Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was passed to Autonet by comparison website and was pleasantly surprised by the way I was dealt with. Everything was explained and my requirement summarised before a quote was given. Even then I discussed how it could be further tailored to my requirements and this was done quickly and efficiently. Very satisfied.”

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Posted 8 years ago

Hi Ralph, Thank you for taking the time to get in touch and let us know how pleased you were with the efficient service from Autonet. Kind regards Nicola

Posted 8 years ago

“The person who assisted me was very helpful, he took time and continued through out to check that everything was understood, he went over things and brought to my attention things that in the initial questionaire I had not completed correctly”

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Posted 8 years ago

Hi Graham, Thank you very much for letting us know how pleased you were with the service that you have received from Autonet. Kind regards Nicola

Posted 8 years ago

“Was previously using vancompare. They were v poor. Just wanted business & not interested in their customer service at all. Autonet rang me soon after I had began searching for a new broker via an introducer website. A few other brokers rang much later, however Autonet had already listened to my needs & answered all my queries in a very professional manner. Accordingly, I had confidently bought all my business insurance needs through them. The only small issue was non-receipt of my 'Goods In Transit' policy docs and also no Legal X's cover on the van insurance. To their credit, Autonet rang me today to offer this legal cover which I was happy to take up & they also emailed me my documents. Thank you. A much more pleasant & professional experience than using vancompare.”

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Posted 9 years ago

Hi Jon, Thank you very much for taking the time to get in touch and let us know about your experience with Autonet. We are pleased that our professional staff were able to help. Kind regards Nicola

Posted 9 years ago

“ripoffs ,better of going with Adrian flux or someone like that as there customer service and total lack of communication between customer ,underwriter and themselves is shocking they say u pay cheap u pay twice well if u use autonet and have problems that's exactly what u will be doing,i wouldn't recommend this firm to any1”

Helpful Report

Posted 9 years ago

Dear Mr Lainsbury, Thank you very much for your comments and taking the time to get in touch. I believe that our Complaints team have been in touch and that this issue is now resolved. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 9 years ago

“Great”

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Posted 9 years ago

“I have purchased autonet car insurance policy over the phone, had great troubles then trying to email required documents as emails with attachments seem not to go through. I finally managed to send my documents over life chat option and after verifying them a person on life chat want to charge me 100 pounds because apparently the dates on my license don't match those in the policy . I have read the dates from my license to an advisor over the phone and there is no chance I have made mistake doing this and now they want another 100 on top of already big amount. The company is dishonest in my opinion and look hard for the ways to charge as much as possible in any possible way.”

Helpful Report

Posted 9 years ago

Dear Iza Baran, Thank you very much for taking the time to get in touch and bring this to our attention. We place a great deal of importance on customer feedback and have since listened to the call. You did indeed provide the correct information in relation to your licence dates. Please accept our apologies for any inconvenience caused. We will provide feedback to the agents involved and will also arrange for someone in our Customer Service team to contact you and arrange a refund for the additional £52.83 that you paid. I trust this will be agreeable, but if you require any further assistance, please let us know. Kind regards Nicola

Posted 9 years ago

“good value but also very professional and friendly service..highly recommend!!”

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Posted 9 years ago

Hi Gerry, Thank you very much for your recommendation. We are happy to hear that you are pleased with the professional service that you received from Autonet. Kind regards Nicola

Posted 9 years ago

“Very helpful and efficient service. Friendly chat and all queries and questions answered and explained in a helpful way”

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Posted 9 years ago

Hi Daniel, Thank you very much for your comments. We are pleased to hear that you are happy with the helpful, efficient staff at Autonet. Kind regards Nicola

Posted 9 years ago

“I set up Trade Insurance with AutoNet on 23.02.16 and I pay first payment and today is 02.03.16 and I didn't receive any confirmation by email and no letters on my aderess! I call them 3 days and them for confirmation and didn't send me ! Very poor company”

Helpful Report

Posted 9 years ago

Hi Igor, Thank you very much for your comments, In order for us to look into this, please can you contact me at reviewsites@autonetinsurance.co.uk. If you include your contact details and/ reference number along with a short message, we will be able to locate your file. Kind regards Nicola

Posted 9 years ago

Hi Igor, Thank you very much for getting in touch again, I believe that my colleague in our Complaints team has been able to send your documents to you. If however this is not correct and we can be of any further assistance, please let us know. Kind regards Nicola

Posted 9 years ago

“I am still waiting for policy documents to arrive by post surely it should not take so long”

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Posted 9 years ago

Dear Ann Tideswell, Thank you very much for bringing this to our attention. Your original documents were sent on 5th February and I'm sorry to hear that you did not receive them. I will arrange for your documents to be re-sent in the post for you. Kind regards Nicola

Posted 9 years ago

“I purchased insurance through this company before reading the reviews, if i had read them before i would not of purchased, due to the high amount of unsatisfied customers.. however I currently found i have had no problems so far. Hence a 4 star rating. Work on Client / Company relations need to improve to stop people form being put off by bad reviews.”

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Posted 9 years ago

Hi Jamie, Thank you very much for taking the time to get in touch and let us know about your experience with Autonet. We are pleased to hear that you are happy with the service that you received from Autonet. Kind regards Nicola

Posted 9 years ago

“Can somebody ring me asap regarding my insurance policy as it's stopping me purchasing another vehicle. I have waited 2 days now.my number is 07522101751”

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Posted 9 years ago

Hi Claire, Thank you very much for getting touch, I have passed your message on to our Customer Service team and asked them to give you a call. Kind regards Nicola

Posted 9 years ago

“Not happy that I have just cancelled my policy only to find the admin costs cancellation costs are over £120.00 would I steer clear of you and NEVER recommend you to anyone!”

Helpful Report

Posted 9 years ago

Hi, Thank you very much for your comments. We take customer feedback very seriously and would like to look into this for you. If you would like us to do this, please can you get in touch by using the following email address reviewsites@autonetinsurance.co.uk. If you include your name and reference number, we will be able to locate your file. Kind regards Nicola

Posted 9 years ago

“easy to deal with, solved the problems compare the market caused with little to no fuss. great price for the best level of cover will consider insuring my BMW X5 with them after the great service for my escort!”

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Posted 9 years ago

Hi Simon, Thank you very much for your comments. We are pleased to hear that you found Autonet easy to deal with. Kind regards Nicola

Posted 9 years ago

“Very professional-excellent price and easy to deal with”

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Posted 9 years ago

Hi Wayne, Thank you very much for your comments and letting us know that you are pleased with the price and the service that you received from Autonet. Kind regards Nicola

Posted 9 years ago

“Be very wary about using AutoNet. Over 1 month after pointing out they have charged my card TWICE I am STILL waiting for a refund. Once they have you signed up it seems they don't care about you. Hopefully I won't need to claim as I hate to think what would happen. BE WARNED!!”

Helpful Report

Posted 9 years ago

Dear Mr Maunder, Thank you very much for taking the time to get in touch. Customer feedback is very important to us and we take your comments seriously. I believe that your policy was originally set up on instalments, but that you called to pay the full balance. Due to the timing of this, a further instalment payment was taken. We arranged to refund this additional payment for you and believe it was credited to your account on 2nd February. If this payment was not received, please can you get in touch by using the email address reviewsites@autonetinsurance.co.uk and we will be able to look into this for you. Kind regards Nicola

Posted 9 years ago

“Farm credit out to 3rd party and watch out for the £50 cancellation fee if need to cancel ! Avoid !”

Helpful Report

Posted 9 years ago

Dear Mr Burling, Thank you very much for your comments. I’m sorry to hear that you are not satisfied with all aspects of the service that you received from Autonet. When a policy is purchased, there are two options available for payment and are are explained prior to purchase. 1) Pay in full 2) Pay via instalments, with the finance offered by Close Brothers Premium Finance I believe that you set your policy up in November and opted to take the monthly instalments option that we offer. Close Brothers provide the finance for the policy, but do not provide the insurance cover. I can see that your policy has now been cancelled and correspondence has been sent to confirm the balance owed to Autonet. When a policy is purchased, it is a 12 month policy that includes the cost of setting up and administering the policy. If the policy is cancelled before the end of the 12 month term, charges are made to cover the costs incurred to Autonet. For example, if a customer purchases their policy online from a comparison site, charges are made to Autonet to set up this policy. The charges made by Autonet are included in terms of business and are explained before a policy is purchased. I will pass your comments on to the relevant department and arrange for someone to contact you to discuss this. Kind regards Nicola

Posted 9 years ago

“Good price and teceived paper work very prompt”

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Posted 9 years ago

Hi Shona, Thank you for your comments and taking the time to let us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 9 years ago

“having taken 2 full payments for the year and 3 phone calls to get one payment back it took2 days to get a reply only to be told it would take 10 days to refund me and they wouldn't know which account they would pay back into. This is totally unacceptable when they take out monies immediately but can't refund for 10 days starting the day after they call back”

Helpful Report

Posted 9 years ago

Dear Ann Tideswell, Thank you for taking the time to get in touch and let us know about your experience with Autonet. I’m sorry to hear that you are not happy with all aspects of the service that you received. Please accept our apologies for the payment being taken twice. I believe one payment was taken when you tried to purchase online and the other payment was taken over the phone with our adviser. This refund was processed on the 11.2.16, so should be in your account for you now. We do normally advise 7-10 working days for any refunds, to cover the time taken for the transaction to process with the relevant bank. If you have not received your refund, please let me know and I will look into this for you. Kind regards Nicola

Posted 9 years ago

“first class service and very competative and very helpfull”

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Posted 9 years ago

Hi Lee, Thank you very much for your comments. We are pleased to hear that you are happy with the service and price that you have received from Autonet. Kind regards Nicola

Posted 9 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews