ago

“Well made, comfortable, and apparently easy to assemble (I didn’t do it).”

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Posted 11 months ago

“Great company to work with. This is my 3rd order from here. Great quality !!! Highle reccomended!!”

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Posted 11 months ago

“Great fire pit! Fast shipping for such a large item. Works great-minimizes smoke drift and burns wood to hardy nothing left in ashes and also beautiful when not in use.”

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Posted 11 months ago

“Ash & Ember had the flattop cover I needed for my 4 burner Camp Chef. It fits great, price was right and is well made. Shipping was quick and packaged as I expected, no complaints.”

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Posted 11 months ago

“Great service”

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Posted 11 months ago

“The product was delivered promptly, and was as described.”

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Posted 11 months ago

“One of the best online purchases my wife and I have ever made. The bar stools are beautiful and well built.”

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Posted 11 months ago

“Great quality”

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Posted 11 months ago

“This thing is awesome made of high quality metal and looks o so good!🥂”

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Posted 11 months ago

Ash & Ember is rated 4.5 based on 2,786 reviews