B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.20

2.2 Rating 2,569 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,569 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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Robert14042025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went to B&Q London, Lower Sydenham today 15.03.20. Darren was so knowledgeable, helpful and efficient. We ended up buying a lot more than we had planned because he showed us lots of good items and taught us how to use them. He even gave us a 20% off card!! Top employee. Jenny and Imahra were also amazing. Very patient , efficient and helpful regarding my enquiries. We will be back to buy a lot more things for our new kitchen, bathroom, door, etc. Thank you, B&Q :)”

Helpful Report

Posted 5 years ago

“Paula in the Northampton store What a helpful lovely lady. I wanted some little wheels that turn 360 degrees There was nothing available as I wanted such a small size. She went out of her way trying to think of an alternative even to the extent of googling it for me. Service like this should always be praised and I thank her very much”

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Posted 5 years ago

“Ian at Wakefield branch helped my wife and gave a clear explanation of how to connect and disconnect a pipe. He should have his own YouTube channel! 😀”

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Posted 5 years ago

“I had placed a click and collect order for store at Skippers Lane Middlesbrough but itcwasxthecwrong kind for me. Lisa came to my rescue. She showed me the correct flooring, helped me choose the colour and calculated the number of packets I needed. She was friendly, efficient and a credit to your company.”

Helpful Report

Posted 5 years ago

“A BIG THANK YOU, to ANNE MUSSELLE at B&Q Aintree Store,Liverpool, and A BIG THANK YOU to MELISSA at Head Office.(You have restored my faith in Human Kindness & Helpfulness). I Live in Staffordshire, and needed a Toffee coloured Worktop end cap for my kitchen to complete it, as this is a full b&q kitchen, and I was struggling to get one,having phoned 7 stores all with none left, (discontinued range),I eventually tracked one down at Aintree Store in Liverpool, I spoke to the showroom manager "Nicky" explained my situation, ie, "I just need one to finish my kitchen off", she did not seem very helpful at all, and with a couldn't care less attitude if I got this to finish my kitchen off or not. Therefore, in desperation,I rang Head Office,Customer Services to see if they could help me in any way, I spoke to a most helpful,most understanding Melissa, at Customer Services Head Office, she said to ring back to them as I would get this. I rang back,spoke to an amazing,helpful lady name Anne Musselle, who sent this out to me. Can't thank you enough Anne, (this arrived this morning and my husband has just fitted it,)this has now finished my kitchen off completely,(I just needed this extra one worktop end cap,as I had another unit put in,so needed this to match up to the rest of the b&q kitchen). I tried to order and pay on line for this but it wouldn't allow me as it was a discontinued range, and for me it would have been a 100 mile round trip from Staffordshire, to collect an item that was £1.60 Anne Musselle and Melissa (don't know Melissa's surname, but she was a lovely Scottish lady from Glasgow)have now restored my faith in people "trying to help you out in any way they can). So, Anne and Melissa,THANK YOU, THANK YOU, THANK YOU, I appreciate this very much,and my kitchen is now fully complete.Thanks again you lovely,helpful ladies. You were both amazing in my hour of need!!! Regards, Suzi Staffordshire”

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Posted 5 years ago

“I went to B & Q as a remote for fire didn't seem to work after I changed batteries the Sales associate looked at it adjusted a spring and it worked. So helpful at Edge Lane.”

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Posted 5 years ago

“Visited B&Q Dundee today and was met by one of your staff I,m sure his name was Peter,he was very pleasant and knowledgeable makes a welcome change to be met with such a cheery helpful chap, well done keep up the good work.”

Helpful Report

Posted 5 years ago

“My husband and myself went into your branch in Harlow today 9th March. and as we were paying we were greeted by a lovely young lady with the loveliest smile, great attitude, friendly happy.. And amazing service, very refreshing, her name was Jamie... Well done!!!!”

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Posted 5 years ago

“I just had to leave a review on B&Q customers service and delivery service the are the best I have ever ordered from and we are in the construction business 35 yrs now. I ordered some wardrobe doors recently , had to return two as I ordered the wrong size,it was no problem when I phoned them they gave me a pick up date and brought me a replacement, they even phoned me ahead to let me know when they would be with me. I have been so impressed with B&Q customer service and delivery service 🚚 I would give them 5out of 5👍🏻😀”

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Posted 5 years ago

“I was at Culverhouse (Cardiff) store yesterday and was buying paint. I was attended by Joan who was brilliant, she saw me waiting as other staff were busy with other customers and she served me immediately. She mixed the paint and showed me the mixed colour and was totally friendly and professional. A real asset to your store.”

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Posted 5 years ago

“Great service at timber saw by Matt”

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Posted 5 years ago

“Would like to thank Robyn at the Havant store for helping with my person I support Sort out a new shower hose”

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Posted 5 years ago

“I visited B&Q in Chester yesterday. I've always found the staff to be pleasant and helpful with the rare exception. I feel i just have to mention Jordan, the lovely man who helped me with heavy toilets, sinks and wooden flooring and loaded them into my car for me. Nothing was too much trouble for him. Polite, helpful and friendly a credit to the store. I was also helped by a lovely lady called Sheena. I was purchasing quite a lot and when some flooring fell by the checkout, she immediately went to pick it up and help me even though she's only recovering from surgery herself. I hope B and Q Chester take note of the exceptional service Jordan and Sheena provide to customers. Everyone is very quick to complain but when an excellent service is delivered it should be recognised.”

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Posted 5 years ago

“Called in your Skipper's lane branch today what a pleasure it was. I was in the flooring dept and was helped by a lady called Gaynor. Very helpful and knowledgeable. She was an absolute pleasure as well. Well done!!”

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Posted 5 years ago

“Called B and Q 1 /3/20 To look at bathrooms , mentioned display , told we could buy them at a bargain price , met a guy called Darren near display , he unscrewed them while we waited put them on a trolley, less than half price , great service no hard sell , great service from this company really informal , this is the way forward , B and Q Lincoln a great shopping experience.”

Helpful Report

Posted 5 years ago

“Visited Portrack Lane Stockton-on-Tees on Saturday and Sunday and was very professionally served by a lovely lady Sophie, both days she promoted the B&Q app and took her time to explain it. She genuinely wanted to help her customers and this was evident in her manner. A big well done to Sophie she is an asset to your store and certainly deserves praise.”

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Posted 5 years ago

“We have today ordered a bathroom suite from the Bridlington branch. It was by no means easy as there were stock issues with our first two choices. However the experience was still a positive one due to the professionalism of Fran, the sales adviser. He went to alot of trouble to deliver an excellent customer experience, was meticulous in his handling of our order and his product knowledge was also excellent.”

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Posted 5 years ago

“I visited the Huntingdon branch of B and Q with a query on my made to order mixed paint. It was a few shades lighter once applied. Rhiannon looked after me, she was excellent. She offered advice and spent time adjusting the mixture and tones until it was exactly right. 10/10 for customer service. I use B and Q for many purchases and this confirms that I will indeed be returning and highly recommending. thank you Rhiannon and B and Q!”

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Posted 5 years ago

“Devizes branch. Hannah was so very helpful and patient last evening, mixing and remixing Valspar paint to find a match and then carrying the tins to the checkout and to my car. Thank you Hannah.”

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Posted 5 years ago

“My sister and I went to B &Q in Sutton, London branch today and I am very pleased to say we met a very helpful, pleasant gentleman called Gerald in the paint mixing section. He was very kind, knowledgeable had excellent customer service skills. I got paint for my new kitchen which I am very happy with. The other staff were also very helpful. I would recommend this branch of B and Q to everyone.”

Helpful Report

Posted 5 years ago

B&Q is rated 2.2 based on 2,569 reviews