Australian Direct Reviews

Name: Australian Direct
Address: 2 Mallet Street, Kunda Park,, Sunshine Coast
Rating: 4.84

4.8 Rating 6,340 Reviews

97 %

of reviewers recommend Australian Direct

4.8

Based on 6,340 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Australian Direct Review The Kick-Ass Rain Shower

Visit Website

Phone:

07 3123 4715

Email:

marketing@australiandirect.com.au

Location:

2 Mallet Street, Kunda Park,
Sunshine Coast
4556

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Australian Direct 5 star review on 9th April 2024

Anonymous

Australian Direct 5 star review on 27th January 2023

348

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So very easy to get to this website and order products.Helpfull having reveiws and plenty of usefull quality equiptment”

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Posted 3 years ago

Thank you for the fantastic review David!

Posted 3 years ago

“Ordered on Sunday,now Friday and still no update or tracking numbers. I purchased from a Qld company as I reside in Qld thinking it would be faster. No update or anything after they take your money. Very poor service”

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Posted 3 years ago

“Quick service and delivery.”

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Posted 3 years ago

Thank you for the great review Judith!

Posted 3 years ago

“Everything I ordered arrived early and with no issues”

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Posted 3 years ago

Thank you for the fantastic review Chad. Enjoy your new KickAss gear!

Posted 3 years ago

“Found the staff very friendly and helpful. Received the goods in good time and delivered to car thanks for the service.”

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Posted 3 years ago

Thank you for the fantastic review Larry!

Posted 3 years ago

“I purchased a 2000 watt inverter from Australian Direct and it was delivered in a few days during a time when other suppliers could not provide a similar product due to shortages. I had it installed, but it did not function as it should. After a number of discussions to ensure I appeared to have it set up correctly they sent me a voucher to return the product. They tested it, confirmed it was operating as required and worked with me to improve the installation to improve performance. Basil who managed the repair was most helpful and willing to speak with me on a number of occasions and resolve the issue. A much appreciated support service.”

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Posted 3 years ago

Thank you for taking the time to leave a fantastic review Alan. Enjoy your new KickAss gear!

Posted 3 years ago

“I'm Building a KICKASS 12V Water Pressure Pump DC 17L/min like the Portable Pump Pack with 12L just in a bigger. hopefully test it all on the weekend”

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Posted 3 years ago

Thank you for the great review Joel!

Posted 3 years ago

“Purchased kickass oven and on the 3rd use the oven base (where the element is) buckled and swelled up. This was only on on a temp of 150deg for about 20 mins so I would hate to see what would happen if I tried to cook a roast at 180 for an hour or so. The base swelled to the point where it was almost touching the bottom rack which then caused the food to burn. Contacted Australian direct expecting a repair or replacement only to be told that it was perfectly normal for the oven to buckle and deform and after further communication they now will not return my emails. My personal opinion after thinking about it is that the kickass oven has a 130W element compared to 100W for the Travel Buddy and Road Chef and this may be the cause of the problems (too much heat for design of oven). I did contact retailers of both the Travel Buddy and Road Chef and was told that the buckling and swelling of the oven base is a very rare occurrence with those ovens and would be covered under warranty. Not so with Kickass and very disappointing.PS, I gave the oven 2 stars because up until these issues it worked ok.”

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Posted 3 years ago

“very easy interface to use. Ordering online was very easy and confirmation of order was quick”

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Posted 3 years ago

Thank you for the fantastic review Ken!

Posted 3 years ago

“Gre service and nice to be able to visit a showroom and see all the great stuff. Will definitely visit again.”

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Posted 3 years ago

Thank you for the fantastic review Mick!

Posted 3 years ago

“Easy to use website, helpful staff to answer any questions, super simple ordering system and delivery in 2 days. Great experience all round.”

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Posted 3 years ago

Thank you for the fantastic review Mary. Enjoy your new KickAss gear!

Posted 3 years ago

“Great product with very prompt delivery and service”

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Posted 3 years ago

Thank you for the fantastic review Bryan. Enjoy your new KickAss gear!

Posted 3 years ago

“Great service. 2 day delivery time to Metro Brisbane.”

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Posted 3 years ago

Thank you for the great review Sam!

Posted 3 years ago

“Everything as smooth as silk .I have never had a problem with this company not like some.”

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Posted 3 years ago

“I rang Australia direct to find out about picking up an online order without paying postage they are very helpful quick and easy to deal with.”

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Posted 3 years ago

Thank you for the fantastic review Joe!

Posted 3 years ago

“I have been very disappointed with my dealings with Australia Direct. I had a number of sales items in my cart and after a brief interruption, I returned to my cart to proceed to check-out only to discover that one of the key items had returned to full price!! I rang the call centre (located in the Philippines) to see if the original price could be honoured, the gentleman I spoke to was pleasant, however, he had no product knowledge and really only acted as an answering service. He advised me that somebody would get back to me, however, he wasn’t sure when! I waited a day, in which time another item went out of stock so I had to process my order (#N100266750) with the items that were left. It has now been three days and I am yet to get a response. The whole thing has left a bad taste in my mouth – I was trying to support an Australian Company and their Australia staff, however, after my experience I’m going back to eBay!”

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Posted 3 years ago

“Great products, extremely well designed and thought out properly. Awesome service, website is great and easy to use. Would recommend kick ass products to everyone.”

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Posted 3 years ago

Thank you for the fantastic review Mark!

Posted 3 years ago

“Fast and easy online store to navigate through, plenty of info, good checkout”

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Posted 3 years ago

Thank you for the great review Mark!

Posted 3 years ago

“Good prices, nice shiny website. No idea about products - ordered 2 days ago, still not shipped. Why did they nag for reviews? Was going to wait to see if products are ok first, but they want review. So good prices, genuinely no idea about quality...”

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Posted 3 years ago

Thank you for the review David. The first we review we ask for is purely just about your online shopping experience and we will request another review for your product after you have had a chance to use it. Your order should be shipped today.

Posted 3 years ago

“Tried to purchase 12v water pump, but couldn't change box from 2 to 1. Tried to contact about the issue but couldn't access a email. Then asked to write a review but had to do it through facebook or google post rather than straight forward email; which I hope this is. I place order next day when box read 1. Rest is plain sailing. Thanks Con”

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Posted 3 years ago

Australian Direct is rated 4.8 based on 6,340 reviews