Banggood Reviews

Name: Banggood
Rating: 4.37

4.4 Rating 7,968 Reviews

85 %

of reviewers recommend Banggood

Company Reviews

Questions

Metrics

4.4

Based on 7,968 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Banggood 5 star review on 1st April 2025

Torocsik

Banggood 5 star review on 1st March 2025

HoferJC

778

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“bought a shower faucet kit with them, only received the rod that holds the shower head, the customer service is the worst. this company is a real joke. they don't know what they are doing”

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Posted 4 years ago

“I purchased a radio controlled car from them with a bunch of metal upgrade parts. Some of the upgrade parts didn't actually fit as they had different dimensions to the plastic originals. Chinese quality assurance in action. I asked to return those for a refund. BangGood replied and said they'd take a return, but that I would be responsible for return shipping and even customs charges. Thankfully I live in a country that actually has consumer law, and this law protects buyers against sellers who sell items that are not fit for purpose. So I raised a PayPal dispute and got my money back that way.”

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Posted 4 years ago

“Pessimo um dos fone não carrega de jeito nem um.”

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Posted 4 years ago

“very bad, I made an order the 21 november, and every few days they delay the shipment prevision. Really fooling people with no reservation.”

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Posted 4 years ago

“I placed two orders on October 18, 2020. Have not received anything, and it’s December 04, 2020.”

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Posted 4 years ago

“I order a spot welder machine that never work. After several communications by email and provide all the evidence that they request they recommend to find a local repair and if the price is reasonable for them they can paid for it. It is unacceptable to repair something new that I never use. All I want is to return the machine.”

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Posted 4 years ago

“The item hasn't the charger in the package”

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Posted 4 years ago

“fraudsters laughing clowns and thieves NOT RECOMMENDED AT ALL,by the way ALL 5 STAR REVIEWS HERE ARE ALL FAKE”

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Posted 4 years ago

“Rip off company charged $40 over price advertised. Then refused a refund and offered a .30 cent refund. STAY AWAY FROM RIP OFF COMPANY”

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Posted 4 years ago

“Wish I could use less stars, because Banggood is useless. Placed an order very early Friday morning with express ($35) 2-3 business day delivery. Their own website said the package shipped Friday afternoon, which would place delivery at the latest the following Wednesday. It is now Saturday, and tracking just changed from "End Of Day" today, to "No expected delivery date". Asked Banggood for a refund of the shipping charges, and they offered a measly $2 in "BG Points". As if I would ever order another thing through them.”

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Posted 4 years ago

“Tried to order something from Banggood, but it didn't arrive as planned and it ended up being shipped back to Banggood and I never got what I bought. The customer service was terrible, no one wanted to help me and I never got my money back. Steer clear of this website!!”

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Posted 4 years ago

“this is a phony company these are laughing clowns do not deal with them the customer will run into difficulties and problems with them not recommended at all”

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Posted 4 years ago

“Received a DOA water pump. They have only we fourm email. I looked for their policies. Every link related to support landed you on the same web forum support. I did find a mailing address on another site. If you buy anything from them, better hope it works!”

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Posted 4 years ago

“Terrible website experience, do not subscribe to their newsletter they will not let you leave. I have tried every method for them to stop contacting me and it still has not worked.”

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Posted 4 years ago

“Shipped defective product when approached they refused to acknowledge. Nearly after one month agreed a refund of Cad 40 but never received. Total scam.”

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Posted 4 years ago

“Deceptive communications, lengthily shipping times and when the production couldn't do the described functions (straight out if the box) the customer service representative argued over the return and were only willing to give a part refund. When we finally had them agree on a full refund they refused to accept the posted item and it returned to us around 6 months later damaged beyond repair. In A nutshell I would describe them as liars and I wouldn't recommend anyone buy from them.”

Helpful Report

Posted 4 years ago

“Avoid like the plague, along with the rest chinese shops, unless you don't care about after sales report. Whenever I had a problem with a product, their solution is always repair at your country, or have a partial refund. They always refuse to pay for postage fully, even if the item in question arrived dead(DoA). The main job of their support is to haggle with you until you go away. They only answer you email once per day, so this means that any issue you might have is always going to drag on for at least a couple of weeks. My latest buy was a small cheap portable projector (blitzwolf vp-5). After 10 days the internal LCD started showing horizontal tirquaz lines. Our email thread is as of today 20 messages back and forth. They had me firmware upgrade twice, take photos 3 times and shoot a 10min video showing off the problem / firmware upgrade procedure. After accepting that there is an issue indeed, they wanted me to have it locally repaired and refund me less than half of the price(you cannot find the parts required, even on the internet), or give me 25$ to have it send back(average cost of a package 2-3kg to china from my country is 40-45€ using the cheapest service). And this is not a first, but just an example. Vacuum with a problematic battery(wouldn't charge), broken toys, smart adapter that touldn't turn on at all, you name it. Every time their support is just the worse. If you calculate the time I spent everytime to deal with these issues, you 'll know that if you have other options, even more costly ones, this ends up not worth it at all.”

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Posted 4 years ago

“I ordered a air quality test monitor from them. The item was defective. I asked to return it within days of receipt while it was still within their warranty. All I got was a run around and delays. They asked for photos and video to show the unit was not working, which I sent to them on 2 different dates. After a month of this back and forth, they finally said I could take it to a local repair facility (of course there are none that I could find), and they stated: "A. Ask and try to repair it in local repair shops. B. Please inform us the maintenance cost, if we accept the cost, you could get it repaired." AVOID THIS CHINESE COMPANY AND USE AMAZON INSTEAD !!!!!”

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Posted 4 years ago

“Where do i start! This predator is not the same as those seen in reviews on youtube. They have made many "economical cuts" the main two are cutting down from a 1000w psu and having painted instead of anodized axis. The touchscreen seems especially cheap. Mine arrived with a broken 800w power supply and appearing slightly used, slight scratches and no film covering buildplate or touchscreen.. I contacted Banggood about the spec of the printer, the condition and the fact that it was broken and after about 3 weeks of back and forth emails they agreed to send a 1000w power supply and 3 anodized axis. The package arrived in the uk and i was presented with a bill from customs, which i paid, and received a cheap 800w power supply. No axis, No original PSU. I have emails telling me i would get them, but, all lies. The money i spent on customs would pay for a cheap power supply and i could have saved myself 2 months of stress. So BOOOO to Anycubic for turning cheaper than cheap on us and BOOOO to Banggood for being cheap with their morals. The printer is quite good, and i suspect you'll be happy if you don't get any problems, but, don't expect too much from anycubic or banggood.”

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Posted 4 years ago

“After much a defective delivery. long wait (good 3 months) Incredibly many emails to describe the problem. Have I finally received my item. Therefore no more than one stars. I think you could do much better.”

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Posted 4 years ago

Banggood is rated 4.4 based on 7,968 reviews