Name: Autonet Insurance
Rating: 4.46

“I tried to cancel a policy the same day it started, autonet said they would charge me £50 so best to keep and transfer it to a new vehicle. Called them to change the details and they said that this would now cost me £72. Looked at the online quote for the same vehicle which was actually £45 cheaper! I have now spent over an hour on the phone with them trying to rectify this and they are still trying to charge me more for a cheaper policy.”

Helpful Report

Posted 5 years ago

Hi, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. Unfortunately we do not have enough information included on your review to locate your file. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate your file. Kind regards Mollie

Posted 5 years ago

“STEER CLEAR OF THIS COMPANY. TO CHARGE £80 TO CANCEL A POLICY IS DISGUSTING AND DISGRACEFUL. I SHALL BE WRITING TO MY MP, THIS SHOULD BE ILLEGAL.”

Helpful Report

Posted 5 years ago

Hi Nick, Thank you for taking the time to get in touch and I am sorry to hear that you are unhappy. I have looked into your file and I can see that this has already been sent to our Complaints team who are now dealing with this. Kind regards Mollie

Posted 5 years ago

“Increased my premium because my partner was driven into and called this a fault claim when in fact no claim was ever made in this case. Increased the direct debit without consent stating authority to do this is automatic because it's under 100 pounds! Beware of hidden adjustments!”

Helpful Report

Posted 5 years ago

Hi, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. I have passed your details on to our Customer Services Department and someone will be in touch shortly. Kind regards Mollie

Posted 5 years ago

“They give u a cheap quote on comparison web site Then when u go to pay for policy they give u number to call If u don’t call they call u day later go through details again and give u higher quote was of time for everyone”

Helpful Report

Posted 5 years ago

Hi, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. Unfortunately we do not have enough information included on your review to locate your file. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate Kind regards Mollie

Posted 5 years ago

“Due to a car being sold in Jan 2019, my policy was cancelled, however they still removed monthly payments from my account. I contacted them for a refund and the conversation was left at the matter being looked into. Out of the blue I received a letter/bill for a cancellation fee? This had not been discussed in the phone conversation, although they claimed I had hung up before getting a chance to talk about it.. I did not hang up. Anyway a letter arrived to offer me a reduced settlement. Ok I thought, I'm too busy to give this company anymore airplay, just pay it. I then phoned armed with debit card and was told I had to pay via their online portal. Ok I can do that and on I went. I was then prompted to requested a password reset. Ok I did that. No reply. So I requested a password reset again, this time taking a date stamped screen dump to ensure I had proof that I had attempted to settle. Still nothing received back. A third attempt, screen dump etc. Still nothing. I have now received a threatening letter from a third party debt collector for the full amount. I contacted Autonet, who have now washed their hands of the whole matter, including the money they owe me.”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking the time to get in touch and we are sorry to hear that you are unhappy. I have reviewed your file and can see that this is already being handled by our Complaints Department. Kind Regards Carly

Posted 5 years ago

“I was charged £170 for 4 weeks insurance which I tried to cancel. Awful service would never use again”

Helpful Report

Posted 5 years ago

Hi, Thank you for your comments and I am sorry to hear that you are unhappy. I have passed your details on to our Customer Services Department and someone will be in touch. Kind Regards Carly

Posted 5 years ago

“I took out insurance with this company mainly because they were local. After speaking to them on the phone 5 times over a previous ( non fault claim ) and arranging a call back from them ( they did not call back ) They cancelled my insurance while my wife was out at work. And there "admin charges" are unbelievable .”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking the time to get in touch and I am sorry to hear that you are unhappy. I have passed your details on to our Customer Services Department and someone will be in touch. Kind Regards Carly

Posted 5 years ago

“Worst service, been on the phone over an hour spoke to 4 different people just to change a car, they quoted double that of everyone’s else I would avoid them at all costs”

Helpful Report

Posted 5 years ago

Hi Joanne, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. Unfortunately we do not have enough information included on your review to locate your file. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate your file. Kind regards Carly

Posted 5 years ago

“I would never purchase car Insurance with this company again having taken out a car insurance with this company 4 weeks ago I decided to change my car. I looked up on confused .com and got a new quote for my new car £267.00 so I called Autonet to get a price on the policy I had to change the car which I had Paid £289.00 for they gave me a price of £450.00 so I said I will cancel the policy and they said that would be £168.00 after 90mins on the phone the underwriters who said they could maybe help with a cheaper price came up with a discounted rate of £750.00 so I am tied to paying £450.00 but will never recommend or use them again”

Helpful Report

Posted 5 years ago

Hi, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. I have passed your details to our Customer Services Department and someone will be in touch shortly. Kind regards Carly

Posted 5 years ago

“Not good experience atall”

Helpful Report

Posted 5 years ago

Hi Jack Thank you for taking the time to get in touch, I have passed your details on to our complaints department and someone will call you shortly. Kind regards Mollie

Posted 5 years ago

“Awful customer service!!! Would never recommend! Needed to change my van insurance over and was hung up on twice. The last time the girl clearly didn’t want to be on the phone to me and being a Friday night wanted to rush home and hung up on me!!!!!!!! Then I couldn’t get back through, just brought a new van and had to drive it back two hours!!! Took over two hours for me to get nothing sorted. I then had to pay out more money to get a days insurance!! So disappointed and would not recommend using this company Especially as I have multiple vans on the road that need insurance!!!”

Helpful Report

Posted 5 years ago

“Never go with these as they take your money without permission and then it takes them ages to give you your money back”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking the time to get in touch and I am sorry to hear that you are unhappy. I have passed your complaint on to our Customer Services Department and someone will be in touch shortly. Kind Regards Carly

Posted 5 years ago

“Disgrace of a company, filled out details on Compare the Market. They took on my insurance then charged me to cancel it. Wasted days on the phone back and forward trying to resolve this and they just kept moving the goal posts. Avoid at all cost. I would like to give -10 stars”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking the time to get in touch and I am sorry to hear that you are unhappy. I have passed your complaint on to our Customer Services Department and someone will be in touch shortly. Kind Regards Carly

Posted 5 years ago

“The sheer audacity of this so called company definitely never use them..”

Helpful Report

Posted 5 years ago

Hi Luke, Thank you for taking the time to get in touch. I can see that someone has been in touch with you today and this is now resolved. If you have anything else you would like us to look into please do not hesitate to contact us. Kind Regards Carly

Posted 5 years ago

“Incompetent and unreliable insurance broker. This broker failed to pass the correct details of my insured vehicle to the insurance company. A claim I made was initially rejected by the insurance company and my policy was voided. This came as a direct result of the incompetence of Autonet Insurance services not correctly recording my insurance requirements. I would give them no stars if I could. If you don’t want the risk of problems with your insurance policy don’t use this company.”

Helpful Report

Posted 5 years ago

“I got a quote from Moneysupermarket and Autonet Ins were the cheapest. When I went to get the quote the following day the price had increased so I called their sales team. Number obtained from their website. Only to be charged perium rate. Never warned or advised. Sales advisor kept placing the call on hold for everything they had to do. I only found out of the excessive charge when I got a text from my service provider. Autonet ins automatically increased my price without checking with me first. Then charged me cancellation fee to cancel my insurance. Luckily I found another insurer whose premium still worked out cheaper eve after adding autonet cancellation charge and call rates.”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking the time to get in touch and I am sorry to hear that you are unhappy with the service. I have passed your details on to our Customer Services Department and someone will give you a call to discuss this further. Kind Regards Carly

Posted 5 years ago

“Given 14 days to send further details of ourselves Only to receive a cancellation notice 2days later which added that we now have 7 days??? Very misleading!! We are in our early sixties,clean licenses,no endorsement Now required to send sooooo many details online to them after having to log on with Gov department etc WORST Nobody answers the phone!!! Last call was waiting 14 minutes And far too many buttons to press around about15 options Wasted 30 plus minutes of my life !! Eventually got thru on a number found /recommended on this site Nice enough young lady But!!! Put on hold for far too long again I assume they heard as I started shouting hello hello!! She then answered and said she would need more time!!!!!!! I suggested that I would like her to contact me via our two mobile numbers or our e/mail which they hold on our file Let’s see???? Terrible Service up to now!”

Helpful Report

Posted 5 years ago

Hi, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. Unfortunately we do not have enough information included on your review to locate your file. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate your file. Kind regards Mollie

Posted 5 years ago

“took out contents/bricks&mortar insurance at a cost of 93.82p for 12month policy. had to cancel one month later due to move and was charged 65 pounds for cancellation. I have no doubt this will be explained in the 'small print' but still seriously excessive. PLEASE BE AWARE OF THEIR CANCELLATION POLICY AND FEES before you use this company!!!”

Helpful Report

Posted 5 years ago

Hi, Thank you for getting in touch and we are sorry to hear that you are not happy with the service. I have passed your details on to our household department and someone will be in touch shortly. Kind regards Mollie

Posted 5 years ago

“Got a great quote which I then paid in full. After this they then contacted me asking for over £100 more due to a previous claim. I phoned my previous insurer who confirmed I wasn't involved in any claims and communicated with autonet. After days of phone calls back and forth I decided it was not worth the hassle and used my right to cancel my policy in the cooling off period. I was then charged a £50 admin fee! £50! also any refund from original transaction would take 7-10 working days to deposit in my bank account.”

Helpful Report

Posted 5 years ago

Hi, Thank you for getting in touch and we are sorry to hear that you are not happy with the service. I have passed your details on to our customer service department and someone will be in touch shortly. Kind regards Mollie

Posted 5 years ago

“Ripp off scammers stay well clear , charge extras as they wish and make a notification info as a claim so as to charge you more”

Helpful Report

Posted 5 years ago

Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. Unfortunately we do not have enough information included on your review to locate your file. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate your file. Kind regards Carly

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Autonet Insurance Reviews