“Unbelievably poor customer service. I was on the phone (mainly on hold) with three different reps for over an hour. My issue seemed simple - trying to get my wife’s credit card activated properly. The card had been declined by a merchant for an online transaction, and we did not understand why this happened. The reps were difficult to understand and were not helpful. They seemed so incompetent that we thought it was some sort of scam. Although scammers may have been more professional. Incredibly frustrating. I am still uncomfortable about the experience.”
“Horrible credit card, horrible customer service! Gave us a confirmation number and promised funds in 5-7 days. Weeks later still none. Wait forever on phone, go thru it all waste time then calls drop over and over then get someone who wants argue that being a Jr changes things and had redo whole info. Then call drops. They do not care at all about customers. Always a problem and fees and no real help at all.”
“Just about everything that could go wrong with a credit card Barclaycard achieved. Extremely poor customer service. Of course they outsource that somewhere, even when requested can not speak English. They issued me a new card, when I went to activate it, they said they could not, it had been cancelled. They had establish a new credit card, (different number) but it still was not able to be activated. When I asked what happened with my points, they are no longer valid. I will never use Barclaycard again. Maybe that is why they have a rating of 1.1.”
“After weeks, no resolution. Unable to change a phone number on our account, despite multiple faxes (who still uses faxes in the 21st Century??) with identification and verification. I suggest they employ AI to manage their customer service. It would be more efficient, more friendly and probably more competent.”
“Spent 45 minutes to find status on my application was tossed from customer service to application dept to security dept to application specialist dept and then back to customer service from there to another customer service and then to application dept and back to customer service
Was frustrated beyond words on how inefficient their call center is . I gave up and will cancel the card even if I get one”
“They used to be decent with customer service.. Then they outsourced and it went in the toilet. I use this card much less now because of the service received when calling for issues.”
“Worst customer service experience with Barclays! I called to ask about my credit card application and Form 4056-T, and the agent was beyond rude—kept cutting me off, had no interest in helping, and just wanted to rush me off the call. When I pointed out that she should be more customer-friendly, she raised her tone instead! Absolutely unacceptable. No wonder Barclays has so many negative reviews. If this is how they treat potential customers, I can’t imagine how they treat actual cardholders. Avoid if you value decent service!”
“I am sorry to say that I love JetBlue but will discontinue my credit card because of the Barclays customer service. I disputed a charge that was delivered to the wrong address. I notified the company over 30 days of moving 3 times and they still delivered to the old address. The co. Then sent in a proof of delivery even though I told them the situation. The then called me but never left a message. Since I do not pick up un identified calls they closed the case. I then tried to call but was told I could not speak to a supervisor & I had to fax or email my complaint. Really…I spend over $200,000 a year and this is what I get. Good byeBarclays …no excuse for such
Customer service or lack of.”
“Extremely difficult to file a dispute which is automatically turned down and we are expected to contact the merchant after we have done so. They refuse to dispute the claim, they will not let you talk to the dispute department and I have requested a supervisor to call me and they said one will call back within 24-48 hours and I am still waiting and it’s been 96+ hours. Stay away from this company worst customer service”
“FRAUD. An online scammer I have never heard of made a charge on my Barclays card. I called to report it. Then Barclays allowed the exact same scammer to debit my card again, twice! Barclays did send a new card. But then I received a letter from Barclays stating these charges could be placed back on my account if this "merchant-Scammer" provided the correct information to validate these false charges, and I would need to provide a written explanation along with relevant documentation as to why I did not make these online charges from PRDIFL.US. I called Barclays Customer Service and waited for over half an hour before just giving up. Hoping this is the end of it. This company should not be allowed to offer credit cards!”
“I'm trying to make my Barclay credit card payment and they hit the wrong button hit my checking account not savings and I screwed everything up now I got a late payment the customer service don't know what they're talking about worst company I've ever had to deal with....”
“Their customer service is terrible. I had some fraudulent activity in February, so they sent me a text message alert. I called them and was told they had to investigate the charges, which I was fine with. They said I would get a new card in 7–10 business days, but it's been almost 30 days, and I still have no card.
I called them today to find out what happened; they said they would send me another card. The representative asked if I was okay with that. I responded that if I had to wait another 30 days, I would forget it. I mentioned that the company should expedite it via FedEx or another messenger service to ensure I receive it. After their so called investigation I was never updated on the outcome not even through the mail. Not a bad card but their customer service is not good at all.”
“This company is awful. They were my oldest credit account, and I have no bad history with them, but they just closed my account. They warned me they would close it due to inactivity, but I tried using the card several times, and each time, the card was declined. Mind you, I had no balance on the card, and I was in good standing. I messaged them to tell them I was being declined and they argued that they did not see a declined charge on my acct. Of course, there is no charge because the cc reader declined every attempted purchase. I even messaged them requesting an updated card with a chip and tap capability, but they told me my card doesn't come with those features. So....I've been carrying around one of their cards that has no modern features, gets declined when I try to use it and then they cancel my account. Don't bother with them. They don't offer any incentives, and their customer service is terrible. Just take your business of being in debt to other people elsewhere.”
“I have been a customer of Barclaycard for 12+ years. I have a Mastercard and a Visa. I use both cards and pay the balance monthly. Recently, Barclaycard drastically reduced my credit limit on the Mastercard. I called to ask why and was told that because I am not using all the credit Barclaycard decided to reduce my credit limit. In the past, this happened for inactivity, not on cards I use monthly.
I recently had to file a dispute against a merchant who has refused to refund my money and kept the product I returned. Barclaycard did not protect me in this transaction, sided with the merchant who is out of the country and has threatened to ruin my credit if I don’t pay the disputed amount. I have never been treated like this by any credit card company. As a result, I have ceased doing business with Barclaycard. I have a 0 balance on both cards. This credit card company does not care how decreasing a credit limit can impact credit scores for an account that is in good standing and in my experience, not fighting for the rights of their customers with companies that rip people off. I really wish there was a way to give negative stars.”
“I have set account to receive paperless statements 5 times now, and about one week later I get an email saying they have switched me back to paper statements!
Have called them twice but they do not why this is happening. I found that I have 4 statements highlighted and I saw that if you do not read these statements for some time then they will switch you to paper statements! I have opened these and downloaded them but they are still highlighted later, is this my problem!
Instructions on how to send a secure message to Barclaycard via mobile app are wrong and the CHAT fuction is never working!”
“Barclay’s credit card customer service does not make me happy. It was the worst experience I’ve experienced in a very long time. Spent a half hour on the phone with them today simply trying to find an address to send my credit card payment to. This was not hold time waiting for a representative. It was the time spent having to call, get transferred, (which wound up disconnecting me) call back again and answer the various redundant questions 2 and 3 times.”
“I paid my balance twice but the company won’t give me my credit back within a timely manner. 2 billing cycles!!! What!!! Robin the manager was con descending in her tone telling me she understands . Really if you understand you would get me my money back in my account. Will never use this company again !!!”
“I currently have two credit cards with them and applied for a business credit card and it went on for three months. I pay all my CC in full each month the day or shortly after I get the bill. I have a credit score in the 800s They take none of this into consideration. They don't put the phone number on the notices they send you so you keep getting transferred. No matter what I gave them it was never enough. Customer service does not care. They need to change their policy. They need to look at track record of clients and they need the phone number on notices. Waste of time A rating of 1.2. that is disgusting”
“Over 2 weeks to get feedback on an application? Really? EVERYTIME I called it was, "oh, its on hold because we need to verify your address. What is your address?" .... verify it for them, and then 5 days later I call again and ask whats the hold up, and they tell me, "we'll need you to send us a bank statement to verify". WHAT?!?!?!?!? I've NEVER applied for a credit card and had to go through ALL of this or wait THIS long to get an approval. This is BEYOND ridiculous. I just ended up canceling my application for this card, it's a TOTAL joke.”
“Bad experience today (Feb 24, 2025) with Barclays US customer service. They hang up the phone on me as I only wanted a clarification about my balance. A very bad experience! Is there anyone with a similar experience?”
