Barrhead Travel Reviews

Name: Barrhead Travel
Address: 85 Oswald Street, Glasgow
Rating: 3.28

3.3 Rating 489 Reviews

57 %

of reviewers recommend Barrhead Travel

Company Reviews

Questions

Metrics

3.3

Based on 489 reviews

Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

0330 094 8364

Location:

85 Oswald Street
Glasgow
G1 4PA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a cruise and asked for a quote for a single cabin. The quote was competitive to Thomas Cook and Thomson's so I just booked it. Weeks later I found out I had a twin cabin and was charged for under occupancy of this twin cabin. I phoned them to enquire about this and was told that at the time of booking no single cabins were available. I was never told this! I explained that a twin cabin was unsuitable as I was involved in a nasty incident in a twin cabin on my last cruise which led me to being off work for 6 months and receiving counselling. They refused to make amends. I couldn't afford to lose almost £400 deposit especially as this wasn't my fault. They refused to budge and did absolutely nothing to help me. I'm dreading this darn cruise and can't stop crying. I will never ever use them again and will do everything in my power to dissuade other people from using them. It was obvious that once they got my money and their commission I was to get to hell! Shameful customer service!”

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Posted 8 years ago

“We were not advised of a change of outbound flight carrier causing great stress confusion and delay at glasgow airport. We were at the airport 3 hrs before take off and we made it to the gate with little time to spare. They booked us into colymbus kn apartments playa de las americas teneeife. Apartment was fulthy with cockroaches. The kettle was broke. The bathroom flooded when shower was used. No sanitary bin in bathroom. Towels were threadbare. Tv was metered at 5 eoluros per hr for 5 uk channels.”

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Posted 8 years ago

“The team in the Newton Mearns branch were very helpful when I was inquiring and booking a family cruise. Gordon McLaughlin went out of his way to explain every step of the booking, and the back up service was excellent.”

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Posted 8 years ago

“very nice hotel good flights but very bad transfers.went to spain and we were on bus for 5 hours to get to our hotel.”

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Posted 8 years ago

“We had a fantastic week in Nerha in May this year, thanks to Kirsty Hood, who was dedicated to finding the type of hol we were looking for. Well done Kirsty for going the extra mile to ensure that your customers are satisfied and happy with their choice of holiday. we loved it and look forward to booking with you for next year.”

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Posted 8 years ago

“After saving money by for several months my family and I thought we would book a holiday of our dreams at Ayr's Barrhead Travel. When I arrived in the store the staff ignored that i was there being left standing waiting on assistance for 15 minutes. When they finally found time to help me the travel agent staff were rude, dismissive and lacking in customer service. I then decided after 10 minutes in there shop that i was not happy to be booking through this operator and walked out the store telling the staff exactly why they were not getting my custom. When booking a holiday customers should be given excellent customer service as word of mouth can destroy companies.”

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Posted 8 years ago

“We booked through the barhead travel shop Paid for every thing getting the tickets was a night mare They arrived with post mark when we were st the airport We had already neen to thd shop and had reluctantly printed some iff then at the airport we got charged £40 for seats shocked was an understatement It wasnt right barhead should have sorted this all out therd was never a mention of another £40 What if we hadnt had that money It was a terrible experince i wont book with thdm ever again”

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Posted 8 years ago

“Called to make holiday enquiry and didn't realise their phone line is premium rate. 13 minutes cost me £7:50. Look for the alternative number.”

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Posted 8 years ago

“I recently visited Barrhead Travel at Newton Mears with a friend to book a holiday of a lifetime in Singapore, Australia and Dubai next year. My first impression on entering the office was the layout was very open with lots of space and all the staff greeted us with a good morning and a smile. Our holiday booking was dealt with by Lucy Craig who was very friendly and very professional. She took a lot of time to ensure we got the flights and accommodation we wanted. We will be going back to visit Lucy again very soon to book excursions for our holiday. Lucy is doing research into this for us before we go back. When we were booking our holiday there was a steady stream of customers coming into the office and everyone was greeted with a good morning and a smile. I was so impressed with my experience of Barrhead Travel at Newton Mearns that I have recommended them to family and friends. Resulting from my recommendation my daughter and her family have booked a holiday in Florida for next year. Lucy dealt with her holiday as well and made sure they got the holiday they wanted with a little extra as well. Keep up the good work Lucy and colleagues. If I could rate them higher than very good I would.”

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Posted 8 years ago

“Very pleasant and knowledgeable staff. Able to answer any questions”

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Posted 8 years ago

“I booked a very expensive family holiday to Florida through Barrhead travel and the experience has gone from bad to worse. I had to make 6 phone calls to chase a confirmation of my booking 'apparently their email was down for a week!' They never return my phone calls. I was promised a breakfast package option when I arrive at the hotel after to speaking to the hotel they don't offer a breakfast package and to top all the pain so far the hotel (is the US) have informed me that my booked has been cancelled by the travel agent Barrhead! I've made 3 calls today and the agent told me it had been sorted, I have no confidence in Barrhead so I've just called the hotel to check and my reservation is still cancelled on their books. I've been trying to call Barrhead since 8.30 and no one answers the phone it just rings dead. I would not recommend them.”

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Posted 8 years ago

“Food poisoning on half board holiday with Barrhead travel. Not covered for it. Campylobacter list stone. Horrendous. Barrhead not interested”

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Posted 8 years ago

“efficient staff made booking very easy follow up good”

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Posted 9 years ago

“Excellent service when we booked, various options discussed and when we selected our venue the booking was quickly processed. We were also able to book seats for outward/inward flights which saved time when checking in.”

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Posted 9 years ago

“Staff always helpful and happy to find the right holiday for our needs.”

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Posted 9 years ago

“The service was excellent.The person who put our package together was very helpful and understood our needs.All the hotels that were booked for us were excellent and the tours arranged were first class.The suggestion of the Rocky Mountaineer was brilliant..what a wonderful experience.We were very glad that we had been advised to use the Gold Leaf service .All the transfers were very well organised and went smoothly.The hotel in Vancouver was very convenient for us to board our cruise ship and the rooms excellent with a wonderful view of the harbour. Barrhead Travel set up a wonderful holiday for us and we would definitely recommend them to anyone wanting a friendly,helpful and informed holiday booking company.”

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Posted 9 years ago

“We have booked three holidays now with Barrhead Travel and would thoroughly recommend them. The staff are very helpful and friendly and Barrhead's BA charter flight to Malaga is fantastic. We got private transfers to/from our hotel and had no problem with the taxi driver turning up. We would recommend Barrhead Travel.”

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Posted 9 years ago

“I have had excellent service from the Glasgow offices of Barrhead Travel and all members of staff hve always extremely helpful amd most obliging. They follow up your enquiry with "Rapid response" and do not "Pester you", as other Travel Agencies do. We have had 2 cruises and everything went very smoothly and any problems were not necessarily of their making (Overseas Agents / Cruise Line). I did mention one problem from our most recent cruise and was immedoately contacted direct from the Manager of the Departmeny and received the reqisite response. I would have no hesitation in recommending Barrhead Travel and their excellent staff and will definitely be usung them for all holiday travel. They certainly merit their excelleny status in the Travel Industry as they have been performing to the highest standards for years. Any company is only as good as the staff, who have certainly received first class training from Management to perform at this level. I had used Barrhead travel during my business career and they have gone from strength to strength Thank you and well done Barrhead Travel.”

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Posted 9 years ago

“Hannah was so helpful and made our holiday incredibly special for us. We were so impressed with her and your company and would thoroughly recommend your company to all our friends. Kind regards Charles and Hilary Northwood”

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Posted 9 years ago

“Our recent holiday to the Canadian Rockies including the Rocky Mountaineer was amazing and your help in creating the itinerary for us was brilliant. Thank you. Would definitely recommend Barrhead Travel.”

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Posted 9 years ago

Barrhead Travel is rated 3.3 based on 489 reviews