B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.20

2.2 Rating 2,569 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,569 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just bought my first home to renovate. I went into b&q bolton store for a kitchen appointment And met with amanda finney. She was absolutely incredible. Designed me the perfect kitchen! I had so many questions about everything and she explained and helped me out every step of the way. I couldn’t of received better customer service, nothing was to much for her. She made the experience enjoyable and the price could not be beaten. 10/10 on price 10/10 on design 10/10 on customer service Amanda deserves credit for the work she is doing and is an asset to the team! THANKYOU!”

Helpful Report

Posted 4 years ago

“disgusting, boorish, unacceptable attitude towards customers! bought a Blyss air cooler for 99 pounds in the city of Eastleigh, but it turned out that this is not a cooler but an ordinary fan, moreover, very noisy and expensive. I packed everything neatly as it was when I bought it, brought it back, but then I was stunned by the news that electrical appliances over 45 pounds were non-refundable and sent me home. I studied my rights and consumer rights laws and realized that I was brazenly deceived. returned to the store, the manager and three more sellers attacked me nervously, proving that I was wrong! I asked to show me the 45 pound and return law, the manager said that she did not say that, but they did not want to take the cooler back, I insisted on my rights, they were very reluctant to check the cooler, when they opened they were surprised that it looks very well packaged and started to show me that I did not even open it, but I say that I do not like how it works. it turns out that I put everything in its place and returned it neatly went not in my favor. In general, they took him back, but they were very unhappy. when I was leaving the manager told me that next time if I am not sure that I would not buy anything !! and I decided for myself that I would never use B&Q store again and would spread this information to the largest possible audience, let everyone know that in this store the client is treated like garbage! wasted nerves and time that no one will return to me! I hope this boor will be fired so that it does not spoil the mood of the buyers!”

Helpful Report

Posted 4 years ago

“Sell items they can’t provide then leave a message telling you they’ll just refund and cancel a week later.”

Helpful Report

Posted 4 years ago

“Stock not available always - Most of the items in B&Q website always not available and wonder why then to advertise first in place. It looks like someone doing bulk buying that leads to always stock not available. Some one needs to investigate.”

Helpful Report

Posted 4 years ago

“I would like to say how wonderful and professional your staff at B&Q St.Helens were today 9/8/20 when faced with a very loud,disrespectful and aggressive customer who took it upon herself to go behind the desk she was extremely rude and obnoxious to staff.Both your customer service assistants,manager and security guard did a brilliant job in being both courteous and calm.I think they all deserve a pat on the back.”

Helpful Report

Posted 4 years ago

“I rarely shop at B&Q as I feel the prices are extortionate compared to other retailers. However, this review relates to poor inventory accuracy. On a recent Sunday morning, I was desperate for 2 x paving edging stones. Whilst placing a “click & collect” I was advised as to which branches had sufficient stock to cover my measly order. After deciding to order from a nottingham branch that supposedly had stock, I traveled 20 miles to the branch in question, only to be informed that my order had been cancelled due to a lack of stock. Asking to check availability at an alternative branch, I was advised that a second Nottingham branch stating that they had 33 items in stock. I drove a further 6 miles to the second branch, only to be told that they didn’t have any stock. Whilst checking stock levels electronically, a sales associate informed me that the first Nottingham branch supposedly had 25 items in stock (which was obviously incorrect). After traveling 52 miles, I was left both angry and frustrated. Other DIY retailers who offer “click & collect” services have “live” and accurate inventory systems. EXAMPLE: If I wish to purchase 5 items and only 3 are available, I am informed immediately, BEFORE, orders are confirmed. Lesson learned, I won’t shop at B&Q however desperate I am !!!”

Helpful Report

Posted 4 years ago

“B&q in Greenwich, I asked a member of staff for help she failed to even want to know what I was after and ordered me to check a isle which I did and the item was not there. I approached her again as I could not find it and asked if she could show me as it says 3 were available on their website. She told me if I Cant see it it means it’s not there or go and use my eyes. Such a rude comment to make to someone! I was so shocked. I work in customer service and I would never speak to someone in this manner. Anyways the manager was able to show me the item not in the isle she demanded it was in. I will never go to that branch again! The worst customer service.”

Helpful Report

Posted 4 years ago

“Flooring was a problem for me I ordered 24 packs 3 as I got to the end of the house were not usable and were cut wrong so I've gone and changed them and some1 continue to lay 1 pack I come home to find there two different shades of grey not the look I wanted but not pulling it up and going back again CHECK YOUR FLOORING”

Helpful Report

Posted 4 years ago

“I would never buy plants from B&Q. I spent £60 and not one survived .I am a gardener myself, Buy elsewhere”

Helpful Report

Posted 4 years ago

“Ordered a set of kitchen cupboards from the store over a month ago. Got a delivery date for 31st July. Delivery never arrived. Support over the phone and emails would give me completely different instructions and information. Called them yesterday, told me they will deliver today and will be given time slots. Never received any text so called them once again only to be told that they actually do not deliver to my post code or god knows what. Now I cannot even cancel order as they are trying to sort it out so I have had 311 pounds frozen with them for over a month and no items delivered. A complete joke and utter disgrace! I will never order anything for the delivery from them!”

Helpful Report

Posted 4 years ago

“Difficult to buy anything online from b&q. For bulk delivery, on the information page, it stated: "for free delivery has to be min.£100.-". So, when I ordered items for £105.-, at check out point, it stated delivery is £30.- , which is different from the originally given info.”

Helpful Report

Posted 4 years ago

“B&Q Crewe branch. Simon from the garden section was so helpful. He actually made my day with how much help he gave. From getting planters off the top shelves to helping at the till. He assisted me with lots of gardening items and helped put them in my van. Nothing was too much trouble and I will definitely come back. Thank you Simon 😊”

Helpful Report

Posted 4 years ago

“Bought a kitchen in Jan and due to covid delivery was delayed from March to April... then may... then June... then July. Our issue isn’t the delay as we understand the current situation, but every single time it was delayed we weren’t told no one was coming and wasted a day off. One cupboard door arrived on its own(?!) damaged and in packaging that was also so damaged it wasn’t actually secured on. Disposed of the packing and was told someone would collect the door - they arrived and refused to take it without packing despite me advising of the above. Said we have to go to a supermarket for cardboard and make our own packing. 9 emails and 5 twitter messages went unanswered until finally I managed to get through on the phone and cancelled the entire order. Was told “it’s been 5 months you can’t just cancel” - explained the above and they reluctantly cancelled but very obviously was a major issue for the call handler to have to sort this for us (made apparent with lots of huffs and puffs!). Still awaiting refunds - cannot stress enough, do not buy from them. We saw so many bad reviews and thought it’ll be fine...”

Helpful Report

Posted 4 years ago

“I bought a complete bathroom set from b&q 7 months back.. Couldn't get a builder/fitter for ages until 4 weeks ago.. When installing there were no connectors for anything..i had been sold the wrong ceiling pannels and the panels also had no snap connectors to secure to ceiling.. The woman Wendy at ashton had not included my walk in shower on the original order so had to return to purchase.. And last no bathroom light.. I insisted when purchasing everything for the fitters that i wanted nothing left out so that when they started we didn't have to go back every 5mins for bits.. Wasn't the case The attitude of wendy in both cases of incomplete order and no fixtures was hostile.. Iv been here 13yrs and never one complaint. Well heres a complaint to blemish your run.. £3000 for bathroom no shower included An additional £700 for fixtures fittings not pointed out to me when purchasing.. I have no experience at buying a full bathroom suite and thought that i was in capable hands.. Not the case More bothered about designing my bathroom on computer than actually supplying me with all necessary accumpliments to start/finish bathroom I was supplied with a triton shower..not told that i needed an isolation switch.. Flexy pipe for water... They are supposed to be experts.. Pointing out what i needed for each point of instalation.. If ever i decide to change bathroom again.. I will be going to a bathroom installer and not a foul mouthed snappy b&q so called expert🚿🤕”

Helpful Report

Posted 4 years ago

“I bought a 4x6 shed, not cheap at £284. Sadly it is not worth the money. Very light and flimsy.”

Helpful Report

Posted 4 years ago

“I purchased wardrobe doors and a wardrobe kit from B&Q. The kit comprised 2 columns of shelves. One column kit had all the correct parts. The other column kit had a blank shelf which was supposed to have 4 bracket fixings, 20mm dia and to a depth of about 3/4 thickness. I contacted B&Q on 26/6/20, initially by phone. It's all automated, having negotiated the maze of options, got through to the one for live support. Silence for about 1 minute, then the message 'the other party has disconnected' Wasted money trying that a few times, while at the same time submitting online query on their website and emailing. Had an email reply on 5/7/20 apologising and stating replacement is needed, but no details on when or where. Have emailed several times since, but only get automated reply. As at 1/8/20, B&Q still failing miserably and I'm stuck with a blank shelf. Absolutely useless.”

Helpful Report

Posted 4 years ago

“I have been a very satisfied customer in B&Q store in Newry for a number of years. What makes this store the best is .. the staff, efficient, friendly so helpful and they always go that extra mile to help, Particulary Marie and J.P There is certainly no other B&Q store that have staff like them they are the best advertisement your store can have . Well done to them and "Thank you" .”

Helpful Report

Posted 4 years ago

“B&Q leominster, visited twice in the last 10 days, friendly helpfull staff, and well controlled Covid procedures, well done”

Helpful Report

Posted 4 years ago

“I wish to compliment the staff at B&Q Leyton, London. I, and them, tried to sort out a problem with a bath/shower screen called Arkell produced by Cooke & Lewis via all the channels available - email/phone numbers - to be passed around from one department of B&Q and their delivery service, to come full circle. There is NO number for Cooke & Lewis. No part to replace the part that no longer worked on the bath shower screen...in short: don't buy the screen. A whole saga ensued to get this sorted, to get my money back!! However, customer services in the store are excellent. I wish to particularly nominate Saadet, who spent ages trying to sort this problem out for me. Thank you Saadet :)”

Helpful Report

Posted 4 years ago

“Yesterday Thursday 30th July 2020. I visited B & Q at Imperial Park, Hengrove, in Bristol.uk. I was helped by a very lovely young man, his name was “JAMES” (in gardening). Nothing was too much trouble. I needed help buying a parasol and base. He showed me how the parasol worked, made sure I could handle it. He then took the base and parasol to the car. I offered him a gratuity but he refused said “ it’s all part of the service”. I think MANAGEMENT at B & Q you should bottle James persona or at least use him in training re customer relations.”

Helpful Report

Posted 4 years ago

B&Q is rated 2.2 based on 2,569 reviews