B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.20

2.2 Rating 2,569 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,569 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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Robert14042025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you to Ste at Bolton B&Q for helping me with my bathroom door handles, great customer service and advise”

Helpful Report

Posted 4 years ago

“Fantastic social distancing measures in Bridgend store also under the current circumstances the staff are friendly polite and very friendly.”

Helpful Report

Posted 4 years ago

“First time in store at Peterborough since lockdown! Great social distancing! Loved the lady on duty keeping everybody social distancing waiting to be served, if every business had her we would soon get rid of COVID, she was was amazing.”

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Posted 4 years ago

“Pontprennau store today. The paint department were exceptionally helpful today. I just enquired about 2 paints where the colours had been discontinued. The young lady took the time to look them up despite not even knowing the brand and then actually offered to make them up for me. I never expected to find the originals let alone walk out with a tin of each. Very happy.”

Helpful Report

Posted 4 years ago

“Laurence from the flooring department @ pontypridd b and q assisted me on 05.10.20. Excellent customer service skills, patient and most helpful-nothing was too much trouble especially as I needed lots of assistance with the correct measurements and types of flooring.”

Helpful Report

Posted 4 years ago

“Would like to say just how helpful Matt was at B&Q kitchen centre at Cwmbran nothing was to much trouble he is knowledgeable and friendly Thanks Matt you made everything so easy,Mick & Gill”

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Posted 4 years ago

“Needed to find a wallpaper and John at their Hartcliffe store was so helpful - walking the store to find my wallpaper!! Thank you so much - he was so kind and willing to take the time to search for me. Great service 👍👍👍”

Helpful Report

Posted 4 years ago

“Ordered 6 newel finials online. Got emails from B&Q and courier to confirm delivery was on its way. On day of scheduled delivery got a phone call from B&Q to say they hadn't got 6, only 4, and one of them was damaged! Cancelled order, now awaiting refund. Why do they accept an order and take your money when they haven't got the stock. Totally unacceptable in this day and age....”

Helpful Report

Posted 4 years ago

“I regularly visit B+Q at Pontypridd and the staff are always very helpful and friendly, whichever dept I'm looking through. The garden centre is my favourite dept and the staff are knowledgeable (I'm not) and give advice freely. Whoever has been on the door checking customers in during covid has been welcoming and helpful,(I'm on crutches). Linda at the checkout is always lovely. Such a happy lady.”

Helpful Report

Posted 4 years ago

“My little girl trapped her fingers in the rear car door the staff were brilliant helping me find cold water tap and gave us an ice pack so I could take her to hospital happily it was not broken. Thank you B & Q Milton Keynes”

Helpful Report

Posted 4 years ago

“Just like to thank staff at Talke Stoke on Trent Danica especially. But thanks also to Dean and manger Amanda. Your customer service was great thank you you all deserve commission.”

Helpful Report

Posted 4 years ago

“We attended an appointment for a kitchen design with Ryan. We were possibly the most unorganised couple but Ryan was really helpful and talked us through all the options without any pushy sales techniques. After spending nearly 2 hours on our design and paying for the kitchen, we realised that we had given him the wrong measurements! Ryan was calm and without any problems adjusted the design and refund. After nearly 3 hours we left with a kitchen we love and will be returning to him to design our bathroom. Thank you Ryan, you were extremely patient with a nightmare of a couple!!”

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Posted 4 years ago

“A women called Kate in Stockton branch on the paint mixing. Went above and beyond for me today. So thank you Kate. Paul blatchford”

Helpful Report

Posted 4 years ago

“Yesterday at late afternoon I went to b&q on Peniston Road ,Sheffield. The staff member (paints and diy section) was very helpful and served me quick and very polite way. I dont know his name but He helped me with a choosing right tools and pva. Thank you very much for your proffesional help :)”

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Posted 4 years ago

“Julie served us today she was excellent dealt with our replacement in a friendly professional manner. 10/10”

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Posted 4 years ago

“Recently visited the b&q store at silver link North Shields, bought a item from the garden department the member of staff (Ray) could not have been more helpful, excellent service.”

Helpful Report

Posted 4 years ago

“Eastwood store in Nottingham very happy, went to plan a kitchen and Cole was great very helpful and knew what he was doing would definitely recommend”

Helpful Report

Posted 4 years ago

“Zelfo Blooma Charcoal BBQ. Took this to France . Amazing BBQ - was sufficient to cook plenty for a family of 12 Highly recommended- great build quality and fantastic value”

Helpful Report

Posted 4 years ago

“Well done B&Q Washington namely Ross & Liam in the Building section. They went over and above to help us pick MDF and cutting the same for a panelled wall we are doing. Keep up the good work lads. Thanks again.”

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Posted 4 years ago

“B&Q Washington - Ross & Liam in Building Section - fantastic lads. Both went over and above to help us with supplying and cutting MDF for a panelled wall. Keep up the good work lads. Thanks again.”

Helpful Report

Posted 4 years ago

B&Q is rated 2.2 based on 2,569 reviews