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Aviva Reviews

2.0 Rating 603 Reviews
25 %
of reviewers recommend Aviva
2.0
Based on 603 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
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Email:

info@aviva.co.uk

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Aviva 1 star review on 19th June 2024
Anonymous
Aviva 1 star review on 6th June 2024
Anonymous
Aviva 1 star review on 28th May 2024
Anonymous
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
18
Anonymous
Anonymous  // 01/01/2019
Have been with Aviva a number of years every year I check other insurers and can't find a cheaper price for the same cover
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Posted 7 years ago
Very good customer service and attitude
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Posted 7 years ago
I was with "Bupa" Health Insurance for 30 years. I switched to "Aviva" a year ago. It offered the same continued insurance for a lower premium. This year the annual increase rate was much lower than if I had stayed with "Bupa" Being a loyal customer for "Bupa" was not rewarded at annual "Renewals"
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Posted 7 years ago
Our house was just minding it's own business till a car drove into our porch, which is totalled, and the rest of our house is "wonky"! Very long story, but certain employees at AVIVA operate with zero oversight, We were definitely not happy with the agent working on our case, so I asked him for his managers contact info - the AVIVA agent refused to give me his managers info, and said I didn't need to talk to his manager. This infuriates Me - what gives an AVIVA employee the right to be "GOD" wit zero accountability - to our thinking this employee has botched the whole repair, and He seems to think He is not accountable. I have contacted AVIVA's ombudsperson.. We'll see how that goes. I was in business for 40 years with one of the world's largest corporations, and if one of our employees had refused to be accountable .. He would be fired the next day. AVIVA seems fine with these clowns working for them. Very disappointed with AVIVA. Our porch has been demolished now for over 42 days, but this AVIVA agent says that is "normal" .. nothing is normal about AVIVA.
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Posted 7 years ago
Helpful with what i was looking for :)
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Posted 7 years ago
Made me Happy !!!! What a laugh that is what a company. They should be ashamed and be taken to task. Sorry for all their staff. What a lot of S*** they are. Do not insure anything with this company Too long to go into their rubbish they tell you, go elsewhere
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Posted 7 years ago
The worst 'customer service' I have ever experienced from any company ever. Takes a minimum 30 minutes to speak to anyone on the phone, they then can't offer any help. Zero proactivity on Aviva's part to sort out a minor issue. So you have to call back, wait on hold and start again. Something that every other company can handle over the phone in 2 minutes has now taken a month with Aviva and still is nowhere near being resolved. I'm just going round in circles. I am giving serious consideration to making a county court claim to recover my money. If you value your sanity, don't touch Aviva with a bargepole.
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Posted 7 years ago
Tried to take out a policy with Aviva for car insurance. Added experienced driver, but this added over £500 onto premium. Customer service poor when I called to query quote
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Posted 7 years ago
Aviva Customer Service is APPALLING; they employ "box tickers" who do NOT listen to customers and then send out incorrect correspondence. They do not deserve one star as they are a NO STAR COMPANY. I've now made 2 FORMAL COMPLAINTS, in both instances they have sent me a cheque to keep quiet...but here is a snippet of what happened I had to make the first formal complaint last year when I tried to get funds out of my Mother's ISA savings where I had Power Of Attorney (POA) - This was to pay for her nursing care. POA was not enough for Aviva (it is for most other companies) I was made to prove my mother was still alive as I could not provide a current driving licence or passport as my Mother had not driven or travelled for well over 15 years. The whole episode was disgraceful and very upsetting. Paid £75 to keep me quiet. A second formal complaint went in earlier this month. My Mother passed away and all I was doing was advising Aviva of this and asking them to put a joint bond account into my Father's name and to change the nominated bank account for their monthly payment out to my Father's bank account. Easy you would think, in fact NatWest, Legal & General, Phoenix Life and Aldermore handled these requests easily and with compassion. NOT AVIVA....wrong information, compounded by incorrect correspondence it just went on and on and in the end, having phoned them at least 3 times and gone through their dreadful security process, I put in another formal complaint. I even copied in their Group CEO, Mark Wilson, whose address I will give you below to try and explain how bad their Customer Services was..guess what he does not respond to letters addressed to him. This time it was handed to a PR division to respond to me and a £150 to keep me quiet. Here goes - this is the address for their Group CEO - send him your complaints direct until they actually do something about their service. Mr Mark Wilson Group CEO, Aviva plc St Helens 1 Undershaft London EC3P 3DQ Tel 020 7283 2000
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Posted 7 years ago
Just easy service and efficient
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Posted 7 years ago
They were easy to talk to.
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Posted 7 years ago
Absolutely dire company. Still waiting after two months for them to release my pension. The first month was lost when the forgot to send the forms out after I asked for them. A company that I will never deal with again.
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Posted 7 years ago
How your staff deal with customers on the phone poor.worse company we have gone with in twenty years . Don't touch this company with barge pole ,take money no care showed when a problem arises.joke joke run by clown s .
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Posted 7 years ago
Stay away at any cost! This is worst possible insurance company. I have been advised by broker to select a comprehensive cover for 80 pounds a month including cancer care and treatment. After 6 months on the policy I have developed cancer looking lesions on my foot and claim department did not want to accept the claim based on much more medical information required. Their process four handling claims requires several GP appointments and letters before anything will be covered. As far as myself medically qualified concerned, by the time you will be able to make your claim, the cancer will spread everywhere. Therefore I have decided to go with consultant appointment privately and pay myself but cancelled the insurance that cost you around 1000 pounds a year for nonsense cover. I would recommend to stay away from them as they are not proper and provide appealing service and treatment to patients
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Posted 7 years ago
I was having issues with Aviva's online application system but thankfully I got through to Sandy Mckay @ Online Tech support who was sympathetic to my situation and executed an efficient and more than satisfactory resolution. Cheers Sandy
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Posted 8 years ago
completing this review while waiting for a response on the phone. if I hear "your call is important to us" one more time I think i'll explode. Is there actually any one at the end of the line? 20 minutes and waiting.........
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Posted 8 years ago
Incredibly frustrating to deal with. Sent in proof of no claims at least 3 times, didn't process it, then dispite the policy stating I had top no claims Aviva only gave me two year no claims. To top it off they amended my policy and told me that there was an overdue payment that had to pain straight away. Really poor service. I will look elsewhere when it's time to renew.
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Posted 8 years ago
Very expensive and will find any reason to not process your claim. Aviva Home Insurance through Santander. The service was beyond terrible. If there was an excuse for an excuse they would take it to avoid helping me with a claim. I bought a house 2 years ago. An 100 year old house at that. My landing ceiling fell in after several months of looking fairly sketchy. I rang to ask if they would assist in the repairs even with a high excess but they said if the ceiling wasn't brought down by wind, fire or water they would not help. We were paying nearly £40 a month like a mug for what we thought was possibly the most comprehensive policy but sadly £40 seems to be their very basic package. AVOID!
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Posted 8 years ago
If there was a zero star option I would have chosen this. Aviva's administration is apalling and to be honest their management should hang their heads in shame. I had an issue with Aviva over the withdrawal of ISA funds for my elderly mother, who now resides in a care home & has dementia. I have Power of Attorney (POA) already in place with Aviva, so you would think that getting the money out and their administration care would be straightforward. Firstly the paperwork was sent to my father's flat so I got the transaction details a few days later when I went over to my Father (Just as well i do not live a long way from him). I had made it clear to Aviva when asking for the funds to be withdrawn that I was the POA. After getting their paperwork, I duly telephoned, went through their security clearance questions again and asked that the correspondence address be changed to my address. I then spent around 40 minutes on the phone to Customer Services trying to find identification for my mother that would satisfy their needs to tick their boxes so that they were satisfied my mother existed. Even though I am POA, this was not enough for Aviva, they had to tick their boxes. My Mother no longer had a valid passport or driving licence. They finally came up with documentation that would work for them, I did ask if I could speak to the division that looks at documentation and after a 5 minute wait on hold, was told that "they are not customer facing". I duly got the paperwork in place and sent the docs to them with a covering letter, again asking them to make sure that ALL CORRESPONDENCE ONLY CAME TO MY ADDRESS as my Mother was in a care home and had dementia. What they did next, so enraged me...they sent a letter to my mother at her care home to say they had changed her address and that they sent a copy of that letter to her old address (to this day I can only guess where this copy went). I was so angry at this that I put in a formal complaint over the phone (having again gone thorugh their security questions). I got a consilitary letter. I also sent a long letter to Mr Mark Wilson, their Group CEO just explaining how bad their admin was. He never responded. Finally I went to visit my Mother at her home last week and guess what... they sent another letter to my mother, this time advising the amount that had been withdrawn. They must employ robots, who cannot read and if they can read they cannot carry out instructions. I am apalled at their service.
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Posted 8 years ago
Tried to get a claim through them. Very poor service. Bad communication. Has been 6 months and nothing sorted out. Had to shout at someone just to get them to do their job. I hate confrontation and first time I have ever done it on the phone but I could not take anymore of their lying. Eventually they admitted their staff had been incompetent. No one should ever go with this company. Never before in my life have I ever dealt with such useless people.
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Posted 9 years ago
Aviva is rated 2.0 based on 603 reviews