B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.20

2.2 Rating 2,570 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,570 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had our kitchen fitted by a kitchen fitter called Rob Davies. The kitchen was designed for us by Mike based upon the units we had asked for. The 3d cad drawing was prsented to us for approval, which we did. I would like to say that we took about 12 months deciding on outlet and style before buying our Cooke & Lewis kitchen. Nothing was too much trouble and we received a few visits by the designer and the fitter before agreeing a build date. The work carried out by our selves was as follows:- removal of all old wall tiles, removal of floorcovering and the removal of the old kitchen units. The walls were chased out and back boxes and cable installed by myself to accomodate extra sockets. The walls and ceiling were then skimmed by two great plasterers in one very long day. The kitchen was then fitted by Rob (not Bob) within the two week allocated period. From start to finish the kichen took about 3 months. This was our choice. We lived on microwaveable foods and sandwhiches in our lounge diner. The kitchen had been stripped of all white goods and were in our lounge/diner and entrance hall. We bought our high level double oven and hob, plus a new fridge and freezer from Curry's which were all duly fitted. Our old washing machine and tumble drier were fitted by Rob. ( we kept the old machines as they are the size of cement mixers). As these two item were outsize we had to buy wider than normal solid wood work tops. these were cut to size and fitted by Rob and a sink unit built around the one worktop to house the sink and hide the w/m and t/d. The doors and Plinth are easily removable for machine removal. All in all I think that we had a good team all round ,with special thanks to Rob. Alan Brown Swansea”

Helpful Report

Posted 9 years ago

“I received some of the best customer service from Sam in the b&q warehouse in Sunderland, I have never been in a shop where they have went all the way round with you and helped you pick what you need and explained how to do it! Definatly need more people like this working in our shops! I will be shopping there again and that's thanks to him!”

Helpful Report

Posted 9 years ago

“Thanks to Donna, Jonathan and Lynn who this weekend between them arranged for a roll of mesh (not in stock at leigh for the last 3 weeks), to be brought from Warrington B&Q to make up the amount I needed to finish a job. Thanks again, John Rigby.”

Helpful Report

Posted 9 years ago

“Sheffield Darnall branch had great service from the team there who gave me advice, got the product I wanted in stock and have a useful saw machine”

Helpful Report

Posted 9 years ago

“I've ordered full kitchen and full bathroom plus garden equipment for fort Kinnaird store Edinburgh. My order was done over the phone I have never had a problem with BNQ and always found the staff very helpful :) anything I needed changed or returned there would be no ifs or buts... it was done.... Would like to give a big thank you to Jordon from customer service who I placed my order with today 14/05/15 he was extremely helpful and very polite on the phone...well done :) Louise from Edinburgh :)”

Helpful Report

Posted 9 years ago

“Samantha at Luton branch very. Knowledgeable and helpful and customer oriented well done”

Helpful Report

Posted 9 years ago

“After purchasering our garden furniture from Leigh's b&q store, I would like to give a big thank you to Janet and Liam, for all their help they gave us. Thanks.”

Helpful Report

Posted 9 years ago

“We were served By Gwen today at Holywood B&Q. My mother had forgotten her glasses and found her to be most helpful in getting the product required. Many thanks Mr & Mrs Campbell.”

Helpful Report

Posted 9 years ago

“My partner was so impressed with a B&Q employee he needed to leave a review on him. Name of employee is Krishna Wynn-Jones at the Rhyl B&Q Store, a very helpful, attentive, knowledgeable person a real credit to the Store in Rhyl. Helped Tremendously with our query. Would Highly Recommend him.”

Helpful Report

Posted 10 years ago

“Ordered a product online at 5:50 for collection the next day after 12. Got a call at 9:05 the following day to say the product was ready for collection. First class service on this, it is a pitty other places don't do it as good.”

Helpful Report

Posted 10 years ago

“i was most impressed with b&q, I ordered on line a greenhouse on sunday 29th march 2015 they phoned me on wednesday 1st april to say it's been delivered on thursday 2nd april how quick was that? even though it said it would be delivered within 7 working days excluding saturday & sunday & the delivery driver was very golly. Lisa, kidderminster”

Helpful Report

Posted 10 years ago

“Just wanted to say how very satisfied I was with a telephone enquiry I made today to the Beeston Ring Road, Leeds B & Q store (Saturday 28 March 2015) when I spoke to Shafiq. He was very helpful as I was enquiring about an item I had been looking for, for some time. I had checked the B & Q website to see if this particular item was sold and all I could find was a pack of 12, costing £50. I only wanted to purchase 2 or 3 bottles of bio ethanol oil for a bio ethanol fire we had recently inherited when we just moved house. Shafiq managed to find me this product (which is not listed on the B & Q website). He had to put me on hold twice whilst he enquired for me - and gave me the Product Number. He told me to ring my local store and give them this number, just to make sure they had it in stock. It was very reasonably priced and worked out cheaper than having to buy 12 bottles for £50, so........... Thank you Shafiq. Jenny”

Helpful Report

Posted 10 years ago

“B&Q Motherwell, dealt with a guy called Ricky. I was in the store myself looking for numerous items for decorating my first home alone. I had no clue what I needed just a very vague list. Ricky was a great help and ensured I had everything I needed with no hard sales pitch very friendly and pointed out items he has used himself which were good quality but at more reasonable prices. Great service. Thank you.”

Helpful Report

Posted 10 years ago

“We went to B&Q Loughborough store late on Saturday afternoon, 21/03/2015, looking for some paint that we had purchased several years previously. We just wanted to touch up a few doors and walls, and sadly they did not have some of the paint colours still in stock. We approached the lady behind the paint mixing counter to ask for some assistance. Her name was Jan and she was extremely knowledgeable about all make of paint and what was where on the shelves. She was able to tell us which paint colours were still available and helped us to find a suitable replacement. You only had to tell her the colour you were looking for and she would say "that is by Dulux or Crown.... it hasn't be available for a certain number of years .." etc. She certainly has a wealth of experience about her department and the products that are stocked and have gone out of production. She was a very pleasant and cheerful lady. We can't praise her highly enough. My husband and I certainly enjoyed the shopping experience because of Jan's help and we hope that this review is passed on to the appropriate person.”

Helpful Report

Posted 10 years ago

“I went into the peterborough store just to look at the floor tiles and a very helpful young lady called Juliane assisted me, I have got to say she was very pleasant and helpful, when I asked questions she seemed very knowledgable and I have got to say that this day and age customer service is very important so for someone so young she could teach the older ones a thing or too about how to treat a customer, thanks for all your help Juliane you went above and beyond with your customer service. Mrs Reid.”

Helpful Report

Posted 10 years ago

“I had ordered a b&q kitchen and the delivery service I received was exceptional. The two men (which I believe to be Adam and Andy from Cardiff) couldn't have been more helpful. Having updates throughout the day letting me know when exactly they would arrive. The items were carried more than 200 yards to my garage due to lack of parking for their lorry, which seemed like no hassle for them at all. Very pleased!!”

Helpful Report

Posted 10 years ago

“On reading the B&Q reviews, in general, lack of staff within the warehouses seems to be a common problem regardless of store location. That said, we took the plunge and ordered a kitchen, including fitting services from our local Blackpool store. We were not disappointed. The Homefit team were excellent and the majority of the kitchen showroom staff at Blackpool were extremely helpful (Dan and Mike to be specific). The fitters, Ian and his sidekick were extremely professional and carried out an excellent job in both removing and fitting our kitchen, utility and cloakroom. All in all, I can thoroughly recommend the Blackpool area Homefit team and the staff members outlined above.”

Helpful Report

Posted 10 years ago

“Always have great products and although you may have to wait for staff as these seem to be in short supply, suppose has something to do with customers wanting lower prices so less profit margin! Always have had a good experience”

Helpful Report

Posted 10 years ago

“Went to B&Q Darnall store as the Sheffield Queens could not be bothered or interested in helping me. The service I received there was fab!”

Helpful Report

Posted 10 years ago

“I got a great service from Linda Kennedy yesterday was very friendly and gave v good customer service and I got a disc card too ! Great!”

Helpful Report

Posted 10 years ago

B&Q is rated 2.2 based on 2,570 reviews