B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.20

2.2 Rating 2,569 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,569 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gregg, Member of Staff at Castlevale, Birmingham, was Very Helpful and Friendly. A Big Thank you to him. From Khan and Pathan Family”

Helpful Report

Posted 5 years ago

“Fantastic service from David at Aintree and Mary at Edge Lane”

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Posted 5 years ago

“I was served yesterday and on Friday at the Llandudno branch by a thoroughly charming young man called James. He went over and above what he needed to do and provided the best service with a cheery smile. He is 100% a credit to your company and the reason I’m going back tomorrow to buy some more garden furniture. He was a breath of fresh air and a delight to be served by. Thank you James”

Helpful Report

Posted 5 years ago

“Great banter from Grant at the checkout at Hermiston Gate Edinburgh. A joy to be served by him.”

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Posted 5 years ago

“Called at the Sutton in Ashfield store today and was totally blown away by the service I received from a lady named Helen on the decorating department. Helen went over and above to get me a colour to match a swatch I had. Her knowledge and professionalism and her approachable friendly manner has led to me writing this review, which I never normally do. Thanks Helen your a credit to your employers.”

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Posted 5 years ago

“Excellent service from jo netherfield diy store.”

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Posted 5 years ago

“Great customer service at the Torquay branch thank you to Shirley who was so helpful.”

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Posted 5 years ago

“Great service in the kitchen department, from a very knowledgeable lady called Ann in the Stockport branch on George's Road everything we needed to use she explained fully what it was needed for and how it would look as a finish All dimensions and measurements were explained What I thought would be a stressful time ended up quite pleasant”

Helpful Report

Posted 5 years ago

“Had ordered a rug from b&q which constantly shed to the extend it was almost bare in parts ,contacted customer services who were absolutely brilliant,no problems at all,sent in some pictures and within a week I had received another rug which has been great ,well done b&q on your wonderful after-sales care couldn’t have asked for better would high recommend”

Helpful Report

Posted 5 years ago

“Kirkcaldy store, Alfie assisted and advised over and above the standard even expected. What an amazing young man.”

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Posted 5 years ago

“When to durham bq went to click and collect for advice about an item lady called Jayne she was just brilliant went out of her way to help phoned other branches for us we got what we wanted as she ordered it at another bq we can't praise her enough”

Helpful Report

Posted 5 years ago

“Yesterday 12th May, I visited Selco in Queensbury to buy Oak wood flooring glue and same I popped into B&Q in Queensbury to inquire about the glue which I bought from Selco. I was seen by Cletta in the flooring section and I began to ask about the flooring glue. She was very professional and polite in advising us ( glue was not required) and showed to use membrane sheet and underlay and spent with us one to one service of 30 minutes. As a result of this I was able to return the glue which I bought Selco and purchased goods as advised by Cletta and saved me £230. I must also the thank Mr Khaled for his advise too.”

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Posted 5 years ago

“5 star for customer service from Daniel today at your netherfield branch went out of his way to help me with my purchase.”

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Posted 5 years ago

“I was in B&Q Penrith this lunch time , buying tiles. A delighted man , Scott , went and got the pallet trolley, loaded everything up. When I was at the checkout, he was there , even though he had finished for the day , and loaded it all into the car for me . How wonderful!”

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Posted 5 years ago

“I recently popped into Cardiff Culverhouse Cross B&Q with my friend over the Mayday bank holiday on Sunday and I just wanted to thank our superb member of staff Gary who helped me choose the right product and even cut it to size for me. He was so friendly and accommodating.. He was obviously very well trained and cut my mdf sheet into multiple sizes in no time. Thank you Gary for helping two hopeless females. You went out of your way to help. Extremely grateful”

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Posted 5 years ago

“Thank you to Albert at Northwich store. You help and knowledge was much appreciated!!.”

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Posted 5 years ago

“Had a problem with my Hozelock gun which I purchased recently at the Bishopbriggs Branch, I spoke to manager Jan and Allan at the return desk, they were a pleasure to deal with and it was replaced after it was tested and found to be faulty, great to find such great helpful staff nowadays! Thanks again Jan and Allan !!”

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Posted 5 years ago

“I had amazing service in Leyton B and Q yesterday from a really helpful staff member called Rahat!”

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Posted 5 years ago

“B&q helped me design my kitchen, which I absolutely love. The staff in the kilmarnock store were amazing. I wanted the kitchen units curved, it was Michelle's first time doing a curved one. Kitchen was delivered the day before we went on holiday, and the 2 delivery drivers were so nice and very helpful. The only downside was I had wanted the small kitchen fridge to have the freezer compartment. Unfortunately it didn't have one 😫. Kitchen was fitted while we were away on holiday. So nothing I can do about it now. Definitely recommend b&q for there service, and ofcourse there stunning kitchen range ( santini)”

Helpful Report

Posted 5 years ago

“Buy lots of decorating materials from the Melton branch, stock usually pretty good, have used click and collect a few times and am always contacted when my paints etc in ready to collect, staff in general very good especially Simon & Sylvia, always have time for my generally biggish buys and a laugh & joke at the checkout when we get the chance to,”

Helpful Report

Posted 5 years ago

B&Q is rated 2.2 based on 2,569 reviews