Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick, easy, no hassle and very helpful. A1 performance.”

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Posted 9 years ago

Hi Richard, Thank you very much for your review. We are pleased to hear that you are happy with the service from Autonet. Kind regards Nicola

Posted 9 years ago

“The initial price was great, but when I tried to change the car on the policy half-way through the year, they wanted to charge me an enormous sum (50% more than I'd paid initially for the year as a whole!) to do so, even though the new car was in a lower insurance band. So, I wanted to cancel the rest of the policy, but the administration fees to do so meant that instead of receiving back what should have been about £100 pro rata, I would have had to pay them about £20 instead!!! The manner in which the operators twisted everything around towards this conclusion was really tricky and obviously came from what seemed a dishonest company policy in general. One operator was really not a nice guy. Yes, their terms were in the small print, but they were very ambiguously written, of course. And just because they were there doesn't mean they don't have to be fair. Btw, Autonet don't underwrite insurance themselves - they are just an agency for other underwriters. In my view, they're here to make as many quick bucks as they can. I will certainly never use them again.”

Helpful Report

Posted 9 years ago

? Dear Mr Payne, Thank you very much for taking the time to get in touch and let us know about your experience with Autonet. We place a great deal of importance on customer feedback and take your comments seriously. I can confirm that I have looked into your file and your policy is still live at the moment. As you mention, Autonet are an insurance broker and aim to provide competitive premiums to the market place. The premiums are set by the underwriters, rather than Autonet directly. When a policy is purchased, it is an annual policy, which includes the cost of setting up and administering the policy. If this is cancelled before the end of the 12 month term, cancellation charges are made as per our terms of business. These charges are made in order to cover the costs incurred to Autonet. I believe that we offered you a new quotation for a new vehicle, with increased mileage and comprehensive cover. These factors all contribute to the premium that we were able to offer, which unfortunately was not competitive for you at this time. If this policy is cancelled, I can confirm there will be no payment due. If you would like to cancel this, please can you get in touch to let us know. Kind regards Nicola

Posted 9 years ago

“Very pleased”

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Posted 9 years ago

Hi Aaron, Thank you for your comment and letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 9 years ago

“Initially bought my insurance from a major insurer on new van we purchased , thought our 9 years NCD with another vehicle could have been looked at favourably. I was very wrong any new van must start from scratch with no NCD. My insurer then informed me that they wanted 200% extra to insure the van effectively tripling my premium! Faced with this needless to say I cancelled the policy accepted the charges and contacted Autonet who gave me a good quote and took into account my NCD with another vehicle. The irony is I am working on the original insurers HQ refurbishment in central London where no expense is being spared!!!”

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Posted 9 years ago

Hi George, Thank you very much for taking the time to get in touch and letting us know that you are pleased with the service and price that you received from Autonet. Kind regards Nicola

Posted 9 years ago

“Explain very thing very good”

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Posted 9 years ago

Hi, Thank you for letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 9 years ago

“Very happy”

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Posted 9 years ago

Hi, Thanks for letting us know that you are happy with the service from Autonet. Kind regards Nicola

Posted 9 years ago

“Unfortunately I had to phone the 0300 telephone number as the web site had crashed . I was initially answered fairly quickly & advised that I would be charged an extra £12 for speaking to an operative. I advised the operative that the only reason I was calling was because the web connection had crashed! Fee immediately dropped! I would had gone elsewhere if this had not been the case!!. We then proceeded to read every line of my application, 10 mins! I was then passed over to another operative after being on hold for just over 2 mins I was then re read all the information from my application again, this time with lots of pauses & hold sessions, The whole process took just shy of 30 mins to complete my application. Just waiting for my itemised phone bill to arrive to see how much extra I have paid for my "insurance quote!" All said, the operatives were polite & courteous at all times Had my transaction been completed within 15 mins I would had rated as good possibly very good!”

Helpful Report

Posted 9 years ago

Dear Mr Fitzsimons, Thank you very much for your comments and taking the time to let us know about your experience with Autonet. I'm sorry to hear the process took so long and we will look into why this was. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 9 years ago

“I was very happy with the communication and information given during my request for a quote, The cheapest by far....Thanks”

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Posted 9 years ago

Hi John, Thank you very much for taking the time to get in touch and let us know that you were happy with the price and the communication from Autonet. Kind regards Nicola

Posted 9 years ago

“Very good communication. Easy to use.”

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Posted 9 years ago

Hi Chris, Thank you for letting us know that you are pleased with the communication from Autonet and that you found us easy to use. Kind regards Nicola

Posted 9 years ago

“I've been happy with autonet so far as they have been friendly and quick with responding and making sure that this is the right policy for me”

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Posted 9 years ago

Hi Shafiullah, Thank you very much for your comments. We are pleased to hear that you are happy with the service that you have received from the friendly staff at Autonet. Kind regards Nicola

Posted 9 years ago

“They claim to have a 24 hour hotline for accidents, called Sunday morning and spent 9 hours trying to get through to an agent calling every 10 minutes to their number which went straight to unobtainable, Called again Monday and every-time you press 1 for claim's the number cuts you off its now Monday morning and i still cant get through !!!! customer services wont transfer you as they dont do claims and also informed me autonet is being taken over by another company. Absolutely useless if your involved in an accident, even the police couldn't get hold of them !!!!!!”

Helpful Report

Posted 9 years ago

Dear Mr Tennant, Thank you for taking the time to get in touch and bring this tour attention. I'm sorry to hear that you are not satisfied with all aspects of the service that you have received. We place a great deal of importance on customer satisfaction and take your comments seriously. I believe my colleagues are now looking into this and will be in touch accordingly. Kind regards Nicola

Posted 9 years ago

“very happy with my insurance on my car . had no problem with it . customer service are very helpful when phone them up.”

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Posted 9 years ago

Hi David, Thank you very much for taking the time to let us know that you are pleased with the service you have received from Autonet. Kind regards Nicola

Posted 9 years ago

“Quick and easy to setup and good value for money”

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Posted 9 years ago

Dear Mr King, Thank you very much for your comments and letting us know that you found Autonet easy to deal with. Kind regards Nicola

Posted 9 years ago

“Very efficient and paper freee”

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Posted 9 years ago

Hi Grahame, Thank you for letting us know that you are pleased with the efficient service from Autonet. Kind regards Nicola

Posted 9 years ago

“All good apart from sending dearer renewals out and been able to get it cheaper on online from same insurer”

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Posted 9 years ago

Hi Tim, Thank you for you comments. We are pleased to hear that you are happy with the service that you have received from Autonet. As Autonet are an insurance broker, we always aim to provide competitive premiums to our customers. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 9 years ago

“Insured me when no one else would !”

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Posted 9 years ago

Dear Mr Tatton, Thank you for your comments, we are pleased that we were able to help. Kind regards Nicola

Posted 9 years ago

“It's disgusting how autonet make it so difficult to get through to notify of an accident .. It's bad enough having one than to be on hold for 30mins what a bad experience made worse”

Helpful Report

Posted 9 years ago

Hi, Thank you very much for taking the time to get in touch and bring this to our attention. I'm sorry to hear that you are not happy with all aspects of the service you have received. We take your feedback very seriously and would like to look into this for you. If you would like us to do this, please can you get in touch by using the following email address - reviewsites@autonetinsurance.co.uk. If you include your contact details, we will be able to locate your file. Kind regards Nicola

Posted 9 years ago

“The price wasn't great but ok but it's such a hassle to switch insurance when your busy Even after I stressed my email changed they still sent documents to old one luckily I still have access ??”

Helpful Report

Posted 9 years ago

Hi Alan, Thank you very much for taking the time to get in touch and bring this to our attention. I'd like to look into this for you and ensure that we have your updated email address on file. To help with this, please can you contact me on reviewsites@autonetinsurance,co.uk. Kind regards Nicola

Posted 9 years ago

“Very pleased well done auto net team . thank you”

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Posted 9 years ago

Hi Shannon, Thank you very much for letting us know that you are pleased with the service that you received from Autonet. Kind regards Nicola

Posted 9 years ago

“Very helpful in answering my questions and clearly stating what was covered and needed from myself. Also very happy with the interest free 12 month payments.”

Helpful Report

Posted 9 years ago

Hi Huw, Thank you very much for your comments and taking the time to let us know that you are pleased with the helpful staff at Autonet. Kind regards Nicola

Posted 9 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews