Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,915 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent! Got through by phone quickly and all was done and dusted in record time. Just what you want from having to do a boring chore!”

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Posted 9 years ago

“Very good extremely helpful can't do enough for you. Cheap too.”

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Posted 9 years ago

“no hassle one call no problem very good thank you. Colin Robinson”

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Posted 9 years ago

Dear Mr Robinson, Thank you for your comments, I'm pleased to hear you were happy with the service we provided. Kind regards, David

Posted 9 years ago

“Courteous on phone and email and text messages sent updating me. Very good!”

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Posted 9 years ago

Dear Mr Hayter, It's great to hear you were happy with the service, thank you for taking the time to let us know. Kind regards, David

Posted 9 years ago

“We found autonet very good value for money and expectionaly easy to complete everything online”

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Posted 9 years ago

Dear Mrs Forde, Thank you for taking the time to leave your comments, I'm pleased we were able to make purchasing a policy so easy. Kind regards, David

Posted 9 years ago

“Very knowledgeable and helpful staff!thank you!”

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Posted 9 years ago

“I was buying a new van while keeping the previous van pending disposal. At no point did I get a clear answer about questions relating to the transfer of the no-claims discount if the old van was sold later and it was quite difficult to follow the details relating to "mirroring" insurance from my car and even after taking out the insurance I am non the wiser what the effect on the no claims will be if I sell the old van. As it is taking longer than expected it will incur an admin fee after 28 days and I get the impression don't bother. Hardly satifactory. Other wise the process was endlessly repetative and long winded involving more than one quote and being refused a policy because being retired as well as working was regarded as two occupations so we had to start all over again and twice refer to underwiters because a can of petrol carried was "hazardous substances". If it had not been for the fact I needed the insurance to complete the van purchase and it was simpler to pay another £50 than mess about elsewhere all over again I would have given up long before. The process seems farcical and trying to get cover for somebody to test drive the old van was impossible at a sensible price - again idiotic when you are simply trying to stay legal.”

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Posted 9 years ago

“Having obtained a quote through Confused.com I felt, despite giving the reference I had just been given on their site, I was starting the process all over again. I had rung purely because I had a small query. I had to wait a long time for a reply on the phone from autonet and another waiting for the credit dept. I then had to answer most of the questions again in order to pay. Checking credit status if fine but these were all the car related questions. This was annoying and time wasting but worse, I sent proof of ncb as an attachment with a note asking for confirmation. The next day I again asked for confirmation of receipt. About a week later I had an email saying my insurance would be cancelled in 7 days if they did not receive my ncb. Again no reply by email. I therefore rang again. At least this was answered more quickly but it took several waiting times for the person dealing with me to check emails and confirm it had been received. The excuse for delay 'there are a lot of people contacting us about ncb.' My first email had been received and all correspondence from me had full ref nos and car details. The whole experience was frustrating unlike the response of Allianz who had helped me source my details since they were lost after a computer crash since last year. Not the feedback you want I am sure.”

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Posted 9 years ago

Dear Miss Parsons, Thank you for letting us know about your experience, I am sorry to hear that you were unhappy with the service. If you could email us at reviewsites@autonetinsurance.co.uk we would be happy to look into this for you. Kind regards, David

Posted 9 years ago

“Sent off licence details as requested , being pestered by text & letter ,1 week on stil ain't received??”

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Posted 9 years ago

Dear Mr Marsh, Thank you for your comments, I've checked and we have received everything we needed from you. A letter has been sent to confirm this. Kind regards, David

Posted 9 years ago

“Easy to deal with knowledgeable staff”

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Posted 9 years ago

“Very good service”

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Posted 9 years ago

“We have been an Autonet customer on and off for years Just wish we could get the same deal and stay with Autonet in stead of having to change companies every year to get the best deal We don't want to keep switching we would like to stay with Autonet as the people we talk too ie the staff are great”

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Posted 9 years ago

Dear Mr Killmartin, Thank you for your comments, our renewals team will be working hard to secure you the best possible quote when the time comes. Kind regards, David

Posted 9 years ago

“very profesional, follow up extremely good”

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Posted 9 years ago

Dear Mr Headlam, Thank you for your comments, I am pleased to hear that you were happy with the service. Kind regards, David

Posted 9 years ago

“I was quite annoyed when I was asked to submit my protected no claims bonus within 7 days of the commencement of my car insurance - yet I had already paid the full 12 months insurance. I did not have the documents to hand and had to request from my insurers - this put me under pressure! - i wasn't happy about that. It took longer than a week to get evidence of my protected no claims.”

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Posted 9 years ago

“renewing my car insurance was easy and trouble free and autonet even reviewed the cheapest options for me so I didn't need to do a thing. as a busy mum to an 18 month old child that's a real bonus!!”

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Posted 9 years ago

“The service I received was helpful, friendly and quick. Documents arrived the same day via email.”

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Posted 9 years ago

“I have found them very experience when you ask them a question , also nice to speak to someone in a UK based office .”

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Posted 9 years ago

“Quick service and polite However constantly calling me during the day when I kept requesting to be called after 5:00”

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Posted 9 years ago

“Good service and quick response”

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Posted 9 years ago

“Ask them to phone you back as the phone call will cost you dear. They ask all your details then pass you to someone else who will ask all the same questions again and so taking double the time. I don't feel i was given the best offer.”

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Posted 9 years ago

Dear Mr Allner, Thank you for taking the time to let us know about your experience, I can assure you we do always look to offer our customers the most competitive premiums made available to us. I can also advise that the contact numbers for existing customers all start 03, which will be charged at the same rate as a standard 01 or 02 call. Kind regards, David

Posted 9 years ago

Autonet Insurance is rated 4.5 based on 8,915 reviews