Auto Europe Reviews

Name: Auto Europe
Rating: 1.14

1.1 Rating 147 Reviews

3 %

of reviewers recommend Auto Europe

Company Reviews

Questions

Metrics

1.1

Based on 147 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 358 1229

Location:

39 Commercial St., Portland United States
04101

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Auto Europe 1 star review on 10th September 2024

Dimitar Karapetrov

Auto Europe 1 star review on 17th January 2024

Simon

Auto Europe 1 star review on 12th September 2020

Ale

Anonymous

Anonymous // 01/01/2019

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“I ordered a car via Auto Europe which was then cancelled by the rental supplier, Hertz and that was agreed with me over the phone. However, Auto Europe still charged me for the car I never received!! I had multiple emails back and forth with customer services to obtain a refund but they stubbornly refused on the basis that Hertz never informed them that the rental was cancelled, even though I asked Hertz to confirm that I would be refunded. When I left a review on another website I got a patronising reply that I should contact customer services even though their team were steadfast that they wouldn't refund and didn't care that I would leave a negative review of my horrendous experience.”

Helpful Report

Posted 4 years ago

“Hired a car through Auto-europe, which was booked at Europcar at bologna airport. When I arrived The Europcar office was closed. The sign on the wall stated it closed at 7pm. I only booked through Auto-europ because they stated it was open until 8pm, and I arrived at the airport before 7.30pm. I was unable to contact Auto-europe. The line kept getting cut off after being on hold for ages. Europcars customer service couldn't either. I had to get a last minute car at the airport through another vendor, at great additional expense, luckily they had car big enough for my group of 4 and luggage. It cost more than the original hire. When I finally managed to get through to a customer service rep the following day, he laid all the blame on Europcar and refused to apologise, or even find out if I managed to get myself sorted. He also was unable to process a refund until the hire purchase had ended. He kept telling me to get a refund through Europcar, rather than Auto-europe as well, even though my agreement was with Auto-europe. It is their responsibility to ensure what they sell me is correct. Really poor customer service. Really poor out of hours help. Do not book with them if you want to risk the chance of being stranded at an airport late at night. Getting a cab was not feasible as we were headed 100km away from the airport to reach our airbnb.”

Helpful Report

Posted 4 years ago

“Absolute worthless broker, if you you fail to pickup your car within two hours from the agreed time they steal your money and they care less. not even if you wait in the hot sun with a baby. Absolute scum! You are warned!!”

Helpful Report

Posted 4 years ago

“Booked a car 24 hours before collection, I wasn't sure about some of the terms on credit cards so I wanted to know I could cancel if needed. The booking part of the site said "free cancellation" . The terms I wanted to check were that the hertz website said a debit card was ok, but their terms said it wasn't- I still had a credit card in my maiden name, so I wanted to check it would be ok. Received no help from either Hertz or autoeurope, the latter gave me a number which was just for hertz accident reportibg. Other than that really unhelpful. I tried to cancel, believing I could, but I was informed that I had to cancel 48 hours before. Impossible when you book 24 hours before. Not made clear- where it says "free cancellation" there was no * or "before 48 hours" it's hidden in their terms. I ended up with no car and still charged the WHOLE AMOUNT! Disgusting.”

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Posted 4 years ago

“This company is a fraud ! You book online through their website and they let you buy an insurance with no excesses, which is quite pricey. Once booked and you arrive at the terminal to get your car the agency tells you nothing is covered except for the body and even in that case vandalisms or another other cause that is not an accident with a clear guilty is exempted. You are then forced to pay 30 euro / day more which is doubling your rent. They say in the contract it's mentioned and the funny thing is that it says everything is included and then the opposite in a very little clause available only if you download a PDF of 14 pages. When you call them before booking obviously they don't answer and they give you no help afterwards. I am planning to open a procedure against them for lack of transparency towards the cunsumers. I highly discourage to go through them for your reservation”

Helpful Report

Posted 4 years ago

“Very poor customer service in this difficult time. I have lost £150 for a car-hire that I was unable to take during the COVID lockdown. I have contacted the customer support numerous times and they simply point me to their T&Cs stating they can do nothing about it. Given that my travel has been rearranged for 1 year later, I was actually after a credit note to use again for the following year as has been arranged with many other travel oriented businesses, but alas this seems to be too much like customer service for Auto-Europe. Suffice to say that although I have found them to be good in the past, I have now lost so much money that their competitive rates are no longer attractive. Beware!”

Helpful Report

Posted 4 years ago

“Shocking , Uncaring Shocking uncaring way to treat a long time loyal customer ! I rent for nearly 3 months every year in the Winter. This car developed a fault but they had no cars to replace it at Budget in Florida. I was without a car for 3 weeks, other customers arriving at the desk with prepaid vouchers also got no cars. No refund, no help. Next contract was shortened by 9 days due to Covid 19 and government forcing return flight home. Eventually Budget refunded $100 (£80) but I'm out of pocket by £495 for 30 days in total with no car. Weeks of hassle with phone calls and emails for it !! Avoid Budget and AutoEurope! vouchers UK5053455-1 and 5053432-1”

Helpful Report

Posted 4 years ago

“Poor customer service, they sold me a service they shouldn't have done. i'm french living in DK and they offered me price for a non DK resident while I entered my home address in DK. When I came to counter agent, he said the contract of Autocrapeurope can't be used, and on top of that, they won't refund my purchase, so I paid for something I never get”

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Posted 4 years ago

“We reached out to Auto Europe customer service because COVID-19 caused us to change our plans, and the agent was able to help us make the change requested without any delay.”

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Posted 4 years ago

“This company are quick to offer cheap prices but BEWARE there are alway hidden costs that you miss. The combination of Auto Europe and Budget car hire should be avoided at all costs. You will regret it!!”

Helpful Report

Posted 4 years ago

“Just had £240 taken from my account from firefly, thinking that auto Europe insurance would have covered the hire car insurance. Be very careful at the car hire desk in Alicante, they hide hidden costs until your back in the UK, then tell you, you should of read the hire agreement, when they speak to you in broken English at the desk your lost. Never hire a car of them again ,just going to use taxi's and busses. Beware of auto Europe and Firefly.”

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Posted 4 years ago

“Advertise as not needing a credit card to collect then stuff you on additional insurance because you don’t have a credit card. £206.00 turned into £521.00. Then refuse a refund when you can’t afford the extra. Money saving exercise turned into a massive costly mistake.”

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Posted 4 years ago

“I will not use this company again”

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Posted 4 years ago

“Hired a car using this AUTOEUROPE, we booked a car with Interrent,(GOLD CAR!!!),had problems with getting our money back,extra charges etc ) SEE REVEIWS for INTERRENT. autoeurope did try to sort out our problem( without success).....with the reviews that INTERRENT get,...Autoeurope know how bad they are, and by using them ,are as bad as they are. I will not use this company again!”

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Posted 4 years ago

“Stay well clear”

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Posted 4 years ago

“Do not use this company. They will stitch you up with con artists like Green Motion. Avoid at all costs”

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Posted 4 years ago

“Do not use this company, its a pure scam. You book a car upfront turn up the next day and there is no car available! They then refuse to refund your money. I have reported to bank and ombudsman. Stay clear!!!”

Helpful Report

Posted 4 years ago

“Worst service ever! I paid for whole week. Came to collect car few hours later and car was gone. They told me that I also lost my money. What a scum!”

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Posted 4 years ago

“Called me night before my travel to tell me the car I booked isn’t available and that they’ve sourced another one at triple the cost £1400. Charged me not refunded me.Staff really unprofessional. Cowboys”

Helpful Report

Posted 4 years ago

“AVOID,AVOID,AVOID!!!! The quote they gave doesn't reflect any hidden charges when you go to pick up your vehicle. Virtually no chance of a refund unless it's 48hrs before(which is no use when you're about to pick up the car and find a host of hidden charges that are going to cost a small fortune).”

Helpful Report

Posted 4 years ago

Auto Europe is rated 1.1 based on 147 reviews