Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,786 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,786 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Package was opened and damaged”

Helpful Report

Posted 2 years ago

“bought a target kit, only part of it shipped.. and rather than ship me parts that are back ordered that have shipping dates, I was asked to return the parts I recieved... yes RMA was provided, but I want the product.. I was advised by customer service, it was not an option and that I needed to send the part back if I want my money back... the website is not updated correctly and they really don't have the parts.. AND I get reminders every few days to order the same kit, to receive it before Christmas.. Looking for a new vendor.”

Helpful Report

Posted 2 years ago

“The first table was shipped and sent back by FedEx for damage. Took Titan over a week to ship a replacement. When I received it I could understand why they would get damaged. Hardly any styrofoam to protect the table, really the only protection was the plastic bags the parts were shipped in. The table top had multiple dimples in it, from things banging into it during shipping, as well as paint flaking off where parts were rattling around. The bottom shelf does not sit flat against the supports welded to the legs, which means it was not manufactured correctly. The box is too lightweight and was ripped open. No instructions were included on assembly, found the owner's manual online, but even that identified parts incorrectly, the bottom shelf is numbered as a different piece, and there are new supports that are not even in the diagram. Can not recommend it.”

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Posted 2 years ago

“You shouldn’t advertise what you don’t have in stock!”

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Posted 2 years ago

“There is nothing smokeless to this fire pit ! Just a small amount of kindling to start the fire smoked up the backyard. Even as the fire took hold smoke continued. It has no bottom and the hot ashes drop onto the brick patio. The material may be steel but it’s not rust proof. It looks unfinished. Even if it was finished as is there is no way this is smokeless! Very dissatisfied with the purchase!”

Helpful Report

Posted 2 years ago

“Ordered the kit with tree, base, and targets and only received the tree…no base, no targets. Got an email that said the others were canceled and now out of stock. It was supposed to be a Christmas gift for my son. What good is the tree with no stand or targets??”

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Posted 2 years ago

“I like the product, but all the bolts came loose in the box missing the screws that keep them in the chains and when contacting support they ask me to buy the screws for which they dont have the specs... again, good product but bad support.”

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Posted 2 years ago

“Unbelievably bad customer service. Purchased a product during black Friday event, then a couple days later they dropped the price $35. I requested the price match and was refused even after speaking with a supervisor. Unfair business practice...unbelievable that a company would still behave this way in 2022. Hadn't even received the product I purchased yet, and you drop the price--then won't correct it and match the price? Simply unbelievable. No reputable retailer would behave in this manner. That's why I will be sticking with retailers such as Amazon--who would easily do this--in the future and will also be telling everyone I can that you offer horrible customer service and that I would recommend never buying from you.”

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Posted 2 years ago

“The item we ordered came in a dilapidated box and it was missing a vital part - the fork, without which it is not usable. I immediately wrote to Customer Service and was told they were working on making it right. Two follow up emails later and still no response or action.”

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Posted 2 years ago

“I ordered a firepit on a super sale then went nearly half off for Black Friday a week later. Lesson learn, don't buy anything until Black Friday!”

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Posted 2 years ago

Hi Javier, thank you for posting a review. You can register to receive our newsletter to get the latest information on our upcoming sale. Thank you again for posting a review.

Posted 2 years ago

“I was very unpleased with the fire wood rack that I bought. I understand that it was a scratch and dent item, what I did not realize is that all of the nuts and bolts were missing as well as two support pieces. In the money that I saved I had to spend on the nuts and bolts. The rack was in bad shape, it looks like someone had it before and did a number on it to then return it. In all I got it up and have fire wood in it, I was just very unpleased with the item I received.”

Helpful Report

Posted 2 years ago

Hello Daniel, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please email us at info@titangreatoutdoors.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Still awaiting my complete order. Order arrived missing pieces, and then a second shipment to receive the rest of my order was delayed.”

Helpful Report

Posted 2 years ago

Hi Alex, thank you for posting a review and my apologies your experience was less that satisfactory. I have had a chance to check and I can see that the replacement order was tagged delivered on 11/26. My apologies about the missing parts from your initial order. Thank you however for letting us turn this around for you.

Posted 2 years ago

“Very disappointed in product what ever the coating that is on it washes off and stained my pavers and the pit itself looks really bad drop marks etc”

Helpful Report

Posted 2 years ago

Hi Christopher, thank you for post a review and my apologies about the experience you have had. Corten steel is a type of chromium-copper alloy weathering steel that relies on a wet/dry cycle to build up a protective layer of rust. As the surface develops it changes color over time, beginning with a red-orange hue, and ending with a purplish patina. We understand that the look will have a negative association, in this case, it’s what is needed to develop the right look and seal, developing a layer protecting the rest of the material from corroding over time. The initial surface weathering of Corten steel may cause rust staining on nearby surfaces as it develops the protective layer. My apologies as this is one of the disadvantages of using Corten Steel. We recommend storing the fire pit in a dry environment after use as continuous damp or wet conditions prevent the oxides to crystallize as staining can be prevented if the Fire Pit can be is stored properly so that water does not accumulate and/or drain from the steel onto concrete where stains would be visible. If you encounter any quality issues or issues concerning the overall function of the item, please feel free to submit a warranty claim and our warranty team will get right with you. Thank you very much again for the review. You can use this link to file a review: https://support.titangreatoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000859851

Posted 2 years ago

“customer service is horrible , refuse to honor price match even though item was purchase less than a week , once again i will never again buy anything from this company , they are a bunch of scammers. Fernando S”

Helpful Report

Posted 2 years ago

Hello Fernando, please accept our sincere apologies if you were not granted a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this website: https://support.titangreatoutdoors.com/hc/en-us/articles/360057611232-Price-Adjustment-Policy. Please email us at info@titangreatoutdoors.com with the reference PBR Amyra if you require any additional support.

Posted 2 years ago

“The lug nut attached to the griddle broke the second I added some pressure to get it right, so I didn’t even get a chance to use it! What’s the best way to return this product?”

Helpful Report

Posted 2 years ago

Hello Bryan, please accept our sincere apologies if the griddle broke after adding some pressure on it. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titangreatoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titangreatoutdoors.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“Really, really disappointed that they went on further sale and you wd not adjust the price. I am thinking of getting the Kamado but now I’m not sure I want to do business.”

Helpful Report

Posted 2 years ago

Hello Nalini, please accept our sincere apologies if you were not granted a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this website: https://support.titangreatoutdoors.com/hc/en-us/articles/360057611232-Price-Adjustment-Policy. Please email us at info@titangreatoutdoors.com with the reference PBR Amyra if you require any additional support.

Posted 2 years ago

“I have ordered a 6 ft ATV Transformer Tow Frame w Grader Blade Attachment. Without any forewarning, you send the blade, but do not send the tow frame! But after inquiring, your rep says it will come in 2 months! That doesn't work out for me. One part is useless without the other! I am still waiting for a credit on the full order of $922.19. If I order again in the spring, I need both items delivered together! You seem to have a problem with Transformer Tow Frames never in stock!! jackgiustojr@gmail.com”

Helpful Report

Posted 2 years ago

Hi Jack! We sincerely apologize for your experience with us. I reviewed your account and found that the item you ordered was on backorder, which is why it was not shipped immediately. Due to the high demand for this product and current logistics issues in the country, our backorder dates may get pushed back. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. If you need further assistance, please contact us at info@titangreatoutdoors.com and mention PBR Amyra.

Posted 2 years ago

“Disappointed. If I could easily return it I would. One crucial part was heavily rusted and was painted the rust. Poorly packaged. Supposed to put this in a vehicle reciever hitch but it doesn't come with the retainer pin. There is an unexplained nut welded to unit, manual was no help. Lack of quality control is evident with paint over rust, bent parts. Titan used to be better. Have lots of Titan products. Last two purchases show declining quality. Disappointed.”

Helpful Report

Posted 2 years ago

Hello Mark, please accept our sincere apologies if the item arrived rusted and was packed poorly. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titangreatoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titangreatoutdoors.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“Product dimensions for rectangular grill cover wrongly included the length of attached handle on outside for depth dimension. Cover was too small for my cuisinart griddle and not returnable since was a dented product discount. Misleading info led me to buy unusable cover.”

Helpful Report

Posted 2 years ago

Hello Charles, please accept our sincere apologies if the item you ordered is too small for your griddle. Your feedback will certainly be used to improve the product listing in order to ensure that our customers are not confused by the information on the item. I have checked and what you have ordered is the 32-IN GRIDDLE COVER FITS CAMP CHEF FLAT TOP GRIDDLE. The length dimension should also be 32". If the one you received is not 32", you can take a photo and send it to us so we can validate the claim. Please email us at info@titangreatoutdoors.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“One of the grills did not arrive and was sent back to the company, I then had to request another be shipped out. The boxes the grills arrived in were ABSOLUTELY DESTROYED!!! Torn, ripped, taped up holes at the corners. Just awful and unprofessional! Both grills are scratched and one is dented. Based on this experience I would NEVER recommend someone ordering from your site.”

Helpful Report

Posted 2 years ago

Hi Loyd, thank you for posting a review and my sincere apologies about this. We make sure items are packaged securely as carriers have a policy of not picking up shipments if the packaging is compromised. Unfortunately, the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier. Still, we value our customers' experience and are constantly working with carriers to improve our packaging so that it can endure the rigors of transit. If you encounter any quality issues or issues concerning the overall function of the item, please feel free to submit a warranty claim and our warranty team will get right with you. You can use this link to file a claim - https://support.titangreatoutdoors.com/hc/en-us/requests/new?ticket_form_id=360000859851

Posted 2 years ago

Ash & Ember is rated 4.5 based on 2,786 reviews