“Fraud investigations team are woeful. They will freeze your account and leave you without access to your account or your card. The waiting times to speak to their fraud department is consistently over a half hour. Then the information each member will give wildly varies. I had been told I could have no information, been given all information regarding my account, been told my account was re-activated, told it was still de-activated, everything.
An absolute shambles. Would not recommend.”
“I just went in there to enquire about opening an account. The lady in there was not at all welcoming and looks like they don't want people to come in to open the account. She was more happy to say you can open somewhere else before even knowing what I need. I think barclays will head towards shutdown if they have people like this talking to customer.
This was ealing broadway branch.”
“I was treated less than dirt yesterday in Bearwood branch and speaking to people on a local information web site i am by far the only one! made a complaint was sent a text was i available to give further information, waited all afternoon for said call, nothing!!”
“I would like to express my unpleasant appointment with one relationship manager.
It was a waste time and she was not really professional indeed she was not paid attention at all to my request, query she was busy to greet some others customers! It is not acceptable and Friday te D to treat like that. In addition this appointment does not give a privacy as less than a meter you have another desk where you could over hear tge conversation. Barclay's really need to improve the branches and give a huge training to staff.”
“I use to be with Barclays from Jan 1997 in Nuneaton West Midlands, and they use to be helpful, they help me on loans, customer services where great, in July 2009 at the first recession i lost my job, and i went to Barclays as i couldn't the monthly payments with my loan, and staff said coulnt help me, for over a year I was paying what i could and i had letter after letter that i owe them money. Three times I had a meeting with Barclays staff as they said they could have help me, and same three times i got denied, and this times i was so much in debt i didnt know what to do, I decided to go with debt manager to help me as Barclays couldnt, soon i joined my debt manager Barclays staff call me one morning saying for the fourth time they could have help my situation and i told that member of staff got promise that three times, and three times got rejected. I still paying my debt with them, and I'm with a different bank, Its a shame because if they would have help I would have still be with them, like I said back then they where brilliant, now not so much :-(”
“Today I've had a really bad experience at one of their bank in Westfield , Stratford! I just wanted to put some cash money into my bank account, I was told by a member of staff to go to one machine. Me and my husband were waiting min.30-40 minutes, becaouse the queue was so long . In front of me was a gentleman who was trying for 10minutes to transfer money or I don't know what he exactly wanted, but no one helped him..and we were just waiting and waiting..until finally one lady from the staff arrived , but she wasn't to helpful and kind with him. When finally I was the next one I wanted to ask her to help me as well becouse it was the first time when I tryed to do it on the machine ,and I didn't wanted to keep staying all the people behind me while I guess who to do it. She was really , really rude! She told me "Read the screen" in front of everyone..but ok I just told her yes I read but I need help ..and she was "No you didn't" and I really don't understand how can she talk like this to a costumer! I asked her why is she so rude to me..and she was "No I'm not rude , I can't help you with your pin and security question this is not allowed" ..So everyone could think that I'm so stupid that I can't enter my pin or the answer for the security question..but no, I just asked her before the machine was asking all this to help me how to do it..I think it wasn't such a big request. I heared that she spoke with the gentleman in the same way. My opinion is they shouldn't put someone to this position who doesn't have enough patience to the costumer. If I'm talking to her in a normal way ,I expect from her this as well, not to be treated like this.”
“Worst bank I have ever had the misfortune to deal with. I have visited the moorgate branch 4 times at different times of the day to try and close my account but there is always a "20-25 minute wait". Even though I was told come back at 4pm "we are always really quiet then". Nope. Also there were several desks and only 2 occupied with customer service reps. You can't make an appointment becuase the book is full for 2 weeks as well and have to see someone in person in order to close an account. Exasperating. Avoid them at all costs”
“I started with 5 accounts with Barclays:
1. Travel Insurance: Cancelled when, after being stuck in a flood in India and evacuated by the army, the small print stopped me from being paid.
2. Credit card - Charged interest in my interest free period and a penalty for going over - Interest and penalty refunded but no explanation as to why it happened.
Closed account
I now have a current account, a help to buy ISA and a stockbroker account. I urgently needed to make a £500 payment last week and asked for a temporary overdraft. I had £2000 in my help to buy ISA and I have had a salary of £3500 deposited every month for 3 years. My request was declined so I had to take the money out of the ISA. When I was able to transfer funds 2 days later I tried to return the £500 to the ISA but have now been told I can't. This means I get £125 less from the governments 25% match when I do buy.
Dealing with Barclays does nothing but cause me unnecessary losses. I am now closing all my accounts with them before my next nasty surprise and advise any other customers to do the same.”
“I have been trying to set up on line banking with Barclays for 3 months now. First lot sent in the wrong name. Second lot, will not accept pin number. Since transferring my mothers account to Barclays because Nat West has closed we have only had problems. 2 appointments with 'bank managers' later and we still get so many errors. Was promised £25.00 credit for all the errors which has never been credited to the account. We get three bank statements each month when I requested none as I wanted to do on line banking. Still not able to get to on line banking. Your customer service is dreadful. My poor mother who is 94 finds this all too distressing!”
“I have visited 3 times in one month at Whitechapel Barclays bank. Had to wait so long in ques, only 2-3 counters open. Some team members try people to help, but they are always stressed, never smile, they never say excuse me or please. I think they don't appreciate their job. They say ''Wait there'' with no please. They must improve their customer service.”
“A simple change of rate and term took months to organise. I was promised a refund as snail mail documents delayed the whole process, due to their computers going down. No refund received. My first direct debit amount was £200 over and above my agreed maximum monthly payments and I was not warned by the mortgage advisor. Obviously, they readjusted my future monthly payments, rather than current month which blew my budget.
No apology received throughout the whole process. Barclays need to work hard on their customer care. I certainly won't be recommending them or mortgaging with them ever again.
Oh, and trying to make a complaint is just as tedious, as you'll be put on hold for half an hour to get through to the right department and still not get any answers or apology.”
“I think Barclays needs to fix up. yesterday i had visited the store only to find their so called system not working, so had visited today and only i got was "please bring your idea tomorrow than we can help". Here's the funny fact i was showing them my idea in front of their faces, i mean how hard can their job be.”
“I tried to open a simple current account and i was informed of the documents, confirmed they were sufficient and then denied in my set meeting. I had to return with a specific document. I did, still told I must return with more. Not only this but whilst waiting for an appointment (3 days minimum) and I had access to any London branch and or surrey, I then contacted your call Centre who said I could get a walk in. I tried 4 branches, all said we don't take walk in's. This was all before having my documents denied twice. Your service is appalling and your system is flawed. I have to jump through hoops, I do it and then I am told to return when best suits your bank, all whilst I try to give you my money.”
“I made a simple transaction using my Euro account. From a uk account to a uk account. No exchange in currency and got charged 35 Euro. Totally disgraceful”
“been banking with barclays for 10 yrs plus and think the customer service is appalling.called them today to enquire about an £8.00 charge they had given me and was on the phone for half an hour more trying to explain it to some foreign guy.In the end I ended up filing a complaint and having to wait 24/48 hours to hear back from them.barclays don't care about their customers in my opinion all they care about is pinching their money from their accounts and feeding them a load of bullshit.I tried telling the foreigner on the phone that if you steal money from people's bank account without an explanatory letter then it's called fraud. being a foreigner he didn't understand that.barclays your very devious and your customer service is rubbish.”
