B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.20

2.2 Rating 2,543 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,543 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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Joan Kennedy

ANON

Keith Atkinson

B&Q 1 star review on 11th September 2024

Swarn

112

Anonymous

Anonymous // 01/01/2019

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“The Greenwich branch is a disgrace in terms of customers service. Called for a bathroom design and was asked to come u without appointment. On getting there, I spent 2hours before one of the bathroom design specialist came forward to attend to me. But wait a minute that was my thought. Actually she came forward to let me know that they are all busy and can’t attend to me anymore. One of the staff asked I send her an email with my inspiration and I gave her all my measurements. Sent her an email and since then have sent a follow up email and have called the shop severally and they kept saying the a specialist will call me in a few hours. It’s been 2 days yet nothing. You would think they don’t care about the sale. I honestly regret opting for b and q. Next time I will do all to avoid them.”

Helpful Report

Posted 2 years ago

“AVOID AVOID AVOID...... SHOCKING EXPERINCE FROM START, STILL WAITING FOR REFUND FROM TRAFFORD Store, AVOID AT ALL COST!!!!!”

Helpful Report

Posted 2 years ago

“I had a problem with my cabinet tv , miss a piece and I didn't know what to do. I asked at John show rooms and he gave me a wonderful idea to replace or fix the piece.. Amazing guy..”

Helpful Report

Posted 2 years ago

“We are a company located in South Wells. We are a limited company and we fit in bathrooms and kitchens for BQ for a very long time every job. We had a problem because BQ did not design the project correctly. We have now sadly left BQ. We wrote numerous complaints to the CEO. He did not get back to us. Neither did the area manager we contract for various companies and we have 100% feedback on our installations but the negativity is all to do with BQ because they cannot provide the items correctly or design the project correctly. They are amateurs working at the show rooms and I feel sorry for them. It is with sad news that we no longer contract for BQ. So if you buy a kitchen or bathroom from these and you want it fitted, please don’t hesitate to contact us MC Carpentry, Joinery LTD 07462317888. Contact me anytime Mike references available on request.”

Helpful Report

Posted 2 years ago

“Shocking customer service! 7 doors costing £295, had 2 hung, but other 5 damaged, no others in stock until 3rd November. We were offered £80 to keep said damaged doors. Paid £100 for a carpenter but had to send him away until we'd sorted things out. Emailed, phoned, no one wants to know. Still no further forward a week later and have no doors on 5 rooms!”

Helpful Report

Posted 2 years ago

“A joke of a company. B & Q Customer Service no longer exists. They used to be a reliable company to buy from. Be careful when buying via their website as it is likely you will be receiving your goods from a third party Market Trader. B & Q don't want to know if something goes wrong, you have to deal direct with the Market Trader. When the MT does not respond, you are on your own! B & Q just don't care. Disgraceful.”

Helpful Report

Posted 2 years ago

“An absolute disgrace of a company! Wish i had taken out a finance plan with Wicks instead to renovate my home. Half the items were out of stock so i had to choose something else. Customer service team were incompetent and don't provide any help at all! When we experienced delays with the flooring (which was actually paid for and not on Finance unlike our bathroom furniture) they told us that it will be delivered the next day - the flooring did not arrive the next day! We called them again and same thing, they said it will be delivered today. Everyone in the customer service team will tell you what you want to hear but cannot actually solve an issue. They don't offer any incentive to their customers either for all the inconvenience they caused us after spending literally thousands of pounds with them! Never shopping with these morons again! Train your staff!”

Helpful Report

Posted 2 years ago

“Their parking operator is a shame. I used the B&Q hourly van transport bulky goods and leave my own car in the car park for a bit over 2 hours. During checkout, I told the lady at the till that I need to park my car for more than two hours – she agreed and asked me to write my car registration number on a piece of paper. But after two weeks a PCN came demanding £60 for parking overtime, appealed but the parking operator insist they care nothing but the money even though we didn’t dispute the fact that I am a genuine customer. B&Q customer service is also hopeless and provided no help at all.”

Helpful Report

Posted 2 years ago

“Don't buy a kitchen from b and q the most stressful time ever.. Everything went wrong.. Measured wrong.. Most things had to be cut down.. It took nearly 3 weeks to fit.. Had to go back to the store a few times.. Double orders were sent.. Dint in the work tops.. Don't do it guys.. So much hassle.. Plastic was left on.. So couldn't pull it of propley.. Time snd time again we had to ring up...”

Helpful Report

Posted 2 years ago

“I bought three wardrobes from B and Q (online) on 3-9-2022 and on 7-9-2022 I received a message to say that the delivery has been scheduled on Thursday 8-9-2022 so I called the head office to arrange the items to be delivered on Saturday as I’m working and there isn’t anybody home to collect them and as they are big items they can’t leave it by the door. After that I called again on 12-9-2022 at 10:30 am and spoke to Holly to ask when my items deliver and can they arrange them to be delivered on Saturday and I explained to her again that there isn’t anybody home to collect them. She informed that she will contact the delivery team and come back to me and as I didn’t her from her I called again on Tuesday and spoke to Mark and I explained the issue to him and he informed me that he changed the delivery to Saturday 24-8-2022 but on Thursday 22–9-2022 I had a voice message from Holly to say that my delivery will on Thursday 22-2022 so I called again on 22-9-2022 at 8:30 am and spoke to Lee one of the delivery teams and I explained the situation and he informed me that he changed the delivery date to Saturday 1-10-2022. I was happy that I’m going to receive my items on Saturday but yet again on 1-10-2022 I didn’t received them so I called the complain teams on 1-10-2022 at 13:34 pm and spoke to Kevin and explained the situation and he put me on hold and spoke to the delivery team and they informed him that they sent the items back to the depo and head office don’t know when are they going to receive the items.Kelvin informed me that as they items are they online they don’t know if they still have the items, therefore I decided to ask for a refund and he did refund me. I’m really sad and disappointed that such a big company treat their customers like this way. They don’t have any communication between the head office and delivery teams and I was in the middle. I would never ever buy anything from B &Q again and I hope the managers train their employers on how to communicate with the delivery teams. Believe don’t waste your time and buy from them, go somewhere else when the company treat their customers good.”

Helpful Report

Posted 2 years ago

“If I could leave 0 stars I would. Absolutey disgraceful and inept delivery service. After being told only this morning, my delivery day, that actually i would be required to take another day off another week to receive the 2nd half of my order, I’ve waited for 6 hours past my estimated delivery time before calling up wondering where the product was. Only to be told they forgot to load it!! After being told so many times, including a phone call yesterday evening, that I HAD to be at home to receive delivery today. Genuinely disgraceful. Will never EVER order from this company of incompetant personel again, and I would advise the same to whoever has the misfortune to stumble upon anything they deem decent on their web pages. Do not be fooled by their big high street name. Pay a little extra and be looked after by someone like John Lewis instead. For info, it was not a small order either, but thousands of pounds worth.”

Helpful Report

Posted 2 years ago

“After ordering on a Monday and having a delivery date set for the Tuesday, it all turned sour from there. Customer service is shocking with in store delivery promises coming and going. The Stores, and central, customer services are grim, the in store customer services are a circus, by the way, my delivery, which is very urgent, has been lost and a new delivery set for Friday PM. What a joke, I live 5 mins from the store, items are too big even for a people carrier hence the delivery. Never again. Shame on you B&Q.”

Helpful Report

Posted 2 years ago

“X3 failed delivery dates and when our delivery eventually came it was all damaged, scratched and broken. Spoken and attempted to speak to customer services on many occasions about all our ongoing issues but no resolution. Sad when a company is large enough to not be bothered with sorting customer issues”

B&Q 1 star review on 21st September 2022

Helpful Report

Posted 2 years ago

“We were buying paint at B&Q Chester today. A young man named Beatty served us and frankly he was really excellent. Beatty was funny and very informative at the same .We learned a lot about paint mixing ! Well done Beatty you will go far in life and B&Q are very lucky to have you. Thankyou.”

Helpful Report

Posted 2 years ago

“Can’t praise the staff at St. Helens kitchen showrooms highly enough. Jamie, Leah, Mitch and Sam, they have gone above and beyond, always polite, professional and courteous. They are a credit to B and Q, once again thank you so much for all your assistance.”

Helpful Report

Posted 2 years ago

“James from kitchen and bathroom section at Lincoln B&Q was amazingly helpful! Nothing was too much trouble. He helped us choose the right built in toilet, the worktop for above and the matching white trims for the edges. He goes above and beyond and knows his stuff, which is extremely hard to come across from staff members in shops nowadays! Thanks again James for making our trip stress free!”

Helpful Report

Posted 2 years ago

“Worse shop ever is edge lane B & Q, Liverpool by brother bought he’s house stripped it bought everything out of the B & Q, but the security we have noticed bait an argument we noticed every time he walks up to the young employees they all laugh, the security comes over stairs at you awaiting for you all young staff staring awaiting baited then I spoke to manager who also thought it was funny never again I will go else were.”

Helpful Report

Posted 2 years ago

“Customer service in B & Q Leigh was excellent. A staff member called Colin was so helpful and knowledgeable. Nothing was too much trouble including helping to load my car with heavy items.”

Helpful Report

Posted 2 years ago

“Went to B&Q Stockport on 30/08/22 intending to purchase 16m2 of ceramic tiles for a customer’s bathroom project only 11 sq metres on the shelf.. member of staff said that they had plenty in the warehouse and would have them on the shelf next day.. I made a specific journey the next day and no stock had been replenished, so yet more wasted time and effort, more broken promises and disappointed trade customer . I’ll use Topps next time!”

Helpful Report

Posted 2 years ago

“We love b and q usually most of the staff are good We go as late at night as possible to avoid people as I am immune suppressed and very vulnerable, Wearing my face coverings we went into the Grantham store, whilst managing to avoid customers and trying to stay safe a staff member came and stood right next to me whilst I was choosing wallpaper, total disregard to my safety given the fact I was wearing a face covering which should indicate I take covid seriously I am also disabled which meant trying to move away from him quickly to be safe nearly resulted in a fall”

Helpful Report

Posted 2 years ago

B&Q is rated 2.2 based on 2,543 reviews