Asos Reviews

Name: Asos
Rating: 3.06

3.1 Rating 2,116 Reviews

51 %

of reviewers recommend Asos

Company Reviews

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Metrics

3.1

Based on 2,116 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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care@asos.com

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FK / Asos Ordernumber: 907310320

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered a pair of ray ban sunglasses wrong item no customer service ordered a pair of ray ban sunglasses for £116 last week arrived today but they sent a cheaper pair in a style that would not suite my friend ... these were bought as a 60th birthday present in two days time...... first thing i did was to go online and chat about the replacement available ////// no help at all from ASOS simply told to return the item and wait for a replacement /////////////doesn't really help me as i would like to give the present on his birthday poor customer service indeed///i have already posted the wrong item back to asos awaiting refund why would i give them my cash i do not trust them”

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Posted 5 years ago

“What a customer service.... #WORST. Cut it off before solving the problem. ASOS has refunded me less than what I have paid, because apparently my returned order is not reached the minimum spend. (It was reached the minimum spend when I place that order, hence I was able to apply a discount code.) BUT right now It is not being reached, because they use the current discounted price to refund me m, INSTEAD OF using the old full price I have paid for the item. It is not fair and ridiculous for ASOS to took out part of their customer money for no reason !!”

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Posted 5 years ago

“quick delivery. good design”

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Posted 5 years ago

“Paid for next day delivery premier service, no sign of my order and no explanation from ASOS 6 days later, they ignored my complaint when I emailed them, very poor customer service from ASOS.!”

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Posted 5 years ago

“Fast delivery, all items feel and look good”

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Posted 5 years ago

“Always had pleasant purchases. Customer service is very good. Always there to help if needed.”

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Posted 5 years ago

“I worked for ASOS for 6 months. This company is a fake company, a joke and schizophrenic. 4 hours of African music and hip hop are very common, marihuana on the toilette, every team leader has an Arab or African background. The advisers who perform best are sorted out and the ones that are hysteric maniacs who can not do anything correctly, while disrupting everyone, receive the option to become a team leader. I always performed between 100 % and 127 %, as there are performance charts. I received an investigation hearing and a disciplinary hearing because I apologized, as we received training for it, after an Afghan customer adviser who offended a western female customer in a live chat, to the customer for this treatment. During the investigation was I subliminal targeted as a racist and branded in the conversation/ interrogation this way. The note takers report of the hearings were insane, sentences and meaning appeared that I did not say, the first notetaker was of Arab origin and could not even express it in proper English, but was able with this improper language skills to become a note taker. He simply lied throughout the whole review that he wrote. The entire action of mistreatment of a customer by the original customer adviser was deflected on the next customer adviser who apologized to the customer. Finally the payment, my last payment was incorrect, they could have at least achieved there slightly positive feedback, but it isn't. When after all this you don't even get paid correctly, even when they explicitly tell you that you will get paid in full, which is simply lying again. This is all by far not everything negative but whenever I think of this starts a feeling of provocation. Ridiculous group exercises, tasks, single exercises tasks and tests where you can not focus due to the rabble-rousers in the class who at the age range of 21 need the attention of the class affecting others working performance. If you had a bad mark in school ask yourself if this was really your fault or the fault of the troublemakers in the class, that prevented you from focusing or the teachers fault itself. That is ASOS training defining. They say the tests don't decide anything, which is a lie again as the score will be taken to your work performance sheet. The training seems to have been created by prostitutes for school children. My final statement for ASOS: ASOS lies! To my person, I am a descendant of US - Fox Cherokee diplomats that were stationed in West Germany during the 80's. I have a diplomatic passport and I am a Knight of St. John.”

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Posted 5 years ago

“Absolutely shocking customer service. I waited two weeks for my delivery to arrive, I was told if it didn't arrive by a certain date to get in contact with them and they would take action. I contacted them after the agreed date had passed to be told I'd been passed on to a "specialist team" who would contact me within 24 hours...30 minutes later I received a notification fro Paypal saying my order had been cancelled and I'd been issued a refund....I didn't want or ask for a refund! I wanted my order! They think they are so big that they can get away with service like this. They don't even have a complaints process so I was left feeling totally dissatisfied.”

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Posted 5 years ago

“Purchased $526 of goods at ASOS in multiple sizes/sizes to try. All were of poor fit and quality, so I returned items via their USPS prepaid label as they guarantee free returns. When USPS lost my package, ASOS refused to help even try track it and basically told me next time to insure it. Buyer beware - poor quality, poor customer care, and the potential loss of your money”

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Posted 5 years ago

“Constant delivery problems Every time I order something from ASOS my orders get delayed, even if I pay for 2-days express delivery they manage to mess it up. So if you think about purchasing something for a specific occasion, keep in mind, that they may not despatch the order on time. Horrible customer service, I made a purchase on February 16, paid 8$ for express 2-days shipping, my order wasn’t dispatched until February 24, when I’ve contacted ASOS they refused to refund me with express delivery fee and assured me that my package will arrive on February 26. On February 26 I check the tracking to find out that my order is scheduled to arrive on March 6! Ridiculous!”

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Posted 5 years ago

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Posted 5 years ago

“awesome webstore. great prices and navigation.”

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Posted 5 years ago

“I placed an order as I have before here and on many other websites. I usually pay by Paypal or Visa Debit whereby the money comes from my well funded account. Today they say I haven’t passed security verification and my account has been cancelled. WHAT THE HELL IS THAT WITHOUT AN EXPLANATION? Customers services have confirmed “sorry can’t do anyth8ng about it”. IF YOU WANT TO TURN CUSTOMERS AWAY YOURE DOING A GOOD JOB. You have very low customers ratings .. I’m not surprised.”

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Posted 5 years ago

“Worst client service i had in years, to pay it's really fast to get you money back is a nightmare and even when the size is not correct since i got the same size from the brand and its perfect.”

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Posted 5 years ago

“AMAZING customer service from ASOS - honestly never had one issue, deliveries always on time, refunds always swift and back into my account within the next few days & swapped items sent out immediately. Cannot fault them!”

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Posted 5 years ago

“All I can say shopping by ASOS turned out to be the worst experience with online shopping I ever had. I have never encountered the shop that doesn’t care if their customer will receive an order or not. Support workers won’t move a finger to help you with your order. When asked to contact the Pony Express directly they say that they can’t because (!) as they ship to 200 countries they can’t contact all the local services. Well, what can I say, quantity over quality strategy is pretty lame in 21 century and fires back in the future. Every time I contacted them they informed me that the ONLY thing that can be done is to wait for the return of the parcel to ASOS and get the money back. Another thing is the express post service. I never thought I am the one who will be saying it, but Russian Post is far more reliable then Pony Express. But ASOS imposes on their customers the services of Pony Express (they even change without any notice and permission the chosen method of shipment ) and refuses to deal with the arousing problem. I am really disappointed with this attitude and services. Russia has a huge target audience but since you chose such a way to treat your customers you pushed many people away.”

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Posted 5 years ago

“Terrible customer service want to speak to a human on the phone instead you have to do a chat and i feel there reply is automated replys. Delivery is a let down to.”

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Posted 5 years ago

“Clothes are always great quality and delivery is very fast”

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Posted 5 years ago

“Should have checked the online review prior to ordering. The worst, the absolute thrash, the horrendous and even borderline scam of a business, ASOS. I can understand the longer then usual delivery as I am not from the UK, that is fine, but what the hell? I delivery failed as no one is around to receive the parcel, which is fine. Contacted ASOS support, garbage of a support. Asked how can I be notified of the delivery, they gave me the email to contact SkyNet, which is their courier. Contacted SkyNet, no respond. Checked with Asos, no way to know when the item will delivery, was only told BY 25 Feb, meaning it could be earlier but no way to know when. No way to leave my contact for their courier to drop me a call prior to delivery. No way to get a refund. No way to arrange for a self-pickup. And, best of all, if no one is around to receive the parcel, it goes back to Asos and they get to keep your money. And what did the support do after to acknowledged by concern? Ends the chat prematurely with "As my previous colleague advised, your order will be delivered by 25th. Thank you" less then a minute after that "We will proceed to close this chat as we have not heard from you in a long period of time"”

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Posted 5 years ago

“Did't know ASOS sells second hand clothes but charges the price of new... Ordered a dress two times and it came damaged and dirty... obviously worn(not tried on), but worn by somebody else... green stains under armpits on a white dress... disgusting even if it is your own dress... All in all very disappointing...”

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Posted 5 years ago

Asos is rated 3.1 based on 2,116 reviews