Auxillis Reviews

Name: Auxillis
Rating: 4.37

4.4 Rating 681 Reviews

85 %

of reviewers recommend Auxillis

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4.4

Based on 681 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Auxillis 1 star review on 13th February 2023

Aukse Zalpyte

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Car picked up then hire car arrived short time later . Highly recommend Auxillis, kept us informed about the repairs on my car very helpful guys that delivered the hire car , couldn’t ask for anything else excellent service”

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Posted 2 years ago

“Was told courtesy car would be with us in the morning of date that my car would be taken for repair,car was picked up 8/30am,waited till 12 noon ,phoned the car hire firm was told they new nothing about it and they did not have a car for us and was unlikely i would get one today,as i had a hospital appointment 8/30 the next day for a major opp, there was a heated exchange for about 10 mins,and he still said it was unlikely i would get my car today.Decided to phone your office and explain the situation,on the plus side the lady i spoke to understood the situation and hire car turned up late afternoon, very stressful day for me.Auxillis was good, car hire firm was bad.”

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Posted 2 years ago

“The customer service was brilliant, very friendly and helpful would definitely recommend”

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Posted 2 years ago

“Appalling service. My car was not collected from recovery after a month, many phone calls from me chasing. No updates, lack of communication and failure to provide any service at all.”

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Posted 2 years ago

“Very happy with the service that I received from Auxillis. The hire car was delivered and collected promptly, and the drivers were very helpful & professional. The work completed on my car was excellent. I would highly recommend.”

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Posted 2 years ago

“Staff, very friendly helpful and knowledgeable. Happy to help and try to resolve any queries or problems you may experience. carried out all arrangements made, on time, informing you of any changes, promptly. Would be happy to recommend them”

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Posted 2 years ago

“So happy with the service that I received from Auxillis. From taking delivery of the hire car, to collecting my car following repairs, they were very accommodating. The work completed on my vehicle was of high standard. Would highly recommend!!”

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Posted 2 years ago

“it was super easy claiming and having the car repaired, including a hire car during the repair process”

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Posted 2 years ago

“Firstly I take into account all the hassle involved in sorting out an accident that wasn't my fault. Then I consider what I had to do after Auxillis became involved. Actually, bar driving my car to the repair centre I had next to nothing to do, Auxillis did it all. And they kept me informed every step of the way. It was all easily done and stress free. All thanks to Auxillis and their proactive approach. Many thanks Auxillis.”

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Posted 2 years ago

“Very good swift service”

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Posted 2 years ago

“AVOID . Appalling company , no customer service, completely ignore all emails. Problem ongoing since April 2022, still no update ,no contact, extremely slowwwwww”

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Posted 2 years ago

“Awful company Awful company. I would give them zero stars if I could. If your insurance company ever offers to refer you to Auxillis DON'T DO IT! 1. Their call centres are a waste of time, nothing happens unless you escalate to management and sit with them on the phone until it is done. 2. They organised a Vauxhaul Corsa as a 4x4 replacement for a family holiday with 2 kids and a dog. 3. The garages they recommend are budget outfits, not manufacturer approved, they don't use approved parts, and they do the minimum possible. 4. When I collected the car from the body shop the rear wheel arch trim fell off in my hand. 5. The first time it rained after collecting my car it flooded. When I reported the problem to Auxillis, instead of apologising profusely and undertaking to fix the problem, they sent an inspector out to cover their on backs! Now they have made it my responsibility to prove that the leak was caused by their nominated garage. (Which I have done incidentally, it was a result of poor workmanship and generic parts) 5. It has cost me over £1,000 so far to correct all the problems they caused. Meanwhile the Auxillis complaints team appear to be do nothing. They give themselves 8 weeks just to acknowledge your grievance. All in all it is clear to me now that they are only out to capitalise on the situation. The only winners in this is Auxillis!!! If you read their reviews you will see that I am not alone with this terrible experience. AVOID AT ALL COSTS!”

Helpful Report

Posted 2 years ago

“I would leave 0 stars if possible. Arranged a repair date using Auxillis after being passed to them via Admiral. I called Auxillis 7 days in advance as instructed to arranged the delivery of my courtesy car. I then received a snotty voicemail from someone at Auxillis Southampton at 15:55 the day before my courtesy was due to be delivered to say they needed to speak to me before they could process the courtesy car. I finally managed to get though to them at 11am on the morning the courtesy car was supposed to be delivered, just to be told that they hadn't even identified a car for me to have - never mind planned a delivery date. My car was collected by the garage as planned this morning, which means I now don't have a car and have no idea when one will be provided. I have since spoke to Auxillis head office who apologised and said they saw no reason why the depot hadn't fulfilled the request for a courtesy car was raised over a week ago. They have offered to pay travel expenses in the meantime but given the damage to my car is minor and cosmetic - if I had known I would be left without a car - I would not have used Auxillis.”

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Posted 2 years ago

“I had a hire vehicle earlier this year. In May 2022 I was sent an email stating: “We are pleased to inform you that we have made a full recovery of hire charges from the responsible third party. Please accept this letter as confirmation that we have now closed our file and no further action is required” In August I received an email stating I owed £800+ in charges due to the hire going over the allocated time. I contacted times to try and arrange the vehicle to be picked up and nothing about charges was said. I had even received the above quoted email saying hire charges were fully recovered, they have closed the file and no further action was required. I made a complaint and had a letter back basically stating the charges were justified and apparently they had tried to contact me multiple times. Avoid at all costs. I would rather be without a vehicle. 11% of all reviews being one star speaks volumes. Reference: 59628901”

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Posted 2 years ago

“Absolutley no service. These are the worst. Not even our insurers Direct Line with whom they have the contract for supply could get them to do their job. No car supplied, lots of failed promises from Auxilis. After nearly 3 weeks my car returns tomorrow having been repaired, thankfully I was able to source the use of another car if I had not been able to then Auxilis would have really left me in a hole.”

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Posted 2 years ago

“had a 2 door coupe delivered after i specifically asked for a 4 door as i have a family. the condition of the car was terrible, body work and interior in a bad state and smelled really bad, I refused to drive it. after contacting auxillis via phone and various emails from myself and my insurance company, heard nothing what so ever, no reply to any emails or my formal complaint i put in. stay away from this company, its a disgrace. nearly a week has gone by and still trying to sort a replacement car, STAY AWAY FROM THIS COMPANY. This was the stansted branch.”

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Posted 2 years ago

“The entire journey was excellent from delivery to collection of the hire car.”

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Posted 2 years ago

“Very friendly staff, good customer care service and easy to access all information. I would recommend them.”

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Posted 2 years ago

“My car was badly damaged in a no-fault accident. Admiral recommended Auxillis. The hire car was quick to arrive and is like for like (and some). When my car was written off, this is when the service started to slip. Better processes need to be adopted. The insured not at fault should not be expected to chase the third party (and the scrap yard) directly for payment for the written off vehicle. This is a service that should be provided either by Auxillis or Admiral (as the fully comp insurer)”

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Posted 2 years ago

“Very easy, fuss free and great service.”

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Posted 2 years ago

Auxillis is rated 4.4 based on 681 reviews