Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,786 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,786 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Ash & Ember 5 star review on 24th September 2024

382

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent site”

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Posted 11 months ago

“Fast shipping! Competitive price! Will buy again from ash & ember!”

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Posted 11 months ago

“The order status was updated regularly and arrived when predicted in perfect condition and as described.”

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Posted 11 months ago

“Have yet to use the fire pot. Looks to be all good”

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Posted 11 months ago

“We would purchase from you again. Delivery was timely and our product was packaged very well.”

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Posted 11 months ago

“Outstanding purchase, this fire pit will last a lifetime. They had a very slight issue with my discount applied and customer service took care of it immediately. I’m very satisfied with this store and I would definitely use them again. If they made a steel lid for the 29 inch bowl I would buy it in a heartbeat.”

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Posted 11 months ago

“Beautiful table. Easy to assemble”

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Posted 11 months ago

“Love , Love , Love my beautiful new round deck table !!! Worth the wait”

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Posted 11 months ago

“Fast ship”

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Posted 11 months ago

“Love my new grill.”

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Posted 11 months ago

“Customer Service is impossible. Fire pit grate rusted with first rain. No support available other than instructions to paint it over again. Not waht I expected. i have a warranty claim that is not being responded to.”

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Posted 11 months ago

Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product and warranty specialists who assisted you with your concern. You can contact us at info@titanbrands.com if you require additional assistance.

Posted 11 months ago

“The welds are a little rough, and it was a little bit wider than my blackstones’ top, but overall it works great and a good overall value for the price.”

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Posted 11 months ago

“One of the targets was missing from my package. Need to have more durable boxes to ship gong targets in, both of the boxes was damaged pretty bad. Still waiting to hear about when my missing target will be shipped!”

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Posted 11 months ago

Posted 10 months ago

“Absolutely worst purchase ever. The grill was faulty from the beginning with one of the firebox doors not working and the moveable grate getting stuck. On the third use, one of the wires that's lifts and lowers the grate broke rendering the grill unusable. The company that makes the grill (third party) wants us to disassemble, pack and ship the 300+ pound grill back? This would take hours and hundreds of dollars, plus help to carry it. We feel like we've been taken advantage of as there is no way this item was designed to work properly. I feel ash and ember should stand behind this product and resolve the issue but they just referred us to the third party, who is useless. Please, if you're looking for an Argentine grill, look elsewhere. This one is a complete fraud.”

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Posted 11 months ago

Posted 10 months ago

“You’re product is of great quality very impressed”

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Posted 11 months ago

“Received a beautiful well-made teak lounge chair. Easy to put together. The wood has been completely sanded and is gorgeous. I ordered a sunbrella fabric pad that matches my other teak furniture and it looks fabulous. We will fight over this lounger!”

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Posted 11 months ago

“Love the 42" burn bowl and log stand. Not thrilled with Argententian grill, and the need to signup for an account to get access to the manual, not cool. I spent 1k, I should get a printed assembly manual.”

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Posted 11 months ago

Hello, please accept our sincere apologies if the item arrived without the manual. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. Please email us at info@titanbrands.com if you require further assistance.

Posted 11 months ago

“The box was completely beat up and busted, and packaging inside box appeared to have been opened. Luckily, the product is a single piece of cast iron, so it was unharmed. Still a fairly poor shipping/delivery experience”

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Posted 11 months ago

Hello, please accept our sincere apologies if the packaging of the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You may contact us at info@titanbrands.com if you require additional assistance.

Posted 11 months ago

“product was delivered as scheduled perfectly packed”

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Posted 11 months ago

“Beautiful chair! Great quality. Quick delivery and carefully packaged. And easy to assemble. Definitely recommend.”

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Posted 11 months ago

Ash & Ember is rated 4.5 based on 2,786 reviews