B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.20

2.2 Rating 2,569 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,569 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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Robert14042025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Charlie in the B&Q in Milton Keynes is the man to go to if you need any item in store....his knowledge is unrivalled! He is the absolute professional and gentleman... I will be writing to B&Q headquarters For the wonderful customer service That was received from this gentleman l.”

Helpful Report

Posted 5 years ago

“B and q Newmarket road Cambridge would like to say Jason in customer service was fantastic he was helpful took time to facilitate our requirements as we were two ladies scratching our heads he was always smiling even though we must have frustrated him he went the extra mile in customer service”

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Posted 5 years ago

“Ange at Colchester gave great information and was a pleasure to deal with. Excellent”

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Posted 5 years ago

“Yeovil ‘s Eric was most helpful with solution to a minor query,saved me time and money. Thanks”

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Posted 5 years ago

“Just visited B&Q at Gravesend admittedly it wasn’t busy because it was the last 15 minutes before they closed but the help and service I received was more than 10 out of 10 I think the guy was called Liam help me load my trolley wanted to pull it to the checkouts as it was heavy and even offered to load it into my van then the two ladies at the checkout really friendly and helpful to it’s not my local branch as I live next door to the Lakeside one in Thurrock never had a problem with Thurrock anyway but Gravesend went Will be on the customer service thanks again”

Helpful Report

Posted 5 years ago

“I visited the Warrington Store last week at Winwick. Was looking for advice on internal door purchase. A gentleman called Ed on hardware came to help me. He was so helpful,knew all about the products and offered really useful advice. Ed then went on to order my doors etc, saving me what would have been a very stressful hour at home on my computer. Fantastic service going above and beyond to make sure I was happy before I left. Thank you Ed”

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Posted 5 years ago

“Served today at Shrewsbury store by Hayley. She is always friendly and efficient, a pleasure to deal with.”

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Posted 5 years ago

“Went to York site (Hull Road). Very knowledgeable lady called Sammi helped us to design our new Kitchen. No question was a problem for her. Well done Sammi”

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Posted 5 years ago

“We went to B&Q in Bury St Edmunds to buy some laminate flooring. We received advice from a very helpful and knowledgeable assistant called Paul Who who was able to advise us on waterproof flooring which we were looking for. We decided to go for vinyl click flooring and avoided buying something which would not have suited us. He was very helpful and and knew his stuff regarding flooring. We would definitely recommend the store and him!”

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Posted 5 years ago

“I bought a kitchen from B&Q....had a few items to return and one item that was incomplete & needed to be exchanged. In every instance the customer services team were excellent - things got delivered, collected & exchanged without a problem, they couldn't have been more helpful. I have been very impressed with the service throughout. Thank you to the customer service team @ B&Q.. I will be recommending you in the future.”

Helpful Report

Posted 5 years ago

“A young lady called Shaz was so helpful in finding products that I needed today at the Ashton under Lyne branch. I would like to commend her to you, for her customer focused approach. Thank you Shaz”

Helpful Report

Posted 5 years ago

“A member of your staff at the Ashton under Lyne branch was really good. Her name was Shaz and she was so helpful and customer focused when I asked her where to find many of the products that I needed. I commend her for her help thank you.”

Helpful Report

Posted 5 years ago

“I have to say Robyn Snelling at B&Q Beckton kitchen dept really has gone the extra mile, I was struggling to get cabinet doors for our kitchen which were discontinued, I spoke to various branches and no one was able to help I called customer services they advised as the order was not made online that I needed to go into store, I visited 4 stores local to me none of which could help. I finally ended up back at Beckton and asked Robyn this was my last attempt, she asked the department manager to help who was unavailable then took on board the task of helping me herself, she took down contact details and advised she will try and see if she could source these doors from stock analyst, a couple of days later she called me was unable to get through to me then emailed me to say she managed to source the doors and requested for me to pick them up. She made the experience straightforward and easy, I had a request for something that was no longer on the shop floor, this allowed for me to complete my kitchen. I cannot thank her enough for listening to me and going the extra mile. I appreciate the great service which is rare to find nowadays. Thank you we now have a beautiful complete kitchen.”

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Posted 5 years ago

“Fantastic service from Meghan at the Farnborough store ...so helpful and knowledgable on our two recent visits. Such a credit to B and Q.”

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Posted 5 years ago

“Went into b&q this morning and needed some help, One of you staff was very helpful, can’t remember his name it was in your Chesterfield store and he had a 3 letter name that was unusual. I think he was of African origin, but I needed to say he is a credit to your company. Thank him for me please Mrs S Sandy and son Brian”

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Posted 5 years ago

“My husband and I shopped at Watford B&Q this morning 1/2/20. We needed our wood cut and waited for Faz to serve the 2 customers ahead of us. He very kindly acknowledged that we were waiting and said he wouldn't keep us too long. We had time and weren't bothered by the wait. Faz cut the wood with ultimate precision. His service was impeccable. Mature attitude and attention to detail are superb. What an absolute credit to his parents and the Watford B&Q team. Please ensure that my review is acknowledged by the Manager and I insist that the CEO is aware of young people, like Faz, who are giving absolutely fantastic customer service.”

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Posted 5 years ago

“I went into the B&Q in Sheffield today. I wanted a particular colour mixing up and I was a bit apprehensive whether it could be achievable. The lady behind the counter couldnt have been anymore helpfull she spent time with me and really understood and helped me so much with the colour that I wanted. I haven't recieved this high level of customer service in a long time. It was clear the lady was so knowledgeable about her products and as a result I managed to feel comfortable about the colour decision I made. She gave me expert advice and I completely trusted her. I can not rate the service I received highly enough as I can be a bit of a nightmare but she was just an unsung hero! I really hope that this lady gets the gratitude she deserves. Unfortunately as I paid separately the till I didn't manage to catch her name. But she was a blonde lady and I would highly recommend her for all your paint needs!! Ps. She also helped me to sign up to the B&Q clubcard and I got £5 off my shop 😁”

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Posted 5 years ago

“Called in B and Q Doncaster to look for wardrobes and doors, a young man called Liam help me out from start checking if the stock was available but wasn’t so we both looked how I could do it we sorted it but Liam was very helpful all the way nothing was to much trouble thankyou Liam keep it up cheers”

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Posted 5 years ago

“Sophie at B& Q Newbury was brilliant with her service on Friday afternoon. She was super friendly, polite and fab advice with regards to my paint colour choice and experience of brands. I love my colour, it looks great on my cupboard. Valspar is definitely my choice for future diy - excellent quality with an excellent price tag!! See you again Sophie!!”

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Posted 5 years ago

“Big thank you to Sara Nicholson at B&Q kitchen department at Bury Bridgehall industrial park. Sara made kitchen and bathroom plans for us, she was professional, patient, knowledgeable, creative and friendly. Thanks again Sara, Brenda & Andy Saunders”

Helpful Report

Posted 5 years ago

B&Q is rated 2.2 based on 2,569 reviews