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Aviva Reviews

2.0 Rating 603 Reviews
25 %
of reviewers recommend Aviva
2.0
Based on 603 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
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info@aviva.co.uk

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Aviva 1 star review on 19th June 2024
Anonymous
Aviva 1 star review on 6th June 2024
Anonymous
Aviva 1 star review on 28th May 2024
Anonymous
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
18
Anonymous
Anonymous  // 01/01/2019
This company is truly awful. AVOID AVOID AVOID if you would like to keep your sanity. Extremely poor customer service. I thought this was a brand you could trust, but i sure got that wrong. In 2022, if a company is still providing such diabolical customer service like this, they actually deserve to go bust. How on earth AVIVA get away with this i will never know. Disgusting!
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Posted 2 years ago
Couldn’t find how to pay them so I don’t know if I am insured or not site is good up to this point
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Posted 2 years ago
After the five day cover lapsed the quote was more than 4 times the one I got from confused.com
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Posted 2 years ago
Chris Soulsby of All Trades handled my claim when a tree came down through the greenhouse and the garage door. Nothing was too much trouble. Everything was completed to perfection and kindly and professionally. Excellent job and thank you Chris
Aviva 5 star review on 15th June 2022
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Posted 2 years ago
Agree with so many comments in here. Terrible company. Customer service terrible. VERY slow to do anything. Please do not use thus company. You will thank me.
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Posted 2 years ago
Dreadful company and dreadful customer service
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Posted 2 years ago
Their online portal allows you to view and update your policy details instantly, their communications are clear and easy to follow, overall i've had a streamlined experience using their service and i would recommend them for house insurance.
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Posted 2 years ago
Wanted some preemptive counselling for my nine year old. Have been with them for nearly a year and no need to claim. They talked me round in circles and did absolutely everything they could not to help the child. Absolutely disgusted by them. Have left immediately. I just want health security for my family and am willing to pay yet I've just spent hours on the phone fighting for my daughter to no avail. Worse support that the poor NHS. At least the NHS Has its heart in the right place. I repeat: disgusting.
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Posted 2 years ago
I will now be reporting Aviva , my renewal insurance is due in June i have eight years no claims with Aviva , but they decided to add on another £62.65 for the new renewal , with eight years no claims it should be going down not up ! They could not give me a reason as to why it had increased by that much .only refered to parts and my postcode , speaking with a someone today advised me to report them and said they have a code of practice to follow
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Posted 2 years ago
Aviva is a total rip off they charge customers beyond limit and the service they provide is the poorest I have ever received from any insurance company, please shop around for better companies and better rates before you get into this mess. I trusted Aviva for three years but I was completely wrong and should have listened to my friends not to insure my cars with Aviva, not only the prices are exorbitantly high but the customer service is so poor and incompetent they don't really care, when I met with an accident I called registered my claim which was not even registered and and was given assurance that they'll be in touch, after which I received a letter from the other party solicitors making a claim only to find out my claim wasn't registered after I called Aviva back I was told that somehow my claim hasn't been registered all they did was apologise over the phone. the worst was yet to come they sent my car to a body shop for repairs saying its Audi Recognised but my car came back worse then I could even imagine the interiors were shabby I had to clean the car myself at home and sanitise it, it was sent back again and it got even worse there was blemishes and dinks and chips put on my car and all swirl marks. I'm completed disappointed my car use to be gleaming before it went for repairs. I have now requested to send my car to a proper Audi centre and get it done again but I'm told it will at least take 8 weeks to prove that the body shop is responsible for doing so even after providing with pictures. so if you ever wanna waste your money then think twice before insuring your car with Aviva, I have finally got a new insurer which is £1200 cheaper the Aviva. even their home insurance is twice the amount to what I found out in the market
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Posted 2 years ago
Site easy to navigate.
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Posted 2 years ago
Avoid like the plague….. don’t waste your money…. Lies, lies lies, fibbed off…. Ongoing since February!!! Fully comp what a joke! Heartless company and do nothing to help! Reporting to government bodies, serious breach of contract! Don’t go through this company! Con artists and really don’t care about the consumer!
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Posted 2 years ago
Aviva is not trustable. Even their policy covers storm damage they refused to pay for it. Their way to talk to client is not respectful. If you have to chose an insurer avoid them.
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Posted 2 years ago
DO NOT INSURE YOUR VEHICLE OR ANYTHING ELSE WITH AVIVA, if you do and have to make a claim your health and well being will head south after the first 2/3 calls. Two weeks after my accident AVIVA are still unable to provide me with a courtesy car/hire car. I did make a suggestion, to get me mobile, that i would put a vehicle that i have SORNED back on the road. AVIVA agreed to pay for the MOT and road tax and add it to my insurance...yes there is a BUT!! Two hours later they called back to inform me that one of their own advisors had misled me (not for the first time i might add) and they would not be paying for the MOT etc - CLOWNS!! I have been constantly lied to, spoken down to, brushed off every time i call. This company is the most incompetent i have ever encountered and will NEVER use them or any of their offshoots ever, ever, again. To any potential customers - GO ELSEWHERE for your insurance needs as this lot will treat you with utter contempt - you have been warned.
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Posted 2 years ago
Easy to buy
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Posted 2 years ago
State one thing in a letter do complete opposite
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Posted 2 years ago
just spoken to operator linda scark re motor insurance ...a first class person to deal with ...polite and patient excellent result ...thank you
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Posted 2 years ago
If you have a household claim you deal with Sedgwick not Aviva and both are as dire as each other.
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Posted 2 years ago
i canceled my follow on insurance on there website 5 times and they still went and put it through and have sent me a letter demanding i pay the first month £30.86 and an extra £38.00 administration charge, and if i dont pay it they are sending the bailiffs, and i filled 5 cancelation forms weeks before it was due,scum robbers.
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Posted 2 years ago
Had a minor claim for fallen roof tiles during the big storm. I had already renewed my policy for another year and paid the premium in full and they sent me a letter a few days after saying they would be increasing my insurance because I had a storm claim despite that I had already renewed/paid the policy for another year!! They did not tell me how much more I would have to pay so I contacted them and they MORE THAN DOUBLED my premium to almost £500 for a 3-bed semi. Their staff is patronizing and unhelpful. They get pure joy from treating loyal customers badly. I am now with another major insurer for 60% less than what Aviva wanted with more extras. Shop around and don't stay with an insurer who fleeces its customers!
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Posted 2 years ago
Aviva is rated 2.0 based on 603 reviews