Backyard Ziplines Reviews

Name: Backyard Ziplines
Address: 903 NW F Street, Grants Pass, Oregon
Rating: 4.73

4.7 Rating 188 Reviews

93 %

of reviewers recommend Backyard Ziplines

4.7

Based on 188 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

Backyard Ziplines 5 star review on 3rd September 2024

Anonymous

Backyard Ziplines 5 star review on 31st July 2023

Itai Rikovitch

Backyard Ziplines 5 star review on 5th June 2023

Jeremy Popkess

Backyard Ziplines 5 star review on 12th April 2022

David Kizer

Anonymous

Anonymous // 01/01/2019

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“Poor customer support! I'm a previous customer and can attest to the quality of their products. I just ordered a new zip line for our new home. The order was processed...they sent me a message saying it had shipped, then another message saying my full purchase was refunded with no explanation. I e-mailed customer service to figure out what's going on and as of today still have no response. So...first it's good...then it's shipped...then it's refunded (sounds like cancelled) then silence. Feels like nobody is manning the lines. I really expected more.”

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Posted 11 months ago

“Shipped right away *same day) and we were so happy because we wanted to receive quickly for the holidays!”

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Posted 11 months ago

“Great Customer Service and swift reply to my inquiry. Great experience!”

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Posted 1 year ago

“Paid, no confirmation, no tracking number, nothing so far. I started to wonder if it even went through, but the charge definitely did. Hoping it shows up!”

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Posted 1 year ago

“Fantastic support and great advice from people who know what they are doing”

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Posted 1 year ago

“I submitted the below review out of frustration at not receiving a response. I eventually did speak with a CS rep. and learned that the photo on their website was very dated, and never actually depicted the seat they sell. They offered me a full refund. I did not receive the "Zippy Seat" that you represented on your website. The seat I received does not have an important safety feature, a raised back. I have sent two emails to you indicating this, and requesting an immediate replacement, but have not received any response. I purchased your zipline last year and was pleased with both the product and the support I received. However, I am now wondering if my initial impression was wrong.”

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Posted 1 year ago

“Wonderful product, easy to set up! Called the main number to ask some questions before making the purchase and they were extremely cordial and helpful! I highly recommend Backyard Ziplines if you are considering one for home fun!”

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Posted 1 year ago

“Straight forward.”

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Posted 1 year ago

“I don’t understand why I am commenting this early in the game. I have just ordered my zip line. I’ve got confirmation that it’s supposed to be delivering soon so I don’t understand why want to review I need to dive bar go well yes it did. Did I receive my product? No I didn’t have I tried it out. Yeah no I have it, so why am I answering this questionnaire, at this time I would figure this would come after I receive my product not before but thanks anyway”

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Posted 1 year ago

“Great customer service, very knowledgeable.”

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Posted 1 year ago

“Very helpful on the phone. Listened and courteous.”

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Posted 1 year ago

“The follow-up email after months was fantastic. The response was timely with the solution and the process of purchasing the additional equipment set up. Very impressive in our current world.”

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Posted 1 year ago

“easy install. cam in quick”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“Both Rob and Bryan provided great help over the phone to arrange my order. Both were thorough, knowledgeable and patient. I especially appreciated a business that answers its phone with a human voice.”

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Posted 1 year ago

“Very knowledgeable and helpful.”

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Posted 1 year ago

“excellent company and service”

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Posted 1 year ago

“Great customer service. Very knowledgeable and offered great advice on which direction I should go with my purchase to achieve the most fun out of the kit for my kids.”

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Posted 1 year ago

“We worked with Rob to design a system for our grandchildren and adults. Rob was a wealth of information, technical details, his own experiences, and options. We started out with a big plan that was really not practical. Rob gave us the specs, construction details, and options. We are very pleased and appreciative of the advice and education we received.”

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Posted 1 year ago

“This is my second kit from backyard Ziplines. Another set of grandchildren. I’ve been very happy with the products.”

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Posted 1 year ago

Backyard Ziplines is rated 4.7 based on 188 reviews