Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“really cheap compared to others insurance company who where asking a lot more.. thank you”

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Posted 8 years ago

Hi, Thank you very much for letting us know that you are pleased with the service and price that you have received from Autonet. Kind regards Nicola

Posted 8 years ago

“Good price easy transaction no fuss ????????”

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Posted 8 years ago

Hi Mike, Thank you very much for letting us know that you are pleased with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“Cheapest price and very comprehensive cover, with lots of add ons built in”

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Posted 8 years ago

Hi Thank you very much for taking the time to let us know how pleased you are with the price and cover you have purchased. Kind regards Nicola

Posted 8 years ago

“Ease of navigating the site. Most questions were straightforward and answered with relative ease. I will ring up during business hours though, just to clarify one or two things.”

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Posted 8 years ago

Hi, Thank you for your comments. We are pleased to hear that you found it easy to deal with Autonet. Kind regards Nicola

Posted 8 years ago

“HERE I AM AGAIN AS THIS IS THE ONLY WAY I GET ANY RESPONSE. I WAS CONTACTED BY THE RENEWALS DEPARTMENT WHO TOLD ME I NEED TO SPEAK TO THEIR CANCELLATIONS DEPT, THEY TRIED TO CONNECT ME AND I HELD FOR 5 MINUTES, THE REPRESENTATIVE CAME BACK TO ME, AS PROMISED, AND SAID THAT SHE WOULD ASK SOMEONE FROM THE CANCELLATIONS DEPARTMENT TO RING ME. I STILL HAVEN'T RECEIVED A CALL BUT IN THE MEANTIME CLOSE BROTHERS HAVE TAKEN A DIRECT DEBIT PAYMENT FROM MY BANK ACCOUNT ALTHOUGH I CANCELLED THE EXISTING DD INSTRUCTION AND EMAILED THEM CONFIRMING THAT I HAD CANCELLED THE INSTRUCTION AND DIDN'T WANT TO RENEW THE AGREEMENT. THE PAYMENT HAS A DIFFERENT REFERENCE NUMBER SO IS OBVIOUSLY A NEW INSTRUCTION THAT I HAVE NOT AGREED TO. ALSO I HAVE RECEIVED A LETTER FROM AUTONET TELLING ME THAT MY INSURANCE IS STILL IN FORCE BECAUSE I HAVEN'T FOLLOWED THE CORRECT PROCEDURE. I DON'T UNDERSTAND WHY THIS POLICY COULD NOT BE CANCELLED WHEN I CONFIRMED THAT I DIDN'T WANT TO RENEW, BY LETTER AND ALSO AFTER MY DISCUSSION WITH THE RENEWALS DEPARTMENT LAST WEEK. THIS IS A RIDICULOUS SITUATION - I CAN ONLY STOP RENEWAL/CANCEL THIS POLICY BY SPEAKING TO A DEPARTMENT THAT IS VIRTUALLY IMPOSSIBLE TO CONTACT. I WANT MY MONEY BACK PLEASE, I AM GETTING VERY VERY ANGRY!”

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Posted 8 years ago

Hi Carol, Thank you very much for your comments. Please be assured this has been passed on to the relevant department for one of my colleagues to look into for you. Kind regards Nicola

Posted 8 years ago

“easy to use”

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Posted 8 years ago

Hi Mark, Thank you for taking the time to review Autonet and let us know that you found us easy to use. Kind regards Nicola

Posted 8 years ago

“Very good on their quotes compared to other sites. Very secure on payments and also got everything I was looking for to insure my car. I am very happy.”

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Posted 8 years ago

Hi, Thank you very much for your comments and letting us know how pleased you are with the service from Autonet. Kind regards Nicola

Posted 8 years ago

“very good service and excellent prices for insurance”

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Posted 8 years ago

Hi Daniel, Thank you very much for letting us know that you are pleased with the service and price from Autonet. Kind regards Nicola

Posted 8 years ago

“The payment session was bit slow”

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Posted 8 years ago

Hi Dan, Thank you for taking the time to review Autonet. I'm sorry to hear that the payment session was slow for you. I will ensure that your feedback is passed on to the relevant department. Kind regards Nicola

Posted 8 years ago

“Simple and easy to start my motor insurance with this company. The cheapest too for my needs.”

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Posted 8 years ago

Hi Rebecca, Thank you very much for letting us know that you found it simple to deal with Autonet and that you were happy with the price too. Kind regards Nicola

Posted 8 years ago

“Competitive price and cover”

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Posted 8 years ago

Hi, Thank you very much for letting us know that you are pleased with the price and cover that you have purchased. Kind regards Nicola

Posted 8 years ago

“Insurance quote was easy and quick”

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Posted 8 years ago

Hi, Thank you for letting us know that you found it quick and easy to deal with Autonet. Kind regards Nicola

Posted 8 years ago

“MY INSURANCE WAS DUE FOR RENEWAL ON 29/09/2016 AND I HAVE BEEN TRYING TO CONTACT AUTONET SINCE 10/09/2016 TO ASK THEM NOT TO RENEW AS THEY ARE £80 MORE EXPENSIVE THAN I CAN GET ELSEWHERE. I HAVE RANG THE CALL CENTRE 5 TIMES AND NOT MANAGED TO SPEAK TO ANYONE, I HAVE JUST CALLED AGAIN HELD ON FOR 20 MINUTES AND GIVEN UP. I HAVE EMAILED AND RECEIVED A READ RECEIPT EACH TIME BUT THEY EMAIL MY DOCUMENTS FOR THIS YEAR ANYWAY. I HAVE CANCELLED THE DIRECT DEBIT AND EMAILED THE FINANCE COMPANY TO ADVISE THAT THEY WILL NOT BE ABLE TO TAKE THE MONTHLY PAYMENT. I HAVE ALSO WRITTEN TO AUTONET TO CONFIRM THAT I DON'T WANT TO TAKE INSURANCE WITH THEM THIS YEAR. WHAT ELSE CAN I DO? THEY HAVE CALLED ME TWICE AND BOTH TIMES I DIDN'T GET TO THE PHONE IN TIME, BUT THEY LEFT A MESSAGE ASKING ME TO CALL THE CALL CENTRE. I JUST WANT TO CONFIRM CANCELLATION AND RECEIVE PROOF OF MY NO CLAIMS BONUS, I REALLY DIDN'T THINK IT WOULD BE THIS DIFFICULT!”

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Posted 8 years ago

Hi Carol, Thank you very much for your comments and taking the time to bring this to our attention. Please accept our apologies for the difficulty that you have experienced trying to get in touch. This is not the level of service that we expect to provide and have plans in place to address this. I will pass your message on to the relevant department and arrange for someone to contact you accordingly. Kind regards Nicola

Posted 8 years ago

“simple quick”

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Posted 8 years ago

Hi, Thank you very much for taking the time to review Autonet. Kind regards Nicola

Posted 8 years ago

“Very easy to use on the web thing”

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Posted 8 years ago

Hi, Thank you very much for taking the time to review Autonet and let us know that you found it easy to use our website. Kind regards Nicola

Posted 8 years ago

“Very easy and quick no hassle and that were polite”

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Posted 8 years ago

Hi Peter, Thank you for taking the time to review Autonet and let us know that you were pleased with the service from the polite staff at Autonet. Kind regards Nicola

Posted 8 years ago

“the person on the phone was amazing”

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Posted 8 years ago

Hi Matthew, Thank you for letting us know that you are pleased with the service from Autonet. We are pleased to hear that you were happy with our staff member. Kind regards Nicola

Posted 8 years ago

“Found your site from uswitch. Quite easy to understand but quite slow to get to the point where the policy was purchased”

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Posted 8 years ago

Dear Mr Ormrod, Thank you very much for your comments and taking the time to review Autonet. If we can be of any further assistance, please let us know. Kind regards Nicola

Posted 8 years ago

“Happy as a smelly badger”

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Posted 8 years ago

Hi, Thank you for taking the time to review Autonet. Kind regards Nicola

Posted 8 years ago

“policy well priced, simple to understand, good extras matrix about what is and is not inculded”

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Posted 8 years ago

Hi, Thank you very much for taking the time to review Autonet and let us know that you are pleased with the price and clarity of information from Autonet. Kind regards Nicola

Posted 8 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews