Banggood Reviews

Name: Banggood
Rating: 4.37

4.4 Rating 7,964 Reviews

85 %

of reviewers recommend Banggood

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Metrics

4.4

Based on 7,964 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Banggood 5 star review on 1st April 2025

Torocsik

Banggood 5 star review on 1st March 2025

HoferJC

778

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi Banggood X-Tron arrived, the box it came in had a good few dents, I assembled the scooter all looked good but the front wheel did not turn at all and when I examined the front hub bearing has popped out and shattered the hob casting see attached picks, and ?? Banggood are you replacing the scooter ?? is there someone Ireland that could replace the front wheel what warranty is there ?? a very disappointed Banggood customer Eduard”

Banggood 1 star review on 13th October 2021

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Posted 3 years ago

“Hi Banggood X-Tron arrived the box it came in had a good few dents, I assembled the scooter all looked good but the front wheel did not turn at all and when I examined the front hub bearing has popped out and shattered the hob casting see attached picks, and ?? Banggood are you replacing the scooter ?? is there someone Ireland that could replace the front wheel what warranty is there ?? a very disappointed Banggood customer Eduard”

Banggood 1 star review on 12th October 2021

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Posted 3 years ago

“Don't know where the items wasn'tsem Dont know where the Package is I normally ask them to leave a package by my front door Number 4 Is the package was left elsewhere it's more than likely has been stolen The flats where I live are not very safe The flats where I live are not very safe My flat door has its own entrance so there for 8 is very safe So if they have left the package on the floor and at the main entrance Then minr..fraid the package must have been tarn vgm”

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Posted 3 years ago

“I wanted an open access DVD storage that could stack and still have easy access. Found what I thought was the right product and contacted their support team with my questions. They lied openly to me about the capabilities of the unit even after I clarified a second time with then. I ordered 6 units and when they came they niether fitted the DVD nor stacked or had easy access. After some very very painful communications they agreed to refund on 5 units and I didn't have to return, so, as I had no use for them as is, I disposed of them. Banggood then proceeded to challenge the refund in the 6th unit for some reason, even saying if I wanted a refund on the 6th I would, at my expense have to send back all 6. They ended up refunding about half the cost of the last unit so not too much out of pocket. In Summary, the product descriptions were not accurate, they absolutely lied to get my business, communicating with them was the most painful experience and there are better product resellers out there. I will avoid Banggood.”

Banggood 1 star review on 2nd October 2021

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Posted 3 years ago

“I had ordered from a European warehouse while the product was there, it was never shipped, I canceled the order and finally experienced it from China and while I used the points to get a discount as soon as I put them, the price increased and cost the same money again, I am very sorry !!!!”

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Posted 3 years ago

“die Lieferzeiten und Lieferverfolgung ist absolut o. k. Leider ist der Artikel nicht das was ich mir Vorstelle. Das ist bereits der zweite Motor den ich in kurzer Zeit Bestelle. Bei beiden Motoren ist ein Kabel abgerissen. Die Verarbeitung könnte deutlich besser sein.”

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Posted 3 years ago

“This item doesn’t work as advertised! Infrared lights don’t come on. The camera instruction is far from adequate. Tried to find this camera on you tube for better instructions but couldn’t find it.”

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Posted 3 years ago

“The product doesn’t stick”

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Posted 3 years ago

“Horrible return policy. 32 days after the item was ordered, it was not delivered and sent back, they still won't process my return. Terrible customer service. Would not trust this company.”

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Posted 3 years ago

“The product arrived and does not function or come on at all. I am looking for a refund”

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Posted 3 years ago

“The product which I received is not according to the specification”

Banggood 1 star review on 15th September 2021

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Posted 3 years ago

“Comprei 2 aparelhos. um deles veio com defeito fatal, pois não tem ponta. Já reclamei, enviei foto, sugeri que me enviassem outro e até agora nada.”

Banggood 1 star review on 14th September 2021

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Posted 3 years ago

“I bought an RC Plane KIT on banggood (Hookll Cessna 182 V2 1410mm). One screw for the front lending gear was not included and the propeller was a wrong one (doesn't fit - too thick). I asked banggood to send me the spare parts or at least to let me know where to buy them. I got no help and no support. Now i have a kit I cannot complete due to missing and wrong part. I will never ever again buy anything else from banggood. Merchandise quality is poor, customer service even worst (not even close to Amazon!). Please note: Banggood is rated as F at Better Business Bureau. So I don't think I need to add anything else...”

Banggood 1 star review on 12th September 2021

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Posted 3 years ago

“Meu pedido orde Id1349837 data de 07 de julho ainda nao recebi , recebi outro pacote totalmente diferente pedido 7916010feb7cb904cbfa1d791 da empresa Wish que ate tinha me reembolsado pela demora. O que eu comprei pela Banggood nada.”

Banggood 1 star review on 10th September 2021

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Posted 3 years ago

“Merhaba Ürünler Elime Dün ulaştı Bu gün deneme fırsatım oldu ama 775 motor çalışmıyor sizden acil çözüm bekliyorum.(12v ve 18 v denedim ama çalışmıyor) Ayrıca Motorların üzerinde motorun ne numarası yazıyor yada gücüyle alakalı bir detay var Hello, I received the products yesterday, I had the opportunity to try today, but the 775 engine does not work, I am waiting for an urgent solution from you.”

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Posted 3 years ago

“I keep getting reports that it’s been delivered that is not the case. I have not received the car”

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Posted 3 years ago

“si ho ricevuto l'ordinazione peccato che cera solo una punta invece di tre, sono rimasto deluso visto che vi era scritto tre punte”

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Posted 3 years ago

“even when you run out of stock you continue to accept orders and hold your customers funds in anticipation of future sales. the customer must then insist on a refund before you give one. with todays computers you know exactly when stock is exhausted and acceptance of orders should cease immediately and funds should not be accepted, very poor business practices created poor relationships for future trade.”

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Posted 3 years ago

“On July 3rd 2021 I bought an e-bike (Ado A20) on Banggood. First of all, it took 12 days for the bike to arrive from a European Warehouse… turns out it was out of stock and I had to wait. There were no apologies or shipping updates from Banggood. Bad service! The bike finally arrived on July 15th and when I was assembling it, I saw that the seat was ripped, even though the box was ok. I immediately sent a message to Banggood reporting this. Banggood never provided a solution; instead, they requested photos and kept stalling… After that, I tried to ride the bike and the throttle was not working, even when I pedaled… So, the seat was not the only problem. This bike was definitely faulty. Once again, I sent a message to Banggood. Their answer was not good at all: they told me to contact the supplier… So Banggood sells products but if they are faulty, you have to solve the problems on your own… Terrible! I then opened a new return and replace ticket online and sent everything (video) as requested. Once again, Banggood kept stalling and never provided a return shipping label, or address… Since I bought this bike to take with me in my summer holidays and Banggood provided a faulty bike and bad customer service, I will be forced to request a full refund and return the bike. I already contacted PayPal in order to help me. So, I gave a second chance to Banggood, but once again they let me down. I guess this is goodbye for me! I was a good regular customer, I deserved to be treated with respect. Please be careful and avoid this store! There are plenty of other options online! Search for the one with good customer and after-sales service! UPDATE (28/07): Banggood still doesn't follow its own rules and policies. UPDATE (01/09): Banggood asked me to return the faulty ebike, but 3 weeks have passed and I still have no money and no bike! AVOID!!!”

Banggood 1 star review on 1st September 2021

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Posted 3 years ago

“Line ruler Drillpro 180 mm delivered crushed by transport, item unusable.”

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Posted 3 years ago

Banggood is rated 4.4 based on 7,964 reviews