Name: Asos
Rating: 3.07

“I ordered the ‘head over heels black stud loafers’ and I loved them until the paint started coming off also holes started to appear on the soles! (I have not been wearing these shoes a month yet) Lovely shoes but not worth £38 !!”

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Posted 5 years ago

“Absolutely Awful quality ,tracksuit I ordered ,inferior to anything I've ever bought ,stitching coming undone on leg ,,wish I'd of read reviews first”

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Posted 5 years ago

“I was a member of their A List scheme which came to an end last year when they emailed me a voucher code to compensate. The email made no mention of any expiry date so I naturally thought there wasn't one. Tried to use the code yesterday only to find it had expired. Have been in contact with customer services but they refuse to replace it. Absolutely unacceptable.”

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Posted 5 years ago

“I bought the Asos Design navy merino wool roll neck sweater Luckily it was on 50% sale. I bought a small, after washing as per instructions it shrunk so tight had to thow it away. Other than that its a great item will buy another this yeah but go for Medium”

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Posted 5 years ago

“DPD HAVE A THIEF WORKING FOR THEM! ASOS works with DPD who delivers their items. I had a pair of trainers which was stolen by a driver called Nathanael, I was not present when the item was delivered to check if the parcel was tampered with. When I collected the parcel it had holes on the packaging, the driver Nathaneal poked holes into the packaging to check what was on the receipt, when he found out what was inside of the packaging Nathanael opened up the parcel took the trainers and sealed back the packaging with. I contacted ASOS with photo evidence on what has happened they told me I would receive an email within 24 hours in regards to my order. When I received the email it stated it is rare for their items to go missing, therefore they would not deal with the issue and I should contact my bank for a refund. I have a missing item, there a thief working for DPD also ASOS is not providing a replacement product to a loyal customer who item has gone missing to top it of I would need to contact my bank for a refund. Not very helpful at all do not care about their customers and DPD DRIVER NATHANEAL IS A THIEF.”

Helpful Report

Posted 5 years ago

“DPD HAVE A THIEF WORKING FOR THEM! ASOS works with DPD who delivers their items. I had a pair of trainers which was stolen by a driver called Nathanael, I was not present when the item was delivered to check if the parcel was tampered with. When I collected the parcel it had holes on the packaging, the driver Nathaneal poked holes into the packaging to check what was on the receipt, when he found out what was inside of the packaging Nathanael opened up the parcel took the trainers and sealed back the packaging with. I contacted ASOS with photo evidence on what has happened they told me I would receive an email within 24 hours in regards to my order. When I received the email it stated it is rare for their items to go missing, therefore they would not deal with the issue and I should contact my bank for a refund. I have a missing item, there a thief working for DPD also ASOS is not providing a replacement product to a loyal customer who item has gone missing to top it of I would need to contact my bank for a refund. Not very helpful at all do not care about their customers and DPD DRIVER NATHANEAL IS A THIEF.”

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Posted 5 years ago

“Awful Awful Awful. Absolutely no customer service. I'm emailing daily about an order and the reply is the same. Wait another 10days!!!! Still waiting.”

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Posted 5 years ago

“Great products usually, but very poor service if item is faulty. You end up paying for the return.. Very dissapointing!!! And it takes ages to get a reply from customer service”

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Posted 5 years ago

“Verry bad with delivery, i was Waiting 2 weeks for a order and didn’t come, and customer services didn’t do anything about that they Said to me to wait another week until they can give me a refund, what i order was a gift and didn’t came in time Even that i order with 2 week before the event, they don’t care about customers and the orders!”

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Posted 5 years ago

“Big scammers. I paid them through PayPal for a priority shipping of a product. 6 weeks after I still have no product and my paypal transaction is still with the disputes dept. since they provided them with a fake tracking number. When I finally got my money back from paypal the agent on the phone said that this company has more red flags and disputes then any other company he seen since working for paypal. Don't waste your money and time with this bs company. They’ve managed to make something that wasn’t supposed to be fun into a horrible experience.”

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Posted 5 years ago

“Awful, lazy, useless company. Customer service is appalling and steals your money and you never receive what you ordered more than half the time.”

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Posted 5 years ago

“Delivery service gone down the toilet. Last years delivery service was secs to none but this year, appalling! Now with the paid premier next day delivery, order arrives two days later. After my last order arrives, I'm closing my account”

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Posted 5 years ago

“I paid for next day premium delivery. Its been a week, I haven't received it yet, and the customers service agents say they can't help until a few more days pass. No offers of refunds. No apologies. Ridiculous!”

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Posted 5 years ago

“Lost about $20 because of their uneducated customer support that create confusion. First stated they cover return parcel costs, but then 'suddenly' refusing to make refund. Please don't do business with Asos.”

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Posted 5 years ago

“Never got my package and my money is gone!”

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Posted 5 years ago

“I love asos clothing but was APPALLED by the customer service! I've worked a lot of customer service jobs myself and am usually very understanding but wow! I paid express shipping for something to arrive at my house 1 week prior to when i planned to move across the country. It did NOT arrive, and when I asked for a refund or to have the delivery address changed one day before my move (7 days after it was due to arrive) and they said over and over that they couldn't give me a refund unless I returned the package. I said again that I was moving and wouldn't be here to retrieve the package, if I was I wouldn't need to return it! I chatted with 2 different people who both ENDED the chat after saying basically I'm not going to help you goodbye. I also spoke with someone at UPS afterwards (much better service!) who said that asos lied when they said they couldn't just amend my delivery address - he said that the only people in fact who could amend it were asos. Truly bad service!”

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Posted 5 years ago

“Terrible customer services! Please don’t pay even a penny to this company. I haven’t received my order yet and as I checked other reviewers comments they haven’t received their order too even if you pay for next day delivery services 🤔.”

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Posted 5 years ago

“Shame on you ASOS.. I have been a very loyal customer for , well since they where formed. What has happened to this company, are they using idiots in the customer service place, they are rude, arrogant and abusive and if you question what they say they cut you off. They also block your account now if you send back more than two orders on the run. They used to be a great company, maybe now the original owners have left and the ex boss has had his fun and divorced his wife they really don't care. They should be accountable to someone but unlike the financial sector they are not accountable to anyone.. Maybe someone will complain to watchdog on the BBC..SHAME ON YOU ASOS”

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Posted 5 years ago

“Don’t pay for premium delivery. More than half of the time it doesn’t arrive on time I often receive incorrect items. No one is performing a quality check prior to delivery. Customer service is terrible. I didn’t receive an item. It was sent back to Asos by the shipping service and I still had to wait 18 days from the purchase date for a refund. Asos used to be great. Now it’s a crappy business.”

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Asos Reviews