Name: AUTODOC
Rating: 4.10

“Part dont match the picture or description and wont fit. But it's my fault and have too wait week for them to send something that fit's. Also spent way to meny hour with the customer support with just being sent around. At one point i had 3 people sending me email's saying completely different things.”

Helpful Report

Posted 4 years ago

Dear customer, We apologize for the inconvenience with your recent order. We are sad that you are unsatisfied with our customer support service. Please provide us with more details on trust@autodoc.co.uk, and we will look into this. Increasing the level of customer service is our top priority. Best regards, Autodoc team

Posted 4 years ago

“Ordered a wheel cylinder but what arrived after a 2 weeks was incomplete(a seal was missing i side)which wasn't found till the part was fitted, Autodoc claims it was a warranty item,so,whilst waiting for the claim to be processed,i had to buy another cylinder now they want to refund the part only,NO POSTAGE. THEY SUPPLIED A FAULTY UNIT AND DIDNT EVEN OFFER A REPLACEMENT PART,so i am out of pocket again after waiting 6 weeks. Autodoc.co.uk and buycarparts.co.uk plus more poor service expected better from a German company.”

Helpful Report

Posted 4 years ago

Dear customer, We work in a partnership with Buycarparts.co.uk to supply our customers with best parts all over the world. However, we are different companies. And the claim you made doesn't belong to your order with us. If there is anything we can do for you, don't hesitate to contact us. Best regards, Autodoc team

Posted 4 years ago

“I ordered an item by mistake, so when it arrived I returned it. I am now having to open Paypal disputes to try and get my money back. Awful company, and not even the cheapest.”

Helpful Report

Posted 4 years ago

Dear customer, According to the tracking infromation the package is still in transit and hasn't returned to our warehouse yet. It is clear that the courier has not coped with his work. As often happens we must apologize from the courier’s name. We regret the situation. As soon as we receive the goods back, we will make a refund accordingly. If there is anything else we can help you with meanwhile, do not hesitate to contact us. Best regards, Autodoc team

Posted 4 years ago

“Not a happy customer, I ordered by using the number plate identification and ordered through the website. It turned out that they had a wrong part on their site and when i received the part I contacted them to find out that I should have taken the delivery insurance to return it without cost for me. (They must be used to sending out wrong items since it has been nessesarry for them to set up such an insurance on customer cost) Yes I was naive not to double check OEM (Dont have a clue what that is by the way) and the help on customer center was just another bad experience further to have been waiting more than a week to receive my order :.( NEVER AGAIN!”

Helpful Report

Posted 4 years ago

Dear customer, Thanks for your review. We've told you over the phone that we're genuinely sad that your first order ended in frustration. However, we hope you will give us another chance now that you have become familiar with search rules. If you are looking for high-quality spare parts at attractive prices, feel free to send us your car data (make, model, year of manufacture, VIN/Chassis number) and a list of needed spare parts. We will be glad to assist you and select the best ones for you. Yours sincerely, Autodoc Team

Posted 4 years ago

“Good choice of parts and reasonable prices. Currently have an issue with a door lock. (BUGIAD BSP20491) Staff continue to refer a STARK part I never even ordered and telling me its incompatible with my vin number. But it says on website my car is compatible with the door lock I ordered. The door lock still works, but the micro switch is playing up/not working. So its faulty. Staff are incompetent. Clearly cant even get part numbers right. Cant see how a part is incompatible when their app/website says it is. Seems to me they don’t want to pay out for warranty claims. Well can tell you now AUTODOC. I will be pursuing this and you will be sending me a replacement door lock.”

Helpful Report

Posted 4 years ago

Dear customer, We would like to sincerely apologize in advance for any inconvenience caused by the purchase of products from us. We use Tecdoc base for compatibility check, which is a common data base. However, we are always ready to review the check results. For this we kindly ask you to contact our support team and specify OEM number from manufacturer, of the genuine door lock. OEM verification gives almost 100% guarantee that part is correct. We look forward to hearing from you for a further cooperation. Best regards, Autodoc team

Posted 4 years ago

“Ordered parts for my car and waited a week and found out that they were delivered to someone else on the other side of London spoke to customer services and they tell me they have to wait for the parts to be returned before refunding or redelivery which means I have to wait another week maybe two. They will not even pay my fuel for me to pick today. Do not use very poor service!!!!!!!”

Helpful Report

Posted 4 years ago

Dear customer, We apologize for the issue occurred with your order. We will work to improve our service and do our best to avoid such issues in future. If there is anything we can do for you, do not hesitate to contact us. We will be glad to assist you and to change your opinion about our service. Best regards, Autodoc team

Posted 4 years ago

“BMW E36 MAF fitted (£65) as the cheap £21 bought on eBay was faulty and car did not pass emission test at MOT. Passed MOT but massive flat spot 2,000-4,000 revs, car serviced, fuel changed and flushed (twice) but problem still there. Only when car back on road after 3 month light restoration was it diagnosed, fault 08 MAF. So MAF supplied was faulty when fitted, under The Consumer Act 2015 they must refund me for the faulty part purchased 5 months ago (up to 6 months in UK) yet they refuse and ignore UK law. £23 MAF fitted and car runs like a dream. Customer support a complete waste of time, small claims court next.”

Helpful Report

Posted 4 years ago

Dear customer, We apologize for the inconvenience caused by the purchase of product from us. We kindly remind you that we are waiting from you a completed warranty form. You can complete it online or we can send you a pdf file. Since the part was in usage, the issue should be investigated under warranty process. Only during the investigation we with manufacturer can make a decision, whether part was faulty, installation was done not properly or indicate other reason that led to defect of part. Please accept our sincere apologies for the inconvenience. We would be very happy to be more helpful for you and change your opinion about our service. Best regards, Autodoc team

Posted 4 years ago

“Have used them for a while now, I have to agree that delivery is a bit slow, however great range and normally excellent prices. I have had to return a few items in the past and have always found their service with this excellent, i do always have safe order i admit its about £4 per order but i find it worth it. i probably order of them on a weekly basis, some of the items i buy from them are so much cheaper that its worth me stocking. They are helpful.”

Helpful Report

Posted 4 years ago

Dear customer, Thank you so much for your positive feedback! It's great to know that you find our service useful. We have over million items in our catalog and we will be happy to supply you with them at best prices. Please feel free to contact us for support, and we will be glad to assist you. Best regards, Autodoc team

Posted 4 years ago

“Have used Autodoc on a few occasions in the past, and other than slow delivery, have been happy. However i made a large order(over £1000) in April, which they sent in two parcels. 1 of the parcels got lost in transit, and i have spent the last 3 month's trying to get them to replace or refund the missing parts. The customer service is terrible, and despite my previous good experiences, i will never buy anything from Autodoc again.”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for your feedback. We are sorry that you've got a such experience with your order. However the case is under investigation with our delivery department. As soon as we have any information or further instructions - we will provide that to you immediately. You also can contact us on trust@autodoc.co.uk, if there are any other questions. Best regards, Autodoc team.

Posted 4 years ago

“Ordered part for my Skoda took over 1 week to arrive after paying £8.50 delivery. When it eventually arrives it's the wrong part. Although they have all the cars info and still get it wrong first and last time ordering from autodoc. Will now have to pay to return this? The motoring version of WISH Buy cheap buy twice”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for your feedback. We are sorry that you've got a such impression regarding our service. Your case now is under investigation by our queslity control service and we will contact you in shortest time. Best regards, Autodoc Team.

Posted 4 years ago

“A week in transit... are you serious? I paid £9 for a delivery for a package less than a kilo! For this money UPS or DHL would probably deliver it in 2-3 days from Arctic to Antarctica. VERY disappointing. My first and a last one purchase from this website.”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for your feedback. We are sorry that our service did not meet your expectations. However we have to inform you that our standard processing terms are 1-2 working days. As well the delivery time is 3-5 working days. As we have checked your order was processed and shipped in time. If you still have any questions, please contact us in trust@autodoc.co.uk Best regards, Autodoc Team.

Posted 4 years ago

“Just received my second order from autodoc and I am extremely pleased. Postage is a little slow but if you are in no hurry they are extremely good value for money.”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for your feedback. We are glad that you are satisfied and thank you for your cooperation. Your satisfaction is our satisfaction. Best regards, Autodoc Team.

Posted 4 years ago

“I ordered a front bumper chrome strip for my car yesterday, today I received an email advising it was no longer available but I could have a replacement for the same price, I had to supply full vehicle info which I really didn't fancy doing, so I clicked on their onlim=ne chat, I 'spoke' to a nice chap who offered a refund without any hassle within 3-4 working days. Since I paid via Paypal I checked out my account status and found it had already been refunded. Many thanks Autodoc. The refund is greatly appreciated.”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for choosing our store and for trusting us. We take into account your comments regarding improving the service provided. Thank you for your kind cooperation. Best regards, Autodoc Team.

Posted 4 years ago

“Ex stock does not mean ex stock at all. The part arrived 9 days after I ordered it (small light package) and due to lengthy delays to request for whereabouts had to resource. This was achieved within 2 days (comparable price item received and fitted BEFORE this lots arrived. Upon asking for refund procedure, was advised 'being considered'. Have waited 3 days so far for an answer. DON'T TOUCH THIS LOT WITH A BARGE POLE. Am now considering legal action anybody else ???”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for your feedback. We are sorry that our service did not meet your expectations. However as we have checked the order processing and delivery was in time. We have to inform you that standard order processing takes 1-2 working days and the delivery time to the UK is 3-5 working days. Best regards, Autodoc Team.

Posted 4 years ago

“WARNING WARNING WARNING. sorry i cant write warning in red or i would of. ordered 8th july so what 24 days on and guess what NO PARTS. still not here garage charging me now daily for the car been on there hoist to long. contacted by autodoc gmbh who are not heard of by comapanies house check your self. autodoc gmbh and autodoc same companie autodoc berlin whatever the same. eitherway if i do get my parts and there great ill write an honest reveiw if they are not they will feel the wrath of losing buissness . as i told them i have a assive following on the social spectrum so bad service would do them no good and they still fobbed me off. in fact i tried this live chatt your parts will be sent today so i went back on and another live chatt agent said 1-2 days so 2 minutes later went on and a agent said we having trouble with the driver he is ill. i replied thats me dun then because hes distancing due to covid what makes you say that she said i replied ive waited for this driver to return to work 13 days now. nightmare i oredered from audi which audi lichsberg say they 400 yards away from autodoc and i got parts in 3 days , work that one out. to be fair i could of crawled on my hands and knees over to berlin autodoc and back and dragged my parts behind me and i would have them by now. all i would say is if you going to buy , buy through paypal or credit card and if you have no parts by 12 or 13 days contact your paypal or credit card company and they will put a question mark on the sale meaning you will get your money back if your order is wrong damaged or not write under the as describe ruling. thats what i did so i know. it takes 90 days to get your cash back if it is wrong as described by the seller but still you win and no faff on.”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for your feedback. We are very sorry that you've got a such experience with our store and that you've got a reason to provide a such review. As we have checked the quality control service is already investigating your case. We strongly believe that each case can be solved in the most loyal way for every customer. In shortest time we will contact you and hope for your kind cooperation. Best regards, Autodoc Team.

Posted 4 years ago

“I have seen good & poor reviews about Autodoc here is my honest take on my experiences. My last order too exactly 3 weeks from Order to delivery. Their prices sometimes are the cheapest but other times are just as or more expensive than genuine main dealer parts. Don’t be fooled by 30% discounts as opposed to 21% discounts because I have purchased the same items cheaper at the lower discounts than when they are discounted at a higher rates! I think AUTODOC do deserve credit for their packing as items are very well packed in recycled material & their boxes are very strong which is good since it takes 3 weeks to travel from Germany to Ireland! And we don’t get free delivery like the UK for example my total order was €338 and it cost €30 delivery and also we don’t get the option to purchase safe order unless Irish customers ship via a UK forwarding address.I feel this is very discriminatory so you might ask why do business with them. On the plus side they do have good brands mostly priced well and they are perfect for a car that is off the road but if you are in a hurry to get your main car back on the road then factor in some weeks car hire or walking! because you will not get a speedy delivery and don’t bother checking the tracking because it doesn’t always show real time data and unless it doesn’t move for 7 working days Autodoc won’t help .....When you order a part you need to know the exact main dealer original part No and you need to have TecDoc to double check that parts are compatible. Autodoc themselves use TecDoc to check compatibility as does your local motor factor. A part might physically fit but have different characteristics so buyer beware! Safe order if you are lucky to be allowed to purchase it will allow you to send back the faulty part postage paid but the part has to be in the original box & not fitted good luck with this because if you fit the part it can’t be sent back because to be fair who wants your faulty part resent out to them! but if you do have a part that is genuinely faulty it isn’t easy to prove this from a distance and also be believed a few thousand Kms away! My experience was I only had one part which didn’t exactly do what the original part did it only cost €14 and that was the only issue on a order of over €1500 that year I was initially refused a credit as I did not have safe order and the return postage was the price of the item but to be fair after a manager intervened common sense prevailed & I got the credit so I continued to do business. So to sum up Autodoc do need to speed up deliveries I’m not sure if the EU distance Selling 14day cooling down period that adds to the delay in sending out the goods but 3 weeks and expensive delivery charges aren’t realistic going to appeal to many customers especially when other online companies offer free delivery over €49 and I ordered from them on the 16/07 and it was at my door on the 21/07 with free delivery and finally very little would make Autodoc a great online business but you need to provide safe order to all or non of your customers and try other delivery options to get parts to your customers other wise the inevitable will happen. So to anyone in a hurry for a part please don’t purchase from Autodoc but if you need to get some branded parts at mostly cheaper prices for a project car or to stock up on consumables where delivery times aren’t crucial then Autodoc are up there with the best of them. I hope this helps you decide before you order if you can wait or not but at least you now know! One final word when you place your order make sure you add the message that you do not want parts to be substituted with other brands before prior approval they did have a habit of doing this initially but now they normally email but if you keep a check on your order you will see if a item was substituted and remember a offer to replace your original branded item with a higher value own brand at no cost to you is a real red flag to say No..., Happy shopping & safe motoring.”

Helpful Report

Posted 4 years ago

Dear Ryan, Thank you for your detailed feedback. We're quite surprised to see your review and would like to thank you for taking the time to review our service. We would like to inform you that unfortunately we do not have a website version for Ireland yet, that is why we are not able to provide a "Safe Order" option for the order with shipping address in Ireland. Regarding the price and discount changes we have to say that the main price mostly depends from the supplier/manufacturer of the part and we are doing our best to vary the price and discounts for the most affordable that we can offer. As we have a lot of users to be online on the website in one moment, so the quantity of goods from different suppliers can change quickly. We have also to say that the delivery service also depends from the seasonal situation and the courier's work. Unfortunately your order was processed not in our standard terms and we are kindly apologizing for this inconvenience and will contact you to solve the issue in shortest time. If you have any other questions, please do not hesitate to inform us on our e-mail address trust@autodoc.co.uk, we will be more then happy to help you. Best regards, Autodoc Team.

Posted 4 years ago

“Ordered some top mounts for my van got delivered Tuesday after an 8 business day wait but apart from that I've fitted the parts and they are great.”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for choosing our store and for trusting us. We take into account your comments regarding improving the service provided and will do our best to speed up the processing terms. Please provide us with your order number on our e-mail address trust@autodoc.co.uk, so we will be able to investigate your case. Best regards, Autodoc Team.

Posted 4 years ago

“STAY WELL CLEAR 9 days and still no parts, they are a joke. Will never use again and told friends and family to leave well alone. Stick to using euro car parts at least your parts will turn up in 48 hours not like these jokers.”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for your feedback. We are sorry for the inconvenience created. Due to the seasonal increase in the quantity of orders, the timing of their assembly and dispatch may differ from those stated on the site. All orders are processed in the queue in which they were created. As we have checked your order has been already sent and received. If you have any other questions, please do not hesitate to contact us, we will be more then happy to help you. Best regards, Autodoc Team.

Posted 4 years ago

“Ordered parts back in Feb 2020 sorted by vehicle reg number, parts arrived and didn't fit so I returned them, system was updated to say refund was approved, 6 months later and I'm told that return has been rejected and that the parts can either be returned to me or disposed of with no refund. Customer service is poor, communication is poor. AVOID AT ALL COSTS,”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for your feedback. We are sorry that our service did not meet your expectations. However as we have checked the part was claimed for the warranty case and refused by the manufacturer. We have already provided you with all the solution details and waiting for your reply on our e-mail address trust@autodoc.co.uk Best regards, Autodoc Team.

Posted 4 years ago

“AWFUL company, they sent me the wrong part and then refused it was their mistake, which meant of course sending the parts back to Germany. out of my pocket. Unhelpful emails with general comments about general things, not at all customized to my experience,. They should NOT be trading from Germany unless they had addresses to the countries they are getting money from. DO NOT trade with them, you ll get stunk. Tried to put photos here but system wont let me”

Helpful Report

Posted 4 years ago

Dear customer! Thank you for your feedback. We are sorry that our service did not meet your expectations. As we have checked you have received the part that was originally ordered and was chosen by you. We have already provided you a solution with the standard right of the returning that you can use without any issues. If you still have any questions, please do not hesitate to contact us on our e-mail address trust@autodoc.co.uk Best regards, Autodoc Team.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

AUTODOC Reviews