AX Paris Reviews

Name: AX Paris
Address: Unit 3, Trafalgar Business Park, Broughton Lane, Manchester
Rating: 1.18

1.2 Rating 299 Reviews

3 %

of reviewers recommend AX Paris

1.2

Based on 299 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About AX Paris:

AX Paris is a fun, fashionable, affordable women’s brand, best known for its New Look, House of Fraser and Debenhams concessions. Axparis.co.uk provides great looks and sizzling celebrity style fashion brands with a wide range of affordable casual and eveningwear to suit every occasion. From body-cons, bodysuits shift and smock dresses to winter woolies and faux fur customers can get a bargain starting from just £15.

Visit Website

Phone:

0161 835 1419

Email:

Sales@axparis.co.uk

Location:

Unit 3, Trafalgar Business Park, Broughton Lane
Manchester
M8 9TZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t work out how to return without access to printer wish I had read reviews before ordering x”

Helpful Report

Posted 1 year ago

“I'm another stung on return to AX Paris dont use them”

Helpful Report

Posted 1 year ago

“Absolute scam artists Absolute scam artists. Placed an order last January. Quality of the clothes is shocking, don’t look like pictures, complete waste of money. Couldn’t return due to having Covid so ended up with a voucher. Spent over a year trying to use the voucher, every time receiving appalling, poor fitting clothes. Absolute scam having to pay £4.95 for returns every time. Basically over £140 straight down the drain. Customer service reps are as helpful as a chocolate tea pot. I suggest you avoid like the plague.”

Helpful Report

Posted 1 year ago

“If I could leave 0 I would......there is no free return false advertisement. The quality is poor......never would I purchase from the company, I wish I had read reviews first. I'm stuck with a blazer I don't like, no point returning they will take more money from me or I won't receive the refund”

Helpful Report

Posted 1 year ago

“If you need to return an item be prepared to have to pay for the delivery back to them and then have them take over £8 off your refund for the return. No reply’s through email either.”

Helpful Report

Posted 1 year ago

“I would put zero if I could. This is an awful company to deal with for online shopping. I ordered a longline gilet, I checked the sizing online. The item came and it was too small & not the size indicated, they have sizing issues for starters. Then, they charge you for delivery, which matches other online retailers, BUT they charge you for shipping back at quite a cost via the post office AND for shipping another item to replace, should you choose to order another size ( which, of course, I didn't) I have spent almost £10 in shipping and have no item of clothing !!! It's not the way other retailers do it. When I approached customer services, they regurgitate the same message and showed no customer care whatsoever. Please don't buy from them or you just may be well out of pocket like me.”

Helpful Report

Posted 1 year ago

“Ordered a new coat for my wife for Christmas- arrived damaged (this happens, so no major drama). Ordered her another one so it didn't go out of stock while the other one goes back and its got exactly the same damage! They are then claiming itll take between 14 and 21 days to refund me. AVOID!”

Helpful Report

Posted 1 year ago

“Avoid like the plague Ordered 2 dresses, 4 weeks ago They have never arrived but AX paris will not refund my money. I will take legal advice as they have my money and I have no goods”

Helpful Report

Posted 1 year ago

“Returns!! Where is my refund?? Never again!”

Helpful Report

Posted 1 year ago

“Do not order from this company. What a rip off it cost £12 to return one item that was genuinely too big for my daughter. It hadn't been worn and was returned in perfect condition it is absolutely disgusting will never order from them again.”

Helpful Report

Posted 2 years ago

“Wish I'd have read the reviews before i made a purchased, like everyone is saying to send your item back at such a highly cost is an absolute joke, i ordered a dress and its nothing like the video i seen on tik tok, was to short in length and im only 5ft 2, the sleeves are way to long and the material is so cheap looking, as its not any fault of my own so why is it costing £14 to return.my first and last time I will order anything from this robbing company should be ashamed!!!!!”

Helpful Report

Posted 2 years ago

“This is the worst experience ever dont buy from them I returned to jumpsuits over 14 days they have still not processed my refund instead they have asked me to describe what I returned what items , postal label which I sent , now they want a receipt which I didn’t get as I downloaded the label I have had to send about 8 emails and still not had my refund they are con artists”

Helpful Report

Posted 2 years ago

“Decided to return not ordered wasn’t happy with it… cost me £5.55 plus their p&p and admin fee so cost me over £12 !!!! Will never order again from these people joke”

Helpful Report

Posted 2 years ago

“I ordered a coat the material was cheap and not nice so i returned it. I was charged £4.50 for delivery to me then they deducted £9.50 from my refund to send it back so nearly double the postage for the return that doesnt make sense. So a total of £14 in postage costs i will never order from this company again.”

Helpful Report

Posted 2 years ago

“Really bad customer service and returns policy. Do not use their returns label as they will charge you actually more than the cost of postage.”

Helpful Report

Posted 2 years ago

“Been stung like others with the delivery / returns policy. Will not use again.”

Helpful Report

Posted 2 years ago

“Item wasn't right for me which happens when ordering online so not complaining about that. However return cost is ridiculous - more than the delivery charge. 3.95 delivery and 4.95 return! I've had some lovely items from them so never had to return previously. This was a shock compared to every other online company I use! I won't buy again due to this”

Helpful Report

Posted 2 years ago

“Sent my dress back in september. Still waiting for reply. You said you would sort it out. I have got £48 coming from klarna today. If i knew this I would of kept the dress and sell it myself. Very bad service!!!!!! Dont you know times are very hard bow. Wont be buying from this website again!!!”

Helpful Report

Posted 2 years ago

“Why is it made so hard to return an item and why do I need to pay return cost and you sent the wrong item.will not be ordering form you again . Can't even get on your return page”

Helpful Report

Posted 2 years ago

“Thought I read returns were free would never order again from AX Paris”

Helpful Report

Posted 2 years ago

AX Paris is rated 1.2 based on 299 reviews