Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to set up my insurance via the website, didn't take too long, very reasonable cost, very pleased.”

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Posted 5 years ago

Hi Ali, Thank you for your comments and we are pleased to hear that your insurance was easy to arrange online. Kind Regards Carly

Posted 5 years ago

“Cheap but all the cover need and more. Well impressed”

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Posted 5 years ago

Hi Mathew, Thank you for the comments, we are pleased to hear you found the price competitive. Kind regards Mollie

Posted 5 years ago

“Insurance purchased”

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Posted 5 years ago

Hi, Thank you for taking the time to review Autonet. Kind regards Mollie

Posted 5 years ago

“Saying I have a claim when I’ve just checked and it was a notification only! Then charged me £25 to tell me that”

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Posted 5 years ago

Hi Kim, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. Unfortunately we do not have enough information included on your review to locate your file. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate your file. Kind regards Mollie

Posted 5 years ago

“Quick easy competible prices”

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Posted 5 years ago

Hi Robert, Thank you for the comments, we are pleased to hear you found the process quick and easy. Kind regards Mollie

Posted 5 years ago

“Easy quote”

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Posted 5 years ago

Hi, Thank you for the comments, we are pleased to hear you found the quote easy to complete. Kind regards Mollie

Posted 5 years ago

“no fuss website, easy to use”

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Posted 5 years ago

Hi Sue, Thank you for the comments, we are pleased to hear you found the website easy to use. Kind regards Mollie

Posted 5 years ago

“Quick and easy x”

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Posted 5 years ago

Hi Gemma, Thank you for the comments, we are pleased to hear you found the process quick and easy. Kind regards Mollie

Posted 5 years ago

“Very competitive prices”

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Posted 5 years ago

Hi, Thank you for the comments, we are pleased to hear you found the price competitive. Kind regards Mollie

Posted 5 years ago

“I recently bought a car insurance from the Autonet through online compare websites. I went with a slightly expensive quotation as it covered few more services. However, after few minutes , I get a letter again through the email stating that an additional premium has been added for an incident happened in 2017. My previous insurer didn't have any issues with this because I had the NCD from my previous years and had no records of any claims made. Spoken to online advisor Steven, he asked me to speak to ESURE also and forward their confirmation. I did all the documentation and even forwarded esure's email. But, now Steven and all parties have completely vanished. No reply, no response at all. AFTER PROVIDING ALL THE NCD DOCUMENTS, I STILL GETS ADDITONALLY CHARGED AND NOW THEY DON'T REPLY TO YOUR EMAIL REQUESTS ALSO.”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking the time to get in touch and we are sorry to hear that you are unhappy with the service. I have passed your details on to our Customer Service Team and someone will call you back shortly. Kind regards Mollie

Posted 5 years ago

“Charging £70 to cancel a policy which had only been active for a week then added an additional £100 for charging of having the policy in the first place baring in mind I had already paid this months instalement, won’t be using this company again”

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Posted 5 years ago

“Autonet are a diabolical company, I wish I had known how bad they were before I took out an insurance with them. I took out a fully comp and protected policy, a deer ran into the front side of my van I phoned the brake down company and they came and got me and took my van to the garage a mile away from my house, that was over a week ago they haven't even started the repairs at the garage as autonets underwriters are quibbling over how much they want to pay on hour to the garage, they want to take it to another garage that charges less per hour. the garage the brake down company took me to is the garage I get my van serviced and mot at. I've had to hire a van which the insurance company are paying for, but while they are quibbling over the amount per hour that the garage charges I'm going to have to hire the van for even longer as my van hasn't even been started. BUT THE BIGGEST P**S TAKE OF ALL IS THAT THEY HAVE SIDE I SHOULD PAY THE DIFFERANCE BETWEEN WHAT THE GARAGE CHARGE AN HOUR AND WHAT THEY WANT TO PAY PER HOUR. what is the point of having insurance if you have to pay for it yourself, surely that makes the insurance company not fit for purpose. the customer service has been appalling I've been passed from one person to another having to go over everything again and again, and I was told today that a manager would phone me back today, IT NEVER HAPPENED, ANOTHER EMPTY PROMISE BY AUTONET. I will phone Autonet again and if I still don't get any help then my next move will be to contact the motor insurance ombudsman. I WILL NEVER GO WITH AUTONET AGAIN.”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking the time to get in touch and we are sorry to hear that you are unhappy with the service. I have passed your details on to our complaints team and someone will call you back shortly. Kind regards Mollie

Posted 5 years ago

“Well priced.”

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Posted 5 years ago

Hi, Thank you for letting us know you found the price competitive. Kind regards Mollie

Posted 5 years ago

“you are the best provider i got on line to day tks verry much and im insured with you tks”

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Posted 5 years ago

Hi Trevor, Thank you for letting us know you found the online process easy to complete. Kind regards Mollie

Posted 5 years ago

“Simple effective online service. No hassle. Perfect”

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Posted 5 years ago

Hi Alan, Thank you for the comments, its great to hear you are happy with the service from Autonet. Kind regards Mollie

Posted 5 years ago

“Very competitive price and very straight forward to get a quote and also buy the insurance”

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Posted 5 years ago

Hi Richard, Thank you for the comments, we are pleased to hear you found the process straight forward. Kind regards Mollie

Posted 5 years ago

“Pretty straight forward purchase. The only criticism I have is that when I spoke to an advisor about the quote earlier today, he advised it had gone up. He did advise me that if I paid today it would be the same. Logged in to pay online at about 7pm, it had increased, only slightly, but a bit annoying nevertheless !”

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Posted 5 years ago

Hi Jeff, Thank you for taking the time to review Autonet, we place a great deal of importance on customer feed back. If you would like to discuss this further please don't hessite to contact our offices. Kind regards Mollie

Posted 5 years ago

“Simple and fast van insurance purchase at a very competitive price.”

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Posted 5 years ago

Hi, Thank you for your comments and we are pleased to hear that you found the process simple and quick and the insurance premium was competitive. Kind Regards Carly

Posted 5 years ago

“AVOID Appaling customer service would not use again or recommend don't seem to have any customer service or people skills then try and get more money from you, Too stressful and problems since day 1”

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Posted 5 years ago

Hi Clare, Thank you for taking the time to get in touch and I am sorry to hear that you are unhappy with the service from Autonet. I have passed your information to our Customer Services team and someone will be in touch. Kind Regards Carly

Posted 5 years ago

“We have used these int eh past, The website is very easy to use and we were very pleased with our experience”

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Posted 5 years ago

Hi, Thank you for your comments and we are please to hear that you found the website easy to use. Kind Regards Carly

Posted 5 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews