Asurion Reviews

Name: Asurion
Rating: 1.14

1.1 Rating 310 Reviews

3 %

of reviewers recommend Asurion

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1.1

Based on 310 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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908-547-3754

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Anonymous

Anonymous // 01/01/2019

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“Still waiting on a call back from the store manger or higher up management, when the store was broken into over a year ago, still no answers or a call back about my stolen device. Adding to my review 4 months later. I received an email today that they are wanting to send a $50 dollar check for a device that was stolen from the location, which im sure were compensated by insurance. Now the store has a new owner and Asurion is not wanting to back them up is my guess. And by the way is very inappropriate for a manager to text me and tell me to meet him at a location to purchase another switch and he would pay the difference. #YOUBREAKISTEAL.”

Asurion 1 star review on 17th November 2021

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Posted 3 years ago

“Was unable to fix the issue on the first visit. Sent a ton of parts to my home that took up a lot of space in my living room and then canceled the appointment without contacting me. Customer service was rude, unprofessional and could care less about my concerns.. Very disappointed.”

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Posted 3 years ago

“I submitted a claim on Friday and received my replacement phone today 15-Feb. Had a hard time activating the phone myself because the Confirmation Code was being sent the old phone, which is broken and won't come on. So, I got on Live Chat with sprint. I talked to 3 different people for an hr and a half just for the 3rd person to tell me I have to go to the store and have it activated. Why in the hell didn't the first person not tell me that instead of wasting my time? So, I go to T-mobile and they had to insert a new SIM card. They tried 3 SIM card neither worked. The phone said that I have to call sprint and have it unlocked. I'm already at T-mobile who are partners with Sprint, so why would I call Sprint? So, the T-mobile worked gave me the number to Asurion to inform them that they sent me a blocked/locked phone. I get on the phone with the representative just for her to tell me oh that means we have to file another claim and send you out another phone. EXCUSE ME!?! I just spent an hr and a half on Live Chat with not 1, not 2 but 3 different Reps to finally tell me to go to the store. I get to the store and get my SIM card change then get back home to find out they sent a defective phone. What kind of BS is this? You made sure you got my $290 deductible but I'm now sitting her with 2 phones that doesn't work. Oh and to add the cherry on top, all the phones are out of stock and on back order, so not only do I not have a working phone but now I have to wait 3-5 days for the phones to go back im stock and then another 2 days to get the phone and hope that it's not defective as well. This is a stupid ass company. I never went through this before with a phone. I want my deductible refunded.”

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Posted 4 years ago

“I had to physically go to a Verizon store to submit a claim in November 2020. At the end of January 2021 I am still waiting for a receipt for the deductible. Your customer service sucks ass. I hope that you go broke. I would have left zero stars but it was not possible”

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Posted 4 years ago

“Filed a claim 8/3/20. Approved. Still no check 10/14/2020”

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Posted 4 years ago

“Where do we start? As a fellow Software company it is very disappointing to have to leave a review like this. But if all software companies were run like this people would stop buying it. We have been trying for several months to make a simple API integration with ServiceBench. The software is unreliable, the coders are lazy, the client services are non existent. And we really do know about software.”

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Posted 5 years ago

“Very, very poor customer service and very unreliable software. Left several messages, sent numerous emails but no-one has ever got back to me. Very, very disappointed. I don’t recommend you purchase this software.”

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Posted 5 years ago

“I purchased the extra protection on a computer from Asurion this is there main headquarters I sent it out November 24th to get fixed received back 3 weeks later more broken then it was sent to them not only it doesn’t work they also broke the side glass and front of the computer had to send it back out to them to get fixed now January 7 and still they sent me the computer back in the same condition called again now I have to send it back 3rd time this is unacceptable”

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Posted 5 years ago

“Bad customer service”

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Posted 6 years ago

“Thieves they charge the monthly premiums then find stupid reasons to deny the claims bad customer service dont care about your problems but keep changing monthly premiums, your better off keeping your money and buying your own phones”

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Posted 6 years ago

Asurion is rated 1.1 based on 310 reviews