Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 681 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Anonymous

Anonymous // 01/01/2019

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“I ordered a nella dog jacket, it’s super cute. Very well made, the fit is a little big but my dog is very oddly proportioned lol. I’d recommend this product to anyone, this company seems to really care about their products as well as the animals getting to use them!”

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Posted 2 months ago

“I could not believe how relaxed Buddy got almost as soon as I put the jacket on him. Every time he gets stressed or seems stiff, I put it on. And he is immediately calm”

Back On Track USA 5 star review on 27th January 2025

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Posted 2 months ago

“I have many back on track products. All of my family uses them as well as all our animals. My only complaint is I recently ordered brushing boots and some of the stitching had not caught the Velcro. I reached out to customer service. Could not physically talk to anyone. Emailed and sent pictures but nothing resolved. Finally had to pay to have someone repair. Frustrating”

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Posted 2 months ago

“I was very excited to recieve my regular dog coat item. Unfortunately, despite following measuring instructions, it was way too big. When I reached out to say my dogs chest is big and warrants a large (which he typically wears) but his length is small, and what should I do about the dilemma, the response was simply exchange it for a smaller size; not helpful. I decided to just go for a refund and was charged a $20 restocking fee because it was "full of hair". A complete exaggeration. I used a lint brush and a damp cloth and got most, but admittedly not all of his fur off. It's impossible to get it all without throwing it in the washing machine which would have also been a no-no I'm sure.”

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Posted 2 months ago

Hi Randi, Thank you for sharing your experience. I apologize the sizing on the first coat purchased was too large, so the best solution in this instance was to provide a return and refund to your preferred method of payment (card or store credit) so that you may purchase the correct item/size. We're more than happy to provide insight on sizing once measurements are provided. We accept unused items for returns, but do charge a restocking fee per policy if the item is returned in a used condition. Please let me know if you have any further questions. Warm regards, Nicole R. Customer Support Back on Track USA

Posted 2 months ago

“I haven’t received my order. However other products are very nice”

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Posted 2 months ago

Hi Candy, Thank you for reaching out. I'm sorry to hear that you haven't received this order yet! I will take a further look into this and reach back out. Warm regards, Nicole R. Customer Support Back on Track USA

Posted 2 months ago

“Great company fast delivery and response to questions”

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Posted 2 months ago

“Surprisingly effective according to our senior residents at Amaryllis Farm Equine Rescue. We battle arthritis and all sorts of ailments here and these products simply work!”

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Posted 3 months ago

“Back on Track is an amazing company! I have used several of their products over the years for my horse, my dog, and myself. Their items are high quality and truly do work.”

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Posted 3 months ago

“I fully admit that I am a Back on Track junkie! We just moved up to a king size bed and I HAD to have a BOT mattress pad for it (as we did for our queen size bed). I sleep so well on it and it does help regulate temperature.”

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Posted 3 months ago

“I love their products!”

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Posted 3 months ago

“Purchased your Back on Track cob size horse halter. It fits my mare very nicely. It would be nice if they came with a break a way piece build into the halter so I did not have to buy and install one. Love the color and padding on the halter.”

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Posted 3 months ago

“Good, timely customer service”

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Posted 3 months ago

“I ordered a queen sized mattress pad for my sister for her birthday, prior to her telling me she bought herself a king sized bed for herself. We asked to exchange for a larger size. I purchased this during Black Friday at a discount. They refunded me the full price for the mattress pad, along with enough to cover the fully priced king size AND SHIPPING. Over the moon with the service here. Couldn’t be happier and I didn’t even get anything, besides great service and a happy sister. Thank you!!”

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Posted 3 months ago

“Exceptional customer service,”

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Posted 3 months ago

“I was looking for a winter riding glove, and one of my barnmates suggested the back on track gloves... and I tried hers after my hands were frozen...and indeed was "sold" at the prospect that I had found the answer...I ordered my own pairs and indeed they are magically how well they work”

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Posted 3 months ago

“The shipping was good. I don’t think the product works that well.”

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Posted 3 months ago

“Easy to order, fast shipping.”

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Posted 3 months ago

“It was shipped in a timly manner. I have not used it yet”

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Posted 3 months ago

“Love all your products!!”

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Posted 3 months ago

“I love the product. Delivery was terrible. I paid for second day delivery and got it 2 weeks later”

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Posted 3 months ago

Hi Leona, I am so sorry you order took so long to receive. Unfortunately we have been dealing with this for weeks as I do think that the shipping providers all got bombarded with Black Friday/Cyber Monday orders unfortunately. Happy Holidays, Carly R.

Posted 3 months ago

Back On Track USA is rated 4.7 based on 681 reviews