Ash & Ember Reviews

Name: Ash & Ember
Address: 3839 Forest Hill Irene Road, 3839 Forest Hill Irene Road, Memphis
Rating: 4.47

4.5 Rating 2,786 Reviews

86 %

of reviewers recommend Ash & Ember

4.5

Based on 2,786 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

(800) 605-8241

Email:

info@ashandemberoutdoors.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Happy thus far shipping was quick. Pit had a slit dent bottom side. But know problem i deal with it. Not sure i it was ordered from scratch & dent section.”

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Posted 4 months ago

“Product is made with quality workmanship and performs as described. Very pleased with purchase.”

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Posted 5 months ago

“I bought teak chaise lounges for my pool. I like them and they were easy to put together. My only suggestions are that the bolt holes benefit from being counter bored, and it would be nice to have had a suggested cushion vendor who is familiar with the product. I would buy again.”

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Posted 5 months ago

“The 32" Hemisphere Fire Pit arrived very quickly. It is everything that it was advertised,very well constructed. It was rather unstable on the stand, but with a little adjustment it fits just fine. The spark screen is well built and the pit works just great. We have used it almost every evening since we got it. I give it a 4.5 out of 5 as the grate is very flimsy and probably won't last but about a month. We consider it well worth the price and will definately check out Ash & Ember for other accessories.”

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Posted 5 months ago

“Heavy duty. Beautiful finish. Great size. Only downside is I find the rebar style handles dont quite match the style and the fire grate at the bottom already warped after one fire. But a great pit.”

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Posted 6 months ago

“Nice product. Came with two different colored handles but they’re wood so hoping the will look better if they age a little.”

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Posted 7 months ago

“The fire pit works really well, the only complaint is the wire mesh lid doesnt fit well. It's not round like the fire pit. it kinda works but isnt great at all!”

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Posted 7 months ago

“I called to check on the status of the bench that I had ordered because the order was passed due and I hadn't received any delivery update status, and the receptionist answered with another name other than Ash and Ember. That was disconcerting because I thought that I might have been scammed ! Periodic updates about delivery would have been appreciated, especially since I paid extra for delivery service, otherwise I would have given 5 stars beause the bench is gorgeous, beautifully constructed with high quality teak.”

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Posted 7 months ago

“Looks great in my fire pit lots of compliments”

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Posted 7 months ago

“Took quite a long time to receive!”

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Posted 7 months ago

“Ash & Ember did a good job with my two items ordered.. Haven't used the firepit grate, but it looks like good quality materials and Ash & Ember was good to deal with.”

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Posted 7 months ago

“I ordered a teak bench and 2 scratch and Dent teak 20" planters. I received the bench and 1 planter and am very satisfied with both. I was not told upfront that only one scratch and Dent was available even though I ordered and paid for two. I inquired after only receiving one and was told that was the only one available and you didn't know when another would be available which is completely understandable. My payment has been refunded. If I had known only one was available at the time I ordered I would have ordered one at regular price so I would have gotten a pair as planned. I purchased two plastic inserts for two planters from another company to protect the teak. I went back on your site quickly to order another planter and it appeared the price had gone up from the time I originally purchased and I would now have a shipping charge that I wouldn't have had if I had received two with the first order. It is still in my cart as I try to figure out if I want to spend the additional money or get additional products from you to avoid the shipping charge.”

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Posted 7 months ago

“I love our new teak table! We have rotten a fair amount of complements in the days that we’ve had it. The only disappointment was that when we were building it some of the holes did not line up with the screws. We tried turning turning the table top 180 degrees to no avail. We were always left with one or two screws that would just would not go in. In the end, we left one hole without a screw and we hope that since the top is so heavy, it won’t matter in the long run.”

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Posted 8 months ago

“The box came torn , open. Was worried that there would be damage. Was happy there was not.”

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Posted 8 months ago

“Great price and fast shipping!”

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Posted 8 months ago

“We ordered a teak table and it arrived very quickly. The only problem is there were a couple of small dents in the table top. They were obvouisly there when the table was packed bacause there was no damage to the packaging and the parts were well padded inside. The company offered 10% compensation and we countered with 20% (which came to $96) and they accepted. We wish the table didn't have any dents but they were pretty small so we are happy. The company was very responsive.”

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Posted 9 months ago

“This grill is commercial quality. Period. Made of 10 gauge steel. I’m only giving it 4 out of 5 stars because the holes in the grease tray were not tapped for the mounting screws and I had to tap them myself.”

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Posted 9 months ago

“I was pleased with the ease of ordering and prompt delivery. I also love the robustness of the product compared to other fire bowls.. Unfortunately it was not packaged sufficiently to protect it from the rigors of shipping. It arrived with some of the heat and rust protective paint scraped off. Wondering how to resolve that. Other than that I think it's a good value purchase.”

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Posted 9 months ago

“Excellent open fire grill”

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Posted 9 months ago

“1 of 2 items arrived on time. The one arrived on time in good condition. The second item arrived a few days later with a few scratches. Since we will use it outside I did not return it but it was a little bit of a bummer as a gift. Appear to be solid products on first use.”

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Posted 9 months ago

Ash & Ember is rated 4.5 based on 2,786 reviews