B&Q Reviews

Name: B&Q
Address: B&Q Customer ServicesCatesby Business ParkWhite Rose Way, Doncaster
Rating: 2.20

2.2 Rating 2,569 Reviews

29 %

of reviewers recommend B&Q

2.2

Based on 2,569 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About B&Q:

From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. B&Q’s website has over 12,000 products that you can buy directly and over 25,000 products you can reserve to collect later. B&Q have a huge range of home and garden ,kitchens, bathrooms, bedrooms, paint, power tools, lighting and many more.

Visit Website

Phone:

0845 609 6688

Email:

d.noble@diy.com

Location:

B&Q Customer ServicesCatesby Business ParkWhite Rose Way
Doncaster
DN4 8DG

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Robert14042025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just wanted to say thank you to Terry at Solihull on Sunday, had a long list for my projects in my new home, Terry took me around the store to complete my list and give me some great ideas for completing other jobs I needed. Thank you, will be back soon and hope Terry is around to help out.”

Helpful Report

Posted 5 years ago

“Great Customer Service Mark (Kitchens). I recently bought a kitchen from B&Q Greenwich on the 25th Jan. I was very impressed by Mark Lee’s customer service. He not only was very patient but had a very in-depth knowledge of the product gave a lot of useful tips. I was initially going to and buy a kitchen from Benchmarx but the level of exceptional customer service won me over. Mark definitely deserves a raise 😊 Thank you a lot for all the help Mark.”

Helpful Report

Posted 5 years ago

“I would like to say a big thank you to Lisa in the Blackpool store ( kitchen department) for helping me and my wife Karen pick the right kitchen we wanted she did not give any hard sell and very pleased with her service thank you again Lisa keep the good work up 👍BLACKPOOL STORE”

Helpful Report

Posted 5 years ago

“David at Ayr was a pleasant soul who made you feel welcome to the store”

Helpful Report

Posted 5 years ago

“I have had the most wonderful experience in your Lincoln Store yesterday and today....... I rang the store yesterday to enquire about Kitchen worktops and spoke to Simon Gibson in Building supplies It is without exaggeration to say he could not have been more helpful. Today I went into the store to make the purchase he recommended and I could not have had better service. He was fantastic, and I am delighted with the products and the advice he has given me. I hope you will convey my very sincere thanks to him. He is a credit to your store and an exemplary representative of your company.”

Helpful Report

Posted 5 years ago

“Inis Audrey and Harmony are three brilliant ladies that did their upmost to sucssfully source some discontinued kitchen handles at B and Q. All three were persistent and just would no give up! Thanks to them our kitchen is now complete again. Truly they went the extra mile their customer service was EXCELLENT! Thanks very much.”

Helpful Report

Posted 5 years ago

“I went to the Oldham store where my wife had orders the wrong paint, Marie the Scottish lady was so helpful in resolving quite a complicated issue and I feel she bent over backwards to help me Thanks. marie”

Helpful Report

Posted 5 years ago

“I FOUND MY VISIT TO B&Q TODAY. IT WAS A PLEASURE TO SHOP THERE I WAS SERVED BY A LADY,,, ELENA SHE WAS SO HELPFUL AND SO GOOD WITH ADVICE SHE MADE MY SHOPPING EXPERIENCE SO GOOD. A GREAT PLACE TO SHOP ,,,, JENNIFER”

Helpful Report

Posted 5 years ago

“When enquiring of Valspar paint and trying to match and choose colours Anita was so helpful and patient! She pointed us in the right direction, giving us the choice of products to consider! She then allowed us to discuss our options and then mixed our paint efficiently pointing out colour matching and buying further products!! She is certainly an asset to B & Q Barnstaple!! We will certainly be returning to this store!!”

Helpful Report

Posted 5 years ago

“Customer service at Dover branch was amazing. We couldn’t get the amount of fixings For curtain rail we required from store or warehouse. Victor the supervisor rang round other stores and located them in Thanet he personally picked them up for us on his day off. That’s 100% service very grateful to him”

Helpful Report

Posted 5 years ago

“Just visited Castleford branch looking to purchase some lengths of pvc. As we required some assistance with measurements, we asked the staff for some help. The two staff members who came to our aid were Steve and Lorraine. They were extremely helpful, and courteous. We finally managed to get exactly what we wanted for the job in hand. Thank you both very much.”

Helpful Report

Posted 5 years ago

“In the middle of the Christmas sale period, my shower packed up and needed replacing so I went on to the store website and quickly found a reasonably priced replacement. I placed my order and as the local store is only a short distance from home, I went straight down to collect. On arrival, the customer service assistant told me that my item wasn’t ready for collection. This turned out to be my error as the e receipt clearly said that the item would be ready an hour after the order was placed. As the store was so busy at the time, I was expecting to be told that I would have to come back later to collect, but instead the staff went out of their way to find my item. The friendly & helpful staff went above and beyond to make sure I left the store with a smile on my face.”

Helpful Report

Posted 5 years ago

“Decided to call at Bamber Bridge store to look at kitchens as I had read that the kitchen designers are not on commission and therefor not as pushy Yes it turned out that was true. We were met by a assistant called Dave who enquktef6did we need help and the introduced us to Brian one of the designers who spent a good 2.5 hours forming a design from our measurements and then we achieved our perfect kitchen Very pleased with the cost and then we got some extra discount on the appliances. Nothing was to much trouble for Brian, and most helpful. We also were offered coffee which we gratefully accepted. After arriving home I was immediately on the laptop checking the price of the appliances against other suppliers and was most pleasantly surprised to find they were all cheaper even before the discount so more than happy. 2 nd stage will be when the units arrive in 21 days the I will add to this report. Decided not to go onto Wren Kitchens as more than happy with our choice.”

Helpful Report

Posted 5 years ago

“Was served by a lovely chap called Kevin in Hardware at Culver house cross today he was so helpful and found us the perfect item. He was dressed for xmas a credit to the company Many thanks Kevin”

Helpful Report

Posted 5 years ago

“Spent a fair amount of time yesterday at the Scotswood B and Q Newcastle and had excellent service and advice from a young man named Thomas who went out of his way to help us. He even ran over his working hours to assist us packing the car.”

Helpful Report

Posted 5 years ago

“Helpful staff member at the Trafford park store called Adam - went above and beyond to help load both the trolley and the van!! Very happy”

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Posted 5 years ago

“I had a member of staff at b&q trafford park named Adam and he was very helpful and very polite made me feel welcome and important so thank you Adam and thank you b&q for hiring him 👍🏼👍🏼”

Helpful Report

Posted 5 years ago

“BQ Dumbarton Road Glasgow. Assisted by Luke (A Glasgow University Student just in case there is another Luke) who was exceptionally helpful and courteous to me during my visit. He wrote down numerous points, costs and requirements for me and really left me feeling valued. Thank you Luke.”

Helpful Report

Posted 5 years ago

“Would like to thank Ali (New Craighall Branch, Edinburgh) for his excellent service today. We really appreciated his genuine help and support. Thank you.”

Helpful Report

Posted 5 years ago

“Looking for flooring tonight and thank you so much to Ian and mick who helped us from beginning to end. Fantastic service guys and thanks for all your help and advice. Nothing was a problem and first class service from both 👍”

Helpful Report

Posted 5 years ago

B&Q is rated 2.2 based on 2,569 reviews