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Auto Windscreens Reviews

3.6 Rating 1,074 Reviews
65 %
of reviewers recommend Auto Windscreens
3.6
Based on 1,074 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 32%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
2 out of 5
Read Auto Windscreens Reviews
Visit Website

Phone:

0800 999 5000

Email:

marketing@autowindscreens.co.uk

Location:

Trifords Limited T/A Auto WindscreensBritannia House, Storforth Lane, Chesterfield
Derbyshire
S40 2UZ

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Auto Windscreens 1 star review on 15th October 2024
JF
Auto Windscreens 1 star review on 14th July 2022
Martyn Lloyd-Kelly
Anonymous
Anonymous  // 01/01/2019
Called Romford branch on 2nd sept. and arrived on. 3rd and placed plastic cover in rear windscreen. Arrived on 11th and fitted windscreen and windscreen washer did not work. He fitted in correctly the cover on the rear boot and opened the boot and it got jammed and and absorber got jammed and he pushed the boot with force and boot started making cracking noises. He Aggressively, huffed and puffed, pulled plastic bits and could not fix it and said it was broken by previous technician . He then swearingily phoned and spoke to supervisor and left that they will be ordered tomorrow and somebody will be in touch. Nobody phoned and i phoned and to my image denied the claim of damaging shockabsorber. Made numerous phone calls and to date not heard and today I made an official complain to saga insurance.Cannot drive car , now nearly4 weeks. Cowboy job. No professionalism!!!
Helpful Report
Posted 5 years ago
Awful customer service Avoid them or use them on your responsibility!
Helpful Report
Posted 5 years ago
Windscreen fitted, but left with windscreen not working and damaged rear boot shock absorber, both damaged by technicians. Not taking liabilities for shock absorber. Only water spray kit ordered nearly 3 weeks. Cannot drive car. Not easy to contact company on phone. Very poor service. Do not take liability even they are in the wrong. This is a second experience with the same vehicle. Insurance companies should use different glass companies. Very dissatisfied customer.
Helpful Report
Posted 5 years ago
Do you think that 2 weeks wait is acceptable to have a windscreen replaced. Firstly I tried to have it replaced at home but told I would have to wait a week. I agreed to this and made an appointment for the Monday. Then on the Monday morning I got a call saying the fitter had called in sick, The nearest appointment was Wednesday that did not suit me, so I gave in and took it to their hub on Friday.Then when it was replaced the rubber was not changed because "they did not send one. This company is hopeless and I have contacted my insurance company to inform them of the appalling service I received.
Helpful Report
Posted 5 years ago
Ridiculous company with the worst customer service , replaced my windscreen and glued in all the trims as they didn't bring the plastic clips which was OK until it needed replacing again, they had to snap out and break all the trims and didn't bring replacements. I drove around without for 2 weeks until they came back to fit them. They then sent me a bill for 25 pounds for the trims which they snapped! I ignored it and they sent it to a debt collection agency! Worst company I've had to deal with, think they are gangsters.
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Posted 5 years ago
Excellent service it was easy process from beginning to end. They gave me a 2 hour time slot and sent a lovely polite young man to my place of work to fit it. Perfect job and excellent customer service. Thank you 😊
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Posted 5 years ago
The worst company you can find to use not only do you have to wait more than 7 days for a windscreen replacement but couple of days before appointment they lie and say that I changed the repair date when clearly I havent. I would advice no one to use them. Dont understand why Accorn insurance company use them.
Helpful Report
Posted 5 years ago
Had my rear windscreen replaced, left the car 24hrs, washed it and noticed that there was chips on the bumper, scratches, chips on the roof, and scratches on the spoiler, had someone come out and was told that glass can damage the car when taking the glass out, What a load of rubbish
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Posted 5 years ago
Had my windscreen replaced here after it was vandalised. It was done and ready to drive away in an hour. And the very nice man also fixed my passenger window, which had come off its runner and kept falling down. Great service and staff. Highly recommend!
Helpful Report
Posted 5 years ago
Very disappointing. In the space of 2 weeks all I have had done is a temporary fitting put on the side window. This is going against what I was told would happen when I payed £250 over the phone (that the windscreen would also be done). The icing on the cake was when they cancelled the day before coming to do the windscreen + glass put in on side window. I live in hope I will be able to drive my car again after waiting so long, I am also pregnant.
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Posted 5 years ago
Really bad experience Delayed my appointment by three hours lost a days work and they damaged my car They would not accept independent report of damage and would not compensate for either fault
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Posted 5 years ago
Ijust want to say a very big thank you for doing the chip on my windscreen , the chap who done it was very polite and dind not take to long and on top of that he arrived early. once again a big thank you
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Posted 5 years ago
Shambles! Windscreen fitted after 2 week wait, but unfortunately fitted incorrectly. Left rubbish on the floor outside, and on the dashboard. The casing to interior mirror fell off, and rubber on the roof outside gouged. A very nice fitter came out the next day to look at the damage, he apologised, took videos and agreed how it had been damaged. When his boss rang back, he agreed I needed a new windscreen but denied their fitted had done it. We now have to go through a complaint with our insurance company. Seriously appalling, dreadful customer service and what should have been a simple replacement. AVOID.
Helpful Report
Posted 5 years ago
Take responsibility for what your technicians do to people cars. Shame on you. Your technician broke my lock with hammer and broke plastic covers on my lift-gate but you say you are not liable to fix it or replace the broken parts. Awful service
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Posted 5 years ago
Archie from Inverness did a great job fitting my new windscreen on Wednesday morning
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Posted 5 years ago
Cowboy company, Paid my excess of £75 and after waiting 7 days, I took a day of work only to be called on the day that the replacement windscreen was 'damaged ‘and that I had to wait another 5 days for a fitting. I requested a refund and an alternate company replaced my windscreen in 4 hours.
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Posted 5 years ago
Worst experience of a windscreen company I have ever had Left my van untidy and scratched my roof during the fitting windscreen
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Posted 5 years ago
Dented my roof, scratched the door, then the fitter insulted me after I pointed it out. Disgusting attitude and no customer service
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Posted 5 years ago
They damaged my van, dented the roof, scratched my door, then the fitter insulted me for pointing out his errors.
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Posted 5 years ago
I need to take a day of from work, they sent me a time slot from 12:50 to 14:50 and 30 minutes before that they cancel my appointment and now i don't have a new windscreen and i lose money form work!!!! If you have a chance avoid that company!!!!
Helpful Report
Posted 5 years ago
Auto Windscreens is rated 3.6 based on 1,074 reviews