“Assurance sends out old phones and say they are new, after charging you 32 dollars! The phones don't work, and after you complain, they want to charge you another 20 to 32 bucks! They are rude and hang up on you!”
“Very poor customer service. I spoke with 5 represetatives in the last 45 days to fix or replace my phone. They couldn't fix it and they all promise to send me a replacement phone which I have never received. They are a bunch of liers. My advice to you is to stay away from Assurance Wirless. It is total BS....”
“terrible service, even the automated service is rude, the customer reps dont help...
I returned a phone via their own fedex envelope - and apparently you have to tell them the fedex tracking number abdn when yoy do now you wait another 48 hours to confirm they got it thennnnn they cant even call you regular phone - its just terrible horrible - and if you need to speak to the manager that will take a lifetime”
“The cell I had stopped taking a charge. No problem, they sent me another. About two months later the same thing happened with the replacement phone. I called they said no problem it was under warranty. The agent took all my information and said they would send me a replacement within 10 working days. I wait for the replacement that never comes. When I checked on it I was told that the second phone was only covered for 90 days and I would have to buy a new phone. Why wasn't I told that when I called to get the second replacement if that was the case? I've canceled my service. Customer service is incompetent. Waiting for a supervisor takes forever (if you don't get disconnected) and they all regurgitate their rote. Why would I purchase a phone that stopped working twice before having it one year?”
“* Customer service hard to understand English & hang the phone on me.
* promise brand name for cell phone then you will receive garbage phone UMX Obsolete. if is working.”
“Things were fine for over a decade, or so I thought. There is a renewal process that you have to do each year to remain eligible for the Life Line free phone service. I had been getting the renewal notices each year and things went fine for over a decade. Suddenly in the past year or so they were not sending me renewal notices and I would only get a warning that the phone service would be turned off on such and such a date. I would call customer service and they would say they'd fix the problem and then send me renewal notices by text and email. Still I never got any renewal notices. It also seemed that they were now expecting me to renew eligibility several times a year randomly. There was no way for me to predict when I was supposed to renew. This happened 3 times this past 6 months or so and the final time I got zero notices at all and they turned off my service and locked my phone. The only way to contact customer service is if you have an active phone number so the only way to fix the problem would be to "top up" and pay $10 to turn my phone on just so I could talk to customer service. That was the last straw. I switched to Tello at $7 a month and had to buy a new phone because the old one was locked and there was no way to contact customer service. Seems like a scam to me. I think Assurance Wireless makes money each time someone pays $10 to unlock their phone.
Add to that, I have just discovered, after using my new phone and new carrier for just a few days, that many of my texts were not going through using Assurance Wireless. I also was not receiving all texts that were sent to me. There were several times that texts took days to arrive at my phone. One time a text was sent to me on a Sunday and didn't arrive until Thursday. I am left to only wonder how many people I texted and they never got my texts. And vice versa...how many texts did I never receive from other people. Since switching to my new phone and carrier I am getting texts from people who I've never gotten texts from before. One neighbor who I'd been texting for years and never got a response said these are the first texts she's ever gotten from me. Using her exact same phone number, just a different phone and using Tello instead of Assurance Wireless. Shaking my head.”
“Your salesman came to fourfreedoms house Miami Beach it went from a free phone to a 150$ phone what bait and switch sales person a low life company stay far away this company Stan moscat”
“no network 3 weeks. have called multiple times to try and fix phone, sent new SIMS still no network. keep getting run around they keep saying it will be fixed in 24-48 hours- but again this has been going on for weeks and no service. Yet at start of phone call it says if you don't use your service you will lose it. How can it be used when they are not providing service.”
“The customer service is the worst. No knowledge of the programs or how to operate. Every agent will say something different. I spent the last two months trying to resolve issues with ACP which I am eligible for. Waiting on a new phone now from a different company.”
“I AM ON MY 3RD PHONE IN ONE YEAR BECAUSE OF FAULTY EQUIPMENT, PHONES THAT BREAKDOWN AND UPDATES THAT RUIN THE PHONE. CUSTOMER SERVICE WILL NOT REPLACE THEIR CHEAPLY MADE IN CHINA PHONES UNLESS YOU PAY FOR A NEW PHONE AND SHIPPING COSTS AMOUNTING TO OVER A HUNDRED DOLLARS AND THATS IF YOUR ON THE FREE GOVERNMENT PHONE PROGRAM. TAKE MY ADVICE DO NOT DO BUSINESS WITH THIS TERRIBLE, CHEAP PRODUCT OF A PHONE COMPANY... LISTEN TO ALL THE BAD REVIEWS BECAUSE THEY ARE TRUE.”
“Assurance wireless is not competent in any way. If you have a choice to choose a provider please consider another direction. SafeLink or Q Link for example it can only improve and you won't be disatisfied. Usac who oversees this whole program doesn't have any idea what's going on.”
“Every time you have to talk to somebody about an issue with your phone or phone service they will tell you something different, after about an hour of waiting of course. The customer service were real bastards when I was trying to switch my phone number to a newer service, Q Link. I spent over 3 weeks trying to clear technical issue with assurance wireless and ended up switching to QLink wireless because it only took 5 minutes and they said yes to everything...WTF”
