B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.20

2.2 Rating 2,544 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,544 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

Write Your review

Tell us how B&Q made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Joan Kennedy

ANON

Keith Atkinson

B&Q 1 star review on 11th September 2024

Swarn

112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just collected last of tiles, tried to sort on line as hadn’t got all I required at one store. The stores team at the Sutton in Ashfield branch telephone other stores and managed to hold them until we arrived to collect. Excellent service, happy customers thank you”

Helpful Report

Posted 3 years ago

“B&Q was the most unpleasant, disappointing and terrible experience ever when shopping online. Firstly, the store processed an order, made me pay for it and only after they messaged me saying that the items were out of stock. Secondly, once I tried to pay with my debit card and the website couldn’t process it, I finished paying via Paypal. My surprise was that they charged me twice. The paypal that was the confirmed one, they processed a refund but the other one, I had to contact my bank, get details and pass them the info to have this cancelled. Basically, I paid twice for an order with items that were out of stock and have to wait for a week to have my money back only because the store is the most disorganised and unprofessional I saw in my life. Never, never more.”

Helpful Report

Posted 3 years ago

“Really Bad customer service. Tried to add to my delivery address my company name because there is a few companies in the same postcode, and they don't let me do it.”

Helpful Report

Posted 3 years ago

“I made a purchase at B&Q Swansea on Tuesday and was served by a lovely girl called Tirion. We had a chat as she put my items through the checkout. I have been to other DIY and the checkout staff didn't even say thank you.”

Helpful Report

Posted 3 years ago

“If i could give a 0 I would, brought a kichen from B&Q, absolute worst experience ever, everything they did was wrong start to finish, we had to wrip all the splash back down as it reacted and still have had no apology, i dnt know how they get aa much business as they do non of the staff have a clue waste of time”

Helpful Report

Posted 3 years ago

“I was served by a lovely lady called Amarjit at B&Q Slough. She was very patient,kind and helpful. Lovely customer service. She's a great employee who is an absolute credit to the company and its reputation.”

Helpful Report

Posted 3 years ago

“Great service at Salisbury B&Q, needed a paint mixed but no base available, The lovely Lisa telephoned when it was in and kept to one side for me. Then Nicky with the amazing coloured hair, served me with a smile albeit under a mask. Well done Salisbury.”

Helpful Report

Posted 3 years ago

“Experienced great customer service. I was served by Mark who was efficient and polite. But Laura the assistant manager was so helpful and kind. I had a lot of shopping with me she took my hanging basket and walked with me to my car. This was customer service above and beyond amazing I will visit again soon”

Helpful Report

Posted 3 years ago

“Grimsby 1204 store, excellent customer service by Emmett and the store manager. They sold me the last table on display even though they were in there right to say no, absolutely fantastic service thank you. Mr John cowling”

Helpful Report

Posted 3 years ago

“the staff have no idea customer service are as bad the quality of products has fallen I thought wicks were bad hard to say who is worse to be honest don't go to either anymore both are shocking”

Helpful Report

Posted 3 years ago

“I would like to say a great big thank you to Shelagh in the kitchen department for her help. Customer service was hopeless & she came to our rescue spending the last year trying to get us cupboard doors we needed ( covid didn't help!) At last we have our problem resolved thanks to Shelagh; helpful, friendly she never gave up! A great big thank you x”

Helpful Report

Posted 3 years ago

“I went to the main Leicester store 31/5/2021 and when at the till I realised I had not bought enough of something to get the discount and Kylie who was serving me was brilliant. She took my shopping to one side and told me to go and get the other items. Just nice to have someone that happy to help instead of the only too common ‘computer says no’ response”

Helpful Report

Posted 3 years ago

“Paid for a kitchen and installation but B&Q didn’t bother to book a fitter. They only told me they couldn’t fit it after delivering the units in late April. They gave me 90 minutes to either cancel or find my own fitter, or accept a new installation dat in November. I’ve been battling with their incompetent escalated complaint a team ever since...latest joke is that they sent a cheque for part payment of the refund and it bounced.”

Helpful Report

Posted 3 years ago

“I went to B&Q in Basildon pips hill branch for a little project in mind as l am disabled and can’t do much. I could not fault anyone with their support and help towards me. Especially James at the Garden section and Kim at the customer service . Thank you so much again for your kindness and support , it is very much appreciated.”

Helpful Report

Posted 3 years ago

“I went to shop in Watford a d was served by a young lady called nazneen. I explained that I was in need of some bathroom shower rail holder and also some plugs. She very kindly took me to the aisles. It makes me very happy to see young people who are so polite and helpful. Well done! I was just a bit sad when I got to the tills to find out that seating for the staff had been removed or wasnt available anymore. I felt this is ver harsh on the wellbeing of the staff when most retail places have seating.i would urge the managers to consider this suggestion. Happy and healthy staff will serve public better than tired staff. Thank you.”

Helpful Report

Posted 3 years ago

“I ordered the Form Contor drawer storage unit online as I desperately needed some storage for my newborn baby’s clothes.....they arrived with no packaging whatsoever and absolutely filthy dirty. It had been raining so there were puddles inside the drawers. Not a great experience ordering from B&Q and I doubt I’ll do so again.”

Helpful Report

Posted 3 years ago

“I ordered a planter for my daughters birthday to collect it the next day .within 30 ,minutes I had a phoncall to say it was not in stock. I was clearly disappointed as I just paid £50 . I said preferably I would like my refund immediately and the response i got was a correction on how I pronounced the word preferably . And then a thankyou for my attitude . I was upset about being told the item was out of stock but I certainly did not have an attitude and now I'm left wondering whether or not I will get my refund. There was no apology at all for the inconvenience of this and I don't see why I have to wait 7 days for a refund . I will not be shopping in b and q again.”

Helpful Report

Posted 3 years ago

“It seems that B&Q do not accept criticism. I recently purchased a Colours Green & natural Coir Door mat (L)0.6m (W)0.4m from my local store. I found that it bows very easily and creates a potential trip hazard. I have twice tried to leave a review raising my concerns and both have been rejected as shown below. "Hi xxxx, We’ve been unable to publish your review as it doesn't meet our guidelines. However, you're welcome to re-submit a review after checking our guidelines . Submit a new review Thank you, B&Q Online Team Good idea but poor quality The design is good as it allows water and muck to fall through so doesn’t get waterlogged like some mats. The mat is let down by the weak retaining wire system which allows the mat to bend up around the sides when used and then releases the coir mat strips. This creates a trip hazard. Turning the mat over gets it flat for a few more treads. I have tried to bend the frame back over the strips, but don’t think it will last more than a day or two. It needs cable ties or similar to hold it together. If I had the receipt I would take it back." Obviously they don't want to publish negative comments about their products!”

Helpful Report

Posted 3 years ago

“I visited B&Q in Cwmbran for a new kitchen and was served by Matthew Hagland. His customer service was exceptional, he was very knowledgeable, pleasant, approachable and nothing seemed to much trouble. I had visited other kitchen suppliers but due to Matthew’s service I ordered with B&Q. This store should be proud to have such a valuable member of staff, which you don’t see enough of these days. 5* service.”

Helpful Report

Posted 3 years ago

“Great service went to b and q limerick needed help with a power washer staff were very helpful manager explained everything in great detail should me what hose to get and connections 😀 👍”

Helpful Report

Posted 3 years ago

B&Q is rated 2.2 based on 2,544 reviews