“Terrible customer service, terrible policies. This is a lackluster bank and credit card company, which from the beginning offers nothing of value and nothing to benefit you. I’m not naive, I know banks are banks, but similar experiences and situations at other banks have been dealt with with professionalism and class, a stark contrast to my experiences at Barclays. I recommend going elsewhere for your bank/credit card needs.”
“I am unable to make another attempt due to returning to work and supporting my wife, (who has cancer and is currently home bound), looking after the dementia creature that now inhabits my mother’s mind, plus running the house etc. With the demands on my life, it will be April 2023 before I’m next off work and able to dedicate more time to redeeming my mum’s money. In the meanwhile, I received a rouge statement, and I noticed at least one direct debit is being paid out to companies. A debit I have no control over. I am unable to place a halt on them from the suppliers end, as its no longer possible to ask mum, “who is this company….” I can’t stop them on line and have insufficient time until 2023 to camp in the bank’s foyer, to wait and be ignored. Barclays have my mum’s money and are doing all they can to prevent her appointed P.O.A access to it.
I have no idea how much in eight months will be left, but they have finally won. I have to accept, (for my sanity), that Barclays are the worst of banks, care nothing for the little person and systems that are both overly complex (what is a pin sentry? No other bank uses such a device!) and the in-branch systems/staff uncaring. Order of queues mean nothing; they will ignore those waiting and whisk fresh arrivals off into the bank’s recesses. Its been along seventeen months, and in a well fought campaign by Barclays, I have to admit, I have lost.
I give up"”
“Do not try to open an account for a child /younger person on the video link , you will be wasting days ,it starts with 50 and on the way down it gets into technical difficulties and can't connect you to an agent so you start all over again . I have been doing this for hours . Do not bother going to the branch either because the appointments they give you are in 4 weeks time , absolutely pathetic service . I wish I had a bill with me and go to a different bank - that's exactly what I am doing on Monday . Wish there was an option to give no star because there was nothing in the whole experience to justify one star”
“Barclays bank, upon receiving my inheritance "to process it" hired 2 scammers who had to be paid money on top of before that.
Over the last 4 yrs. Barclay's bank UK disobeyed rule after rule after rule. Demanded pocket fee & after pocket fee etc. Still not over yet. Can't get help. The *** continues.”
“It's so pleasant when after too much trouble caused by barclays we decide to switch to another bank and a week later we get a phone call wanting to discuss the reasons of that.
It's even more rewarding being able to say f#*@ you to in reply to this phone call after so many abusive threatening messages that your bank account will be restricted or closed.
barclays has lost another costumer and I'm so happy for that”
“Worst attempt in video banking. I thought it was just me however it seems hundreds of people are wasting their valuable time in a queue hoping someone will answer and help to open an account etc. I have to rethink staying with Barclays. What a joke!”
“BEYOND UPSET AND NO ONE WILL HELP. I have been a customer for years.
I am beyond frustrated. My card was blocked again from purchasing American Express Gift Cards with Barclay. It has happened before and this time Nancy refused to help. She was very rude with Barclay. Guy said it was an issue with card transferred me to Nancy and she was awful refused to help. I have a great deal in Upromise in 529's. Every time I try to do business purchases on line with my Barclay it blocks me and NO ONE will help.”
“incompetent staff
thanks Barclay thanks to you our community hall might have to close
its now been a year since the user groups took over Hatfield community hall to try to save it from closing
we have funds in the bank but can not access it thanks the incompetence of the staff they have lost 5 lots of paper work since we took over in august 2021
we have cash in the account and more being paid in
the hall has around £4000 + bills to pay but can not pay as we can not access the funds in the bank account it wont be long befor the water .gas and electric is cut off ,, ALL thanks to Barclays bank
thanks to this bank the community hall will probably have to close THANKS A BUNCH”
“Barclays does not even deserve 1 star to be honest.
I have been trying to get my account closed for MONTHS. I always have security issues over the phone as the staff member in their Bristol Branch inputted my email, name and dob incorrectly which has caused me a nightmare.
I cant monitor my money due to their app not working, I've tried to reset the app using my passport and for some reason they will not allow me to go through security!
I can't even close my account or transfer my funds digitally or over the phone due to their stupid systems. They will not allow me to submit a complaint, access my funds or update my information.
I have learning difficulties too so they have really really let me down as a customer who has been with them for 10 years. I can not wait to close my account!”
“Just avoid Barclays, simple. Trying to communicate with Barclays over the last sixth months as been torture. I've spent at least 60 hours wasting time with them. Utter nightmare. Emails, phone calls, chats, messages and complaints - all useless, all unable to help of giving false information. Meanwhile robots send you threatening paper letters for no reason, say they will close your account out of the blue, make transaction impossible, make it impossible to update personal info, send you passcodes that don't work, send you emails that don't arrive, give you forms that can't be filled in, get passed to departments that leave you hanging then cut you off, start chats and then vanish, the list goes on and on, and there is NO ONE to discuss it with. Barclays do not deserve your money - put it somewhere else. Seriously, you have been warned. I have been a loyal customer for 30 years but now they just make me feel ill. They are a brick wall. How the mighty have fallen. You don't want to go down with this ship.”
“An absolutely horrendous experience to have as a new customer trying to open a new account. Every single thing that you can think of is wrong with Barclays from quality of service, of products, timelines.
My story: I downloaded the app to sign up for a new account. It said my address is not correct, I turned on my GPS while at the address, it said I was not at the address, they sent a PIN by mail after 3 days, entered, it then said it couldnt complete the process and forced me to go to the branch.
I then called multiple times to book appointments, got one a week later, they called back 2 days prior to say they are cancelling my appointment.
I then call to lodge a complaint, they do not help me at all, hang up on me, judge me for wanting to open too many bank accounts.
I now am completely stuck without any way to open an account.
BARCLAYS is the worst bank in the UK.”
“Over the last 12 months my partner has had countless issues with them losing money, freezing accounts, letting someone change his address over the phone by not taking them through security, refusing to refund a £30 fraudulent transaction which was made by someone on iTunes.
Well this morning took the biscuit when he logged on to check the £11000 refund we were waiting to clear from HMRC had been credited, to find they had taken our money and frozen his account. They state it had been flagged up as fraud. It is a genuine tax refund from HMRC??
Now being told they have unfrozen the account but they don’t know what’s happened to our 11 grand and can we give them 24 hours to try and find out.
We have 5 children including a 7 month old baby, my partner has been out of work since December as he has cancer and we have less than £30 in the bank.”
“One of thousands who have had their money basically stolen by the bank. Yes they give it back but if they deem your overseas transfer or money is is not acceptable to the ridiculous regulations they freeze your account, leave you in limbo….. the arrogance is beyond belief….. wake up you work for us …. It’s our money and you will disappear with the new online banks and crypto ….. I will be glad when they finally lose….. terrible bank and I warn anyone to stay well away from it….. thousands of people are sick of the bank…. Just look online”
“My customer service experience by phone. (July '22):
Expect long wait times before call is answered - sometimes an hour or more. Service op. took a minute getting my account loaded, adding that the system was running slow today (a common issue with customer services in many companies - maybe they're at home using a slow personal laptop?). She then put me back on hold for 6 minutes while she disappeared to get an answer from someone 'more in-the-know', then returned with an answer to a different question. I repeated my initial query, then was put on hold again while she went off to ask someone my basic question ("what is my interest-free overdraft amount?"), before I gave up and hung up after another 6 minutes. Why couldn't I speak to the person who she was speaking to, to find the answer to my question, instead of me wasting my time talking to someone who appeared to be nothing more than a switchboard operator? 25 wasted minutes on the phone to get a simple bit of info, and still didn't get my answer. Dreadful experience. It's not like they don't make enough money out of us to afford to give us good customer service. Greedy b******s.”
“Been banking with barclays for 49 years and for most of that time I was treated like family. but this last few years with the ever diminshing contact and service issues are becoming very frustrating. The worst thing for me is the AI interaction on chat. The Bot has zero intelligence and goes round in circles before eventuall connecting you to a 'real' person. Invariably that is someone who fails to read you chat messages and after ;lesving you hangong for ever, comes back with an answer to a question you never asked in the first place. I have to say I am still more than happy with the international team, but the rest are very poor. Get a grip Barclays before customers start leaving in droves”
“I also have not been able to get through to customer service with regard to a dispute on a purchase of eyeglasses which I never received. After being initially told to work with the vendor, which I did, then could not get a customer service agent on the line -- they finally told me over 90 days had passed and it was now too late to dispute the charge ! I will be cancelling my card post haste. They just said a manager was not available and could call me back within 5 business days!!”
