Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick and easy to sort out, this can be an awful time consuming chore, but it was surprisingly simple. Recommend.”

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Posted 8 years ago

Hi Martin, Thank you very much for your recommendation and letting us know that you found it easy to deal with Autonet. Kind regards Nicola

Posted 8 years ago

“Excellent service no problems.”

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Posted 8 years ago

Hi Samuel, Thank you very much for your review. We are pleased to hear that you are happy with the excellent service from Autonet. Kind regards Nicola

Posted 8 years ago

“Very easy and straight forward renewal”

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Posted 8 years ago

Hi Tommy, Thank you for your comments and letting us know that you are pleased with the service that you have received from Autonet. Kind regards Nicola

Posted 8 years ago

“Far too complicated site, could not find a way to get my question over. chat line closed by time I had it sorted. telephone service diabolical ,I spent all Thursday afternoon trying to get a reply. I had to notify a change of vehicle today so I was fully covered. The price increase was far higher than i would have thought for a car with a lower emission and smaller engine size. Obviously I had no choice but to pay the increase as I needed to use the car today. As I only returned from abroad on Wednesday I had no time to get a comparison quote. I will certainly not be using your company again. Very disappointed.”

Helpful Report

Posted 8 years ago

Hi John, Thank you very much for your comments. At Autonet, we take customer feedback very seriously and have looked into this for you. I can see that you contacted us on 10th May via email to let us know about your change of vehicle and that we attempted to call you about this on 13th May. Please accept our apologies for the delay here. In terms of the cost of the policy, Autonet are an insurance broker and work with various insurers. When a policy is purchased, it is a 12 month policy based on the information available at that time. If any changes are made to the information, such as a change in vehicle, then the insurer may change their premium accordingly. I can see that you new vehicle is new than the old vehicle, with a higher value. This is likely to have impacted on the price. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

“I have used auto net for sometime now and I am very pleased with the professional service I always get which gives me great peace of mind and a fair price”

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Posted 8 years ago

Hi Stuart, Thank you very much for your comments and letting us know that you are pleased with the professional service from Autonet. Kind regards Nicola

Posted 8 years ago

“Was very helpful and called back when asked. Excellent service”

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Posted 8 years ago

Hi Scott, Thank you for letting us know that you were pleased with the excellent service that you received from the helpful staff at Autonet. Kind regards Nicola

Posted 8 years ago

“I chose Autonet for my home buildings and contents Insurance simply because it offered the best range of cover at the most competitive price. Arranging the insurance online was quick and easy and the comprehensive documentation was despatched rapidly by email. Great service.”

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Posted 8 years ago

Hi Kenneth, Thank you very much for letting us know that you found it easy to deal with Autonet. We are pleased that we have been able to help. Kind regards Nicola

Posted 8 years ago

“Excellent service very friendly and informed.”

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Posted 8 years ago

Hi Stephen, Thank you very much for letting us know that you are pleased with the excellent service from Autonet. Kind regards Nicola

Posted 8 years ago

“They appear to obtain a reasonably priced insurance.”

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Posted 8 years ago

Hi Alan, Thank you for your comments and taking the time to review Autonet. Kind regards Nicola

Posted 8 years ago

“Quick and easy way to get insurance?”

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Posted 8 years ago

“Very easy”

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Posted 8 years ago

“Easy to use. Great to have to ability to photo and send the requested info in by e-mail.”

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Posted 8 years ago

Hi Dave, Thank you very much for letting us know how easy you found it to deal with Autonet. Kind regards Nicola

Posted 8 years ago

“Price competitive, website easy enough to understand, not pushy, doeswhat it says on the tin!”

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Posted 8 years ago

Hi Roger, Thank you for your comments and letting us know that you were pleased with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“Competitively priced insurance , no hassle”

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Posted 8 years ago

Hi Suzanne, Thank you for your comments and letting us know that you were pleased with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“Very happy, very helpful, and a very reasonable price, much easier to deal with than any insurance company I've used before. Thanks”

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Posted 8 years ago

Hi Rhodri, Thank you very much for letting us know that you are pleased with the service that you received from the helpful staff at Autonet. Kind regards Nicola

Posted 8 years ago

“Very pleased with the service you deliver”

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Posted 8 years ago

Hi Claire, Thank you very much for letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“Easy to access. Easy to sign credit agreement. Helpful agent who sold me the policy.”

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Posted 8 years ago

Hi Brett, Thank you for letting us know that you are pleased with the helpful agents at Autonet. We are happy that we were able to help. Kind regards Nicola Kind regards Nicola

Posted 8 years ago

“Good price, prompt quotation, but once accepted I was requested to provide information and documents that no company has previously requested during the past 40 plus years of driving. I did ask two questions on two occasions about the policy terms but these were ignored on both occasions. At least they the policy cost was cheap hence I haven't given them the lowest rating. Hopefully I wont ever find out if this lack of care extends to the claims department.”

Helpful Report

Posted 8 years ago

Hi Keith, Thank you very much for taking the time to let us know about your experience with Autonet and letting us know that you are happy with the price. Autonet are an insurance broker and work with various insurers to provide competitive premiums to the market place. Some of the insurers that we work with request additional information such as proof of driving experience and no claims bonus. This information helps us to work with these insurers and prevent fraud across the industry. If you have any further question about your policy that are unanswered, please let us know and we can look into this for you. If required, you can reach us at reviewsites@autonetinsurance.co.uk. Kind regards Nicola

Posted 8 years ago

“Moving to a new car insurance policy with autonet was fast, simple and good value. The process was simple, through their website, and price the most competitive for me. It includes bonuses such as breakdown cover and legal expenses and was still £100 cheaper than my renewal notice. I was able to email my proof of NCB and this was accepted. All forms were emailed to me and are accessible via the online account portal. They sent me through all the telephone numbers I could need to contact them if I'd any issues, including the breakdown cover. All simple and straightforward.”

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Posted 8 years ago

Hi Aaron, Thank you very much for letting us know about your experience with Autonet and how easy you found it to deal with us. We are pleased to hear that you are happy with the price. Kind regards Nicola

Posted 8 years ago

“60 mins on phone being passed time and time again , to the wright operator . And when the operator is engaged they ask me the same questions again ???????/”

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Posted 8 years ago

Hi Tim, Thank you very much for taking the time to get in touch and let us know about your experience with Autonet. We take customer feedback very seriously and have looked into this for you. I will ensure that your comments are passed on to the relevant area. Kind regards Nicola

Posted 8 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews